Dragana Kesic

Administrative Support, ADIUM Insurance (AMA) at Alberta Medical Association (AMA)
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Contact Information
us****@****om
(386) 825-5501
Location
Edmonton, Alberta, Canada, CA
Languages
  • Croatian Native or bilingual proficiency
  • Serbian Native or bilingual proficiency
  • English Native or bilingual proficiency

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Credentials

  • Minute Taking Made Easy
    MacEwan University
    Aug, 2020
    - Oct, 2024
  • First Aid
    St. John Ambulance Canada | Ambulance Saint-Jean
    Jan, 2018
    - Oct, 2024
  • QuickBooks Certification
    Academy of Learning College
    Feb, 2017
    - Oct, 2024
  • General Insurance Level One
    Alberta Insurance Council
    Feb, 2004
    - Oct, 2024

Experience

    • Canada
    • Non-profit Organization Management
    • 100 - 200 Employee
    • Administrative Support, ADIUM Insurance (AMA)
      • Dec 2022 - Present

    • Office Support Assistant
      • Nov 2017 - Present

      - Currently assisting ADIUM insurance with creating profiles (CRM), setting up member benefit plans (MSIS) and verifying Cost-plus plan claims - Work in the kitchen/staff breakroom through maintenance of the facility and upkeep of supplies - Order and work with supply companies, ranging from utensils to food orders - Organize catering services for meetings and luncheons for our members and staff, ranging from a multitude of caterers - Cover receptionist for coffee and lunch breaks- Assist in the mail room by processing mail, assisting with larger projects that necessitated more hands, and covering staff absences when needed- Due to COVID-19, now involved in large scanning project (Minutes and Agendas) and performing quality review and control - Also during COVID-19, assistance with facility manager for facility maintenance projects Show less

    • India
    • Retail
    • Bookkeeper
      • Jan 2002 - Present

      - Maintaining and organizing a multitude of receipts and expenses - Working with WCB for a multitude of workers - Proficiency with Quickbooks and Excel - Maintenance of bank deposits and withdrawals, as well as worker compensation - Preparing documents for tax season and GST reports - Maintaining and organizing a multitude of receipts and expenses - Working with WCB for a multitude of workers - Proficiency with Quickbooks and Excel - Maintenance of bank deposits and withdrawals, as well as worker compensation - Preparing documents for tax season and GST reports

    • Animal Groomer
      • Aug 2008 - Feb 2016

      - Owning and managing a busy grooming shop - Grooming dogs and cats - Book keeping, administrative work, and reception work - Basic cleaning and facility maintenance - Owning and managing a busy grooming shop - Grooming dogs and cats - Book keeping, administrative work, and reception work - Basic cleaning and facility maintenance

    • United Kingdom
    • Wholesale Building Materials
    • 1 - 100 Employee
    • Administrative Assistant
      • Oct 2005 - Jan 2009

      - Writing reports from/for labs and sending them to customers as a project assistant - Receiving and screening a high volume of internal and external communication, including email and physical post - Creating weekly and monthly reports from gas, water and oil labs for project managers - Maintaining and updating electronic and paper files - Reception coverage as needed - Login coverage as needed - Writing reports from/for labs and sending them to customers as a project assistant - Receiving and screening a high volume of internal and external communication, including email and physical post - Creating weekly and monthly reports from gas, water and oil labs for project managers - Maintaining and updating electronic and paper files - Reception coverage as needed - Login coverage as needed

    • Canada
    • Government Administration
    • 400 - 500 Employee
    • Janitor
      • Jan 2001 - May 2004

      - Maintenance of facilities - Organization of different facilities which included offices, kitchens, lavatories etc. - Maintenance of facilities - Organization of different facilities which included offices, kitchens, lavatories etc.

    • Alternative Medicine
    • 700 & Above Employee
    • Language Arts Teacher
      • Sep 1994 - Sep 1999

      Language arts teacher for students aged 14-18, teaching a breadth of literature and related high school education. Language arts teacher for students aged 14-18, teaching a breadth of literature and related high school education.

    • Germany
    • Primary and Secondary Education
    • Language Arts Teacher
      • Sep 1989 - Jun 1991

      - Organizing and managing new school library - Purchasing and catalogizing new books with current standards - Setting up a data base with student/teacher names - Developing a borrowing book system, presenting new books, organizing book exhibitions, introducing students "world of book" - Teaching students aged 5 to 13 - Organizing and managing new school library - Purchasing and catalogizing new books with current standards - Setting up a data base with student/teacher names - Developing a borrowing book system, presenting new books, organizing book exhibitions, introducing students "world of book" - Teaching students aged 5 to 13

Education

  • The Fur Institute
    Diploma, Professional Pet Stylist
    2008 - 2008
  • Alberta College
    Diploma, Microcomputer Office Specialist
    2002 - 2002
  • Faculty of Philosophy, Zagreb, Croatia
    BA's in Linguistics, Education
    1983 - 1989

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