Experience

Legacy Education Alliance, Inc. (OTCQB: LEAI)

• United States
• Education Management
• 1 - 100 Employee

• Global Vice President Organization Development and Training

  • Jan 2020 - Mar 2020

  Cape Coral, Florida

• Vice President, Student Education Services

  • Feb 2018 - Jan 2020

  Cape Coral, Florida Lead the Elite Education services team

• Director, Elite Education and Student Development

  • Nov 2016 - Feb 2018

  Cape Coral, Florida



Legacy Education Alliance Inc (LEAI)

• Education Administration Programs
• 1 - 100 Employee

• Global VP, Organizational and Training Development

  • Jan 2020 - Jan 2020

  Cape Coral, FL



Florida SouthWestern State College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor Corporate Training

  • Oct 2014 - Nov 2016

  Fort Myers, Florida Area • Meet and consult with clients to identify, recommend, and develop customized training programs aligned with corporate goals • Design and deliver training to grant eligible corporations as assigned • Curriculum development experience for interpersonal communications, business communication, e-mail etiquette, fundamentals of project management, work ethic, teamwork, essential supervisor skills, and interpersonal skills • Analyze training needs to develop new training programs or modify… Show more • Meet and consult with clients to identify, recommend, and develop customized training programs aligned with corporate goals • Design and deliver training to grant eligible corporations as assigned • Curriculum development experience for interpersonal communications, business communication, e-mail etiquette, fundamentals of project management, work ethic, teamwork, essential supervisor skills, and interpersonal skills • Analyze training needs to develop new training programs or modify and improve existing programs • Plan, develop, and deliver training programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, and workshops • Develop and organize training manuals, multimedia visual aids, and other educational materials Show less



Southern Technical College

• United States
• Higher Education
• 200 - 300 Employee

• Adjunct Instructor, Business Studies

  • Sep 2011 - Nov 2016

  Fort Myers, Florida Area • Proven performance and extensive experience in online and residential classroom instruction for business related courses • Experience in curriculum development for online and residential business courses • Effective teaching methods focused on student engagement for a diverse student population • Effective application of business experience to improve student engagement and learning • Consistently receive excellent observation and performance ratings from program manager and… Show more • Proven performance and extensive experience in online and residential classroom instruction for business related courses • Experience in curriculum development for online and residential business courses • Effective teaching methods focused on student engagement for a diverse student population • Effective application of business experience to improve student engagement and learning • Consistently receive excellent observation and performance ratings from program manager and positive student comments • Evaluate training materials for selected business courses for effectiveness and make recommendations for improvement • Keep up with developments in area of expertise by reading current journals, books, or magazine articles • Recognized as educator of the year 2013/2014 Show less



Today REAL ESTATE

• United States
• Real Estate
• 100 - 200 Employee

• Sales Manager

  • Apr 2006 - Aug 2011

  • Responsible for the development and success of 34 real estate sales agents • Lead team to achieve $50M in sales in 2008, 2009, 2010 during a volatile real estate market • Developed and implemented a new marketing division, Today Supreme Homes, focused on high-end properties 1. Researched and reviewed competitor statistics to ensure marketing plans competitive advantage 2. Created supportive documents and materials to include customer presentation and company press… Show more • Responsible for the development and success of 34 real estate sales agents • Lead team to achieve $50M in sales in 2008, 2009, 2010 during a volatile real estate market • Developed and implemented a new marketing division, Today Supreme Homes, focused on high-end properties 1. Researched and reviewed competitor statistics to ensure marketing plans competitive advantage 2. Created supportive documents and materials to include customer presentation and company press release 3. Participated in client meetings as Today Supreme Homes marketing expert 4. Created and delivered formal presentations and marketing plans tailored to customer needs 5. Trained 100 sales agents resulting in successful launch of new marketing division • Created and implemented New Agent Training program consisting of eight interactive training modules with focus on business planning, time management, and sales skills • Responsible for facilitating, monitoring, and ongoing success of the new agent training program • Created and implemented Mentor program 1. Facilitated and trained mentors on effective training techniques such as situational role play 2. Created a mentor incentive and compensation plan

• Sales Manager

  • Apr 2006 - Aug 2011

  Today Supreme Homes is a new division of Today Real Estate focussing on listing and selling luxury properties on Cape Cod.



Bayer Diagnostics

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Area Service Director, NE, SC

  • 2002 - 2006

  • Effectively led six regional service managers located across the country to achieve customer, employee, and company goals • Facilitated monthly meetings online through Microsoft online meeting software resulting in effective communication • Responsible for the development and success of 88 field service engineers



Bayer

• Chemical Manufacturing
• 700 & Above Employee

• Director Technical Call Center

  • 1999 - 2002

  • Effectively led six customer support managers, a dispatch manager, and a technical operations specialist to achieve customer, employee, and company goals • Participated in the business acquisition team of Chiron Diagnostics to Bayer Diagnostics • Responsible for > 130 customer support professionals in multiple call centers located across the country • Received global customer satisfaction award for leading the delivery of outstanding customer service • Responsible for the… Show more • Effectively led six customer support managers, a dispatch manager, and a technical operations specialist to achieve customer, employee, and company goals • Participated in the business acquisition team of Chiron Diagnostics to Bayer Diagnostics • Responsible for > 130 customer support professionals in multiple call centers located across the country • Received global customer satisfaction award for leading the delivery of outstanding customer service • Responsible for the consolidation of eight call centers across North America 1. Created and implemented a strategic business plan to ensure a successful consolidation of eight technical call centers resulting in a seamless transition for customers. 2. Identified critical skill set for key technical support positions and participated in the development of training programs for technical professionals Show less



Chiron Corporation

• United States
• Biotechnology
• 100 - 200 Employee

• Manager Technical Call Center

  • 1994 - 1998