Adjunct Professor

• Sep 2022 - Present

Blockchain and Cybersecurity Chief Consultant / Partner

• Aug 2022 - Dec 2022

Advisory Board Member

• Dec 2021 - Dec 2022

Doctorate in Cyber Security

• Jan 2019 - Dec 2021

2021

Head Of Change Management

• Jan 2018 - Dec 2018

Head of Change and Configuration Management

• Feb 2013 - Jun 2017

Key deliverables: Delivering IT changes across Emirates Group with 400+ locations, 5000+ servers, 1500+ applications and 2 Data Centres covering Group services, Passenger Services, Airport Operations and Commercial domains with minimal disruptions to business. maintaining accuracy of Configuration Management System hosting more than 120,000 assets. Provide direction, framework and guidance for all departments involved in design and deployment of IT services to the Emirates Group  Establish IT services benchmarks in line with industry standards and continuously monitor KPIs, OLAs for continuous improvement Defining processes and policies with regular awareness session to various stakeholders within IT Publish change freeze calendar for the year to protect business units during their peak business activities Mentor, coach direct reports, establishing carrier development plans; Creating business strategies, STP/MTP, training plan and budgets.Significant Highlights: Consistently maintaining high success rate of changes (98% and above) through best practices since last 3 years, above the industry standards 82 day Change freeze period managed efficiently to support Dubai runway closure (June-Aug ’14) with NIL impact to business and was appreciated/recognized by leadership team. Set up a smart , efficient and lean change management processes for low risk changes – standard changes increased from 30% to 40% , as a first step towards devops implementation Significant cost savings through automation and lean six sigma initiatives in Service Management Core member , playing a crucial role driving changes in Service Management to align to IT strategic goals and changing business needs

Head of Configuration Management

• Dec 2010 - Feb 2013

Key Deliverables Responsible for maintaining the accuracy of Configuration Management Data Base holding more than 120,000 assets , across 400+ locations globally  To have a single trusted source of information of all IT assets, their configurations and provide an insight into the relationships of business services to the underlying infrastructure components.  To provide accurate and up to date information of Configuration Items (CIs) to support IT Service Management processes effectively- Incident & Problem Management, Change & Release Management, Financial Management, Service Level Management and Availability Management. Significant Highlights Successfully improved the compliance of Configuration Management System (CMS) from 60% to 92% in a span of 2 years using lean Sigma methodologies. This resulted in a cost saving of AED 3.2mn/year. Distinction of being a Lean Sigma Evangelist to successfully introduce lean concepts for the first time in IT. Conducted ‘YELLOW BELT’ trainings to around 32 staff across IT as part of the first lean sigma project.  Presented a white paper on "Optimizing Configuration Management process using Lean Six Sigma"​ at the Middle East Quality Conference, Atlantis, Dubai (Feb, 2012). Established value added services from CMS- Monthly notifications for expiring licenses/SSL certificates, EOL (End Of Life) components impacting critical services in IT, audits on relationships and status of services pending go-live highlighting the same to service owners, etc.

Data Centre Monitoring Manager

• Jan 2007 - Dec 2010

Key Deliverables: Head of Centralized, Integrated, Pro-active monitoring service, for Applications, Systems/Servers and Network within the Emirates Group IT environment, across 400+ global sites Led the strategy, design and implementation of a 24X7 monitoring management team for the first of its kind in UAE, with state the art monitoring systems spanning across multiple technologies and applications..Significant Highlights Set up Monitoring Management team from scratch for the first time in IT, defining the process, Roles & Responsibilities, publishing rosters, defining Job Descriptions and KPIs. Effectively drove people change management to move from silo monitoring to centralised monitoring, which required diligent phase based planning, communication, stakeholder involvement & execution. Set up a high performance team recognized (Najm team award) for consistently delivering more than 98% first time resolution for 12 months based on pro-active alerts within defined OLA.

Senior Network Engineer/ Operations Controller

• May 2003 - Dec 2006

Key Deliverables Set up a 24X7 centralised Operations team for Windows technology operations covering, web , citrix, Staffware, iAS and other windows technologies Create Roles & Responsibilities, Job Descriptions, roster and mentor/coach the teamSignificant Highlights Was head picked by leadership for this role to lead a 24X7 team  Was instrumental in setting up the centralised windows operational team from scratch Was instrumental in creating SOPs (Standard Operational Procedures) doc for IT Automated/optimised operational jobs saving costs for the company Was head picked by leadership team to lead the visioning, design and implementation of the Enterprise Management System in IT, the first of its kind in UAE, including implementation of the state of art BARCO monitoring system. Completed Emirates sponsored MBA (Bradford) with distinction.

Electronics Officer, Bangalore Airport

• Sep 1992 - Jun 1996

Leading a team of 15 Technical Assistants, responsible for the maintenance and operation of Communication & Navigational Aids used at Bangalore Airport- HF & VHF transmitters, Navigational Aids - Instrument Landing System (ILS) and VOR (VHF Omni Range),AMSS (Automatic Message Switching System), MICROWAVE SYSTEM,RCAG (Remote Control Air to Ground) equipment, X-Ray baggage inspection system ,Door Frame Metal Detector (DFMD) and Hand Held Metal Detector (HHMD). SPECIAL ASSIGNMENTS: Was among the team of Flight Inspection Engineers during the calibration of ILS equipments (Localizer and Glidepath). Was among the team responsible for the installation of AMSS in the new technical block of Bangalore Airport.