Dr Soumia EL Mestari

Compliance Officer at UK Care Team Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Full professional proficiency
  • French Professional working proficiency
  • Arabic Native or bilingual proficiency

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Bio

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Credentials

  • IELTS Academic
    British Council
    May, 2017
    - Nov, 2024

Experience

  • UK Care Team Ltd
    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Compliance Officer
      • Jul 2022 - Present

      Handling efficiently compliance audit of trail and customer service. Duties vary from dealing with day-to-day tasks (conducting risk assessments, coordinating, writing up care plans, clients and carers’ communication and reviews). Other tasks include meeting tight deadlines for local authority inspections’ audit, field care supervision and liaising with stakeholders. Complaints department: Previously in charge of complaints department, providing high quality customer service, clients’ reviews and in full control of complaints investigation and resolution by liaising with different departments and stakeholders. Show less

  • Kay's Kitchen
    • London, England, United Kingdom
    • Team Manager
      • Jan 2021 - Mar 2022

      • Actively managing the entire staff to run the back and front of the house. • Venues planning and organisation. • Actively managing the entire staff to run the back and front of the house. • Venues planning and organisation.

  • EERA - European Educational Research Association
    • Germany
    • Higher Education
    • Presenter
      • Sep 2021 - Sep 2021

      ECER European Conference on Educational Research

    • Presenter
      • Sep 2021 - Sep 2021

      ECER European Conference on Educational Research

  • University of Northampton
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Presenter
      • Jun 2021 - Jun 2021

      University of Northampton Annual Research Conference - 2021 University of Northampton Annual Research Conference - 2021

  • Academy of Marketing
    • Research
    • Conference Assistant
      • Jul 2019 - Jul 2019

      • Coordinating and distributing pertinent information to the delegates. • Inspecting rooms and IT material prior to and after the conference. • Responding to and assisting the conference delegates' needs. • Coordinating and distributing pertinent information to the delegates. • Inspecting rooms and IT material prior to and after the conference. • Responding to and assisting the conference delegates' needs.

  • University of Northampton
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Presenter
      • Jun 2019 - Jun 2019

      University of Northampton Annual Research Conference - 2019 University of Northampton Annual Research Conference - 2019

  • University of Exeter
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Presenter
      • Jan 2018 - Jan 2018

  • Université Djillali Liabes, Sidi Bel Abbès
    • Higher Education
    • 200 - 300 Employee
    • Administrative Assistant
      • Jan 2016 - Aug 2016

      • Providing secretarial and administrative support. • Responding to students, parents and other stakeholders. • Providing secretarial and administrative support. • Responding to students, parents and other stakeholders.

Education

  • Regent's University London
    PhD student, Education
    2017 - 2022
  • Canterbury Christ Church University
    Doctoral Pre-sessional Program, Academic writing and research
    2016 - 2017
  • Université Djillali Liabes, Sidi Bel Abbès
    Master of Arts - MA, Applied Linguistics and Language Teaching
    2014 - 2016
  • Université Djillali Liabes, Sidi Bel Abbès
    Bachelor of Arts - BA, American and British Literature and Civilisation
    2011 - 2014

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