Experience

Defense Media Activity

• Public Relations and Communications Services
• 300 - 400 Employee

• Chief, Account Management (Program Analyst)

  • Jan 2008 - Present

  Chief of accounts and cost management for the Web Enterprise Business (WEB.mil) directorate within DMA, which is a cost reimbursable program. Primary coordinator, reviewer, consultant, and accounts and costs manager for WEB.mil customer base of an estimated 1,000 distinct, interoperable websites, and the number may expand to over 5,000 websites. Oversees the accounts and cost management for all WEB.mil program covering all annual customers as well as all custom projects. Used experience and… Show more Chief of accounts and cost management for the Web Enterprise Business (WEB.mil) directorate within DMA, which is a cost reimbursable program. Primary coordinator, reviewer, consultant, and accounts and costs manager for WEB.mil customer base of an estimated 1,000 distinct, interoperable websites, and the number may expand to over 5,000 websites. Oversees the accounts and cost management for all WEB.mil program covering all annual customers as well as all custom projects. Used experience and technical expertise to lead, advise, and guide the organization in relation to all aspects of accounting and cost management. Responsible for advanced planning, revision of policy and procedures and the development of new techniques or technologies to achieve the program goals. Designed evaluation procedures that measure the quality and effectiveness of the accounting and cost management elements of the WEB.mil program and provides advice and guidance to leadership on anticipated changes and improvements. Provides customer service to and promotes partnerships with various stakeholders across DoD and military services, in compliance with government standards and guidelines. Cultivates working relationships with clients and other organizations interested in the web presences hosted by WEB.mil. Develops, coordinates, and leverages internal and external relationships between the client and WEB.mil to achieve agencies’ business objectives. Develops and maintains a strategic organizational relationship with clients and acts as an internal expert on the client’s mission, strategic direction, key personnel, and workplace needs. Collaborates with client organizations to determine the best fit for them. Manages feedback loops, improves processes, interfaces with management, and communicates with website managers throughout the entire service delivery process including web site pre-launch/post-launch changes, improvements, and enhancements. Show less