Dr Swati Kapoor
Quality Manager at ALCHEMIST HOSPITALS LIMITED- Claim this Profile
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Bio
Experience
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ALCHEMIST HOSPITALS LIMITED
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India
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Hospitals and Health Care
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1 - 100 Employee
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Quality Manager
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Dec 2020 - Present
Panchkula, Haryana, India
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Mayo Healthcare Super Specialty Hospital
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India
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Medical Practices
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1 - 100 Employee
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Quality Manager
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Dec 2017 - Jun 2018
Mohali
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Indus Hospital
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India
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Hospitals and Health Care
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100 - 200 Employee
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Quality Manager- Team Lead Quality Compliance
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Nov 2015 - Oct 2017
Sahibzada Ajit Singh Nagar, Punjab, India * Responsible for drafting and implementation of policies and protocols of the hospital as per NABH * Act as accreditation coordinator for the NABH Assessment. * Handling of all the statutory requirements * Responsible for internal audits for NABH Accreditation. * Maintenance of records for the compliance. * Responsible for implementation of all protocols as per NABH * Formation and implementation of checklists and forms for the hospital. * Maintain quality indicators… Show more * Responsible for drafting and implementation of policies and protocols of the hospital as per NABH * Act as accreditation coordinator for the NABH Assessment. * Handling of all the statutory requirements * Responsible for internal audits for NABH Accreditation. * Maintenance of records for the compliance. * Responsible for implementation of all protocols as per NABH * Formation and implementation of checklists and forms for the hospital. * Maintain quality indicators for the hospital. Show less
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Manager Quality & Administration
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Oct 2013 - Oct 2015
Chandigarh * Responsible for formulation of policies and protocol in coordination with the management * Handling of all the statutory requirements * Responsible for drafting and implementation of policies and protocols of the clinic as per NABH standards. * Responsible for internal audits for NABH Accreditation. * Supervision and maintenance of all the policies and protocols * Maintenance of records for the compliance. * Responsible for providing staff training. * To handle… Show more * Responsible for formulation of policies and protocol in coordination with the management * Handling of all the statutory requirements * Responsible for drafting and implementation of policies and protocols of the clinic as per NABH standards. * Responsible for internal audits for NABH Accreditation. * Supervision and maintenance of all the policies and protocols * Maintenance of records for the compliance. * Responsible for providing staff training. * To handle daily operational activities * To Manage housekeeping services * To manage security services * To handle staff and patient grievances * Responsible for patient satisfaction * Coordinator for upcoming 50 bedded hospital project in Mohali. * Active role in project layout process * Responsible for getting the clinic registered under clinical establishment act. Show less
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Fortis Hospitals
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India
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Hospitals and Health Care
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700 & Above Employee
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Managament Trainee- Operations Department
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Jul 2012 - Mar 2013
Gurgaon, India * To assist the programme Manager- Oncology in the project of setting up oncology department of the hospital. * To handle the administration of the oncology department in hospital. * Streamline the overall discharge process. * To handle patient’s complaint on the floor. * To handle patient attendants complaints and queries. * To solve all administrative and medical issues on the floor. * Quality Management.
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Management Trainee
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Mar 2012 - May 2012
Saket, New Delhi * Observed working of different department as per NABH. * Studied compliance of new requirements of NABH 3rd Edition. * Give suggestion for Non-compliance and partly compliance requirement.
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Dr. B.L. Kapur Memorial Hospital - India
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India
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Hospitals and Health Care
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1 - 100 Employee
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Management Trainee
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Mar 2011 - May 2011
New Delhi Area, India * Worked towards learning complete process involving patient admission till discharge. * Based on learning, successfully completed a project on Reducing TAT for patient discharge process.
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Education
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CAHO
Certified Professional in Quality Implementation in Hospitals, Hospital Quality -
Astron Institute of Social Science
Ceritified course in Medical Law and Ethics, Hospital and healthcare managment -
Madurai Kamaraj University
Post Graduate Diploma- Operations and Project Management, Operations -
Lovely Professional University
MBA- Hospital and Healthcare Management, Hospital and healthcare management -
Guru Nanak Medical College
Bachelor’s Degree, Bachelor of Ayurvedic Medicine & Surgery -
S.V.M. Sr Sec School
S.V.M School