Operations Executive

• Oct 2022 - Present

Business Operations and Productivity Management and Consulting

• Feb 2022 - Present

Client Manager (Author Relations) and Speaker Liaison

• Feb 2019 - Dec 2021

- Created, maintained and optimized on/offboarding process- Contract creation- Collected, documented and stored client's data (Airtable, G-Drive, Dropbox, Hubspot)- Daily account management- Automated, improved and optimized the overall team processes (Airtable, Notion, G-Drive, MS Office)Speaker Liaison at events- Pre, during and post event communication with speakers- Coordinated and oversaw event logistics relating to the speaker's needs- Managed speaker support team on site- Collaborated with other supporting teams to ensure everything was streamlined and smooth

Event Marketing Manager

• Oct 2017 - Feb 2019

- Project managed marketing campaigns- Created campaigns around events and webcast launches- Tracked website performance (HubSpot, Google Analytics and Bizzabo analytical)- Worked with various tools and platforms (HubSpot, Awesome Commerce, Bizzabo, Maropost, Blink, Atlassian)- Collaborated with other supporting teams inside the company to ensure everything is being done correctly- Supported at live events (Speaker Liaison)

Customer Support and Experience Specialist, Community Manager

• Nov 2016 - Oct 2017

- Email support and communication with international customers- Created and analyzed feedback surveys and created feedback reports by understanding the trends and provided suggestions for improvements (Survey Monkey, Typeform)- Provided holistic view of customers in terms of customer analysis, customer behaviour, experience, journey, and NPS data- Analyzed data and metrics to keep up to date with industry and market trends (Grytics, Facebook Analytics)- Created and implemented strategies for Mindvalley Community in order to increase engagement, retention, and growth of the community (Facebook groups)- Collaborated with different external stakeholders (educational institutions, communities, influencers etc)

Communications Manager

• 2013 - Dec 2021

- Communicated with international partners and stakeholders from Italy, Hungary, Netherlands, Germany, China and India - Presented business proposals to prospective clients via email and in person at industry events - Arranged meetings abroad between the company and its partners - Resolved any issues with customers and partners Company website: http://gamapet.rs/ - Communicated with international partners and stakeholders from Italy, Hungary, Netherlands, Germany, China and India - Presented business proposals to prospective clients via email and in person at industry events - Arranged meetings abroad between the company and its partners - Resolved any issues with customers and partners Company website: http://gamapet.rs/

Customer Service Assistant

• 2012 - 2013

- Worked with customers face-to-face - Promoted and sold products - Managed live promotions - Collected and ordered products in the stores - Went through the extensive retail trainings at the Agency - Worked with customers face-to-face - Promoted and sold products - Managed live promotions - Collected and ordered products in the stores - Went through the extensive retail trainings at the Agency