Dragos R.

Business Analyst at CloseReach Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency
  • Romanian Elementary proficiency
  • Japanese Elementary proficiency
Skills

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Credentials

  • System Conversion to SAP S/4HANA
    SAP
    Mar, 2019
    - Nov, 2024
  • Certified Associate in Project Management (CAPM)®
    Project Management Institute
    Aug, 2017
    - Nov, 2024

Experience

  • CloseReach
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Analyst
      • Mar 2021 - Present

      • Business analysis using QualiWare including identifying business needs and requirements, process modelling and determining solutions to business problems and planned business improvements; • Assist in the development and application of enterprise architecture principles, practices, and models to guide organizations through the business, information, process, and technology changes necessary to execute their strategies and transformation plans addressing the goals of enterprise architecture: effectiveness, efficiency, agility, and durability; • QualiWare modelling and repository content development; • Test and deploy QualiWare application updates and fixes before release to ensure quality; • Import/export, publishing, and reporting of QualiWare enterprise architecture content; • Liaising with key business partners to ensure that solutions both meet business needs, while being aligned with architectural roadmaps. • Provide 1st level installation/implementation support as well as process modelling and related coaching to both internal and external customers; • Preparing and maintaining documentation of the tools to assist with application support and training, including process flows, procedures, end-user manuals and training materials; • Assist with the development of the Company internal and external technical knowledgebase; • Provide remote software configuration and support services; and • Develop and configure reports, dashboards, governance workflows and web interfaces

  • Deloitte
    • Business Consulting and Services
    • 700 & Above Employee
    • Business Analyst
      • Jan 2018 - Dec 2019

      Developed a robust and quality-centric work ethic through various roles in client projects, including: ⦁ SDLC-oriented project lifecycle software configuration, administration, management and control (HPQC, ALM, Jira); ⦁ SAP Migration (ECC-to-S/4HANA configuration and customizing, preparation, pre-and-post-migration activities) with emphasis on Public Sector Collections Disbursement (PSCD) and Financial Accounting (FI) modules; ⦁ External stakeholder engagement (workshop facilitation and set-up, meeting minutes, documentation, correspondence, scheduling and coordination of activities); ⦁ Site Collection administration (MS SharePoint, GCDocs); ⦁ Testing in SAP ECC and S/4HANA (planning/creating/updating test cases, unit testing, integration testing, performance testing, system testing, regression testing, security testing), and; ⦁ Internal Knowledge Transfer activities (coordination and delivery for internal SAP-based initiatives, creation and dissemination of various assets, spreadsheets, guides, decks, templates, shortcuts, tips & tricks, etc., in scope of end-to-end workflow optimization).

  • Elemental Data Collection Inc.
    • Canada
    • Market Research
    • 1 - 100 Employee
    • Market Research Interviewer
      • Oct 2016 - Jul 2017

      • Responsible for professionally conducting and documenting telephone interviews using an integrated call-centre system. • Spoke with individuals across Canada, the United States and around the world. • Achieved outstanding above-quota interview completion rates. • Built invaluable, hands-on experience in the Market Research and Statistics Industry. • Responsible for professionally conducting and documenting telephone interviews using an integrated call-centre system. • Spoke with individuals across Canada, the United States and around the world. • Achieved outstanding above-quota interview completion rates. • Built invaluable, hands-on experience in the Market Research and Statistics Industry.

  • FactoryDirect.ca
    • Mississauga, ON & Ottawa, ON
    • Sales Agent
      • May 2014 - May 2016

      • Worked in a team environment developing leadership and communication skills. • Responsible for all electronics and high-value product sales. • Ranked top salesperson in the store for several months in a row at both Ottawa and Mississauga retail locations. • Processed all item returns, customers’ questions, inquiries and concerns, developing refined customer service and conflict resolution skills. • Skilled in cash operations, including accepting debit, credit, cash and other forms of payment from customers. • Maintained store appearance and by facing product and performing regular cleaning duties.

  • PetValu
    • Ottawa, Canada Area
    • PetExpert
      • Dec 2013 - Apr 2014

      • Offered guidance and advice to customers as to which products are most suitable for their individual animal companions improving customer service skills. • Responsible for cash operations, including debit, credit, cash and other forms of payment. • Performed weekly cycle counts to ensure accuracy of physical inventory developing warehousing skills. • Maintained store levels by receiving shipments and re-stocking store products. • Offered guidance and advice to customers as to which products are most suitable for their individual animal companions improving customer service skills. • Responsible for cash operations, including debit, credit, cash and other forms of payment. • Performed weekly cycle counts to ensure accuracy of physical inventory developing warehousing skills. • Maintained store levels by receiving shipments and re-stocking store products.

  • Quickee Convenience Stores
    • Ottawa, Canada Area
    • Store Clerk
      • Sep 2012 - Dec 2012

      • Processed incoming and outgoing mail and parcels at the Canada Post booth. • Handled cash, debit, credit and other forms of payment from customers. • Developed autonomy and self-motivation by working independently with minimal supervision. • Processed incoming and outgoing mail and parcels at the Canada Post booth. • Handled cash, debit, credit and other forms of payment from customers. • Developed autonomy and self-motivation by working independently with minimal supervision.

  • W.O. Stinson & Son Ltd.
    • Ottawa, Canada Area
    • Cashier, Pump Attendant
      • Jul 2011 - Sep 2012

      • Highly skilled in accepting credit, debit, cash, and other forms of payment from customers. • Ensured both client and co-worker comfort and safety by organizing, cleaning and monitoring store front and grounds. • Started developing conflict resolution skills by being the first point-of-contact for customer questions and concerns. • Facilitated refills of customer propane tanks including acquiring MSDS licensing. • Highly skilled in accepting credit, debit, cash, and other forms of payment from customers. • Ensured both client and co-worker comfort and safety by organizing, cleaning and monitoring store front and grounds. • Started developing conflict resolution skills by being the first point-of-contact for customer questions and concerns. • Facilitated refills of customer propane tanks including acquiring MSDS licensing.

Education

  • Algonquin College of Applied Arts and Technology
    Bachelor’s Degree, Bachelor of Commerce (e-Supply Chain Management) (Honours)
    2013 - 2020

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