Experience

Texas Woman's University

• United States
• Higher Education
• 700 & Above Employee

• Senior Lecturer

  • Sep 2014 - Present

• Adjunct Faculty

  • Jun 2010 - Sep 2014

  Changes and Diversity and Parenting Education ClassesWork directly with instructor in all aspects of program preparation and implementation.Assist the instructor with program management and evaluation, including development of assessment methodology. Provide under supervision, advising assistance to program participants. Initiate accurate and appropriate grades as described by the syllabus criteria. Provide feedback on all assignments.Strong organizational and interpersonal skills. Sensitivity to cultural, economic, and educational differences. Knowledge of online computer systems, word processing, spreadsheets, and databases. Ability to work independently. *Participated on the 2009 U.S. Department of Labor's American Recovery and Reinvestment Act of 2009 - Health Care Sector and Other High Growth and Emerging Industries (SGA/DFA PY 09-01) grant panel. September, 2009



Carol's Daughter Cosmetics

• Training Account Manager

  • Apr 2009 - Sep 2009

  Conduct orientation sessions and arrange on-the-job training for new hires.Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.Develop testing and evaluation procedures.Develop and organize training manuals, multimedia visual aids, and other educational materials.Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Analyze training needs to develop new training programs or modify and improve existing programsTrain instructors and supervisors in techniques and skills for training and dealing with employees..Prepare training budget for department.



Macy's Department Store

• Sales Manager, Cosmetics/Fragrances

  • May 2007 - Apr 2009

  Drive and exceed sales goals by executing Macy's initiatives.Lead the push toward selling through coaching and recognition.Review and utilize reports; implement action plans focusing on deficient areas.Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process.Ensure accuracy of promotional presentation; communicate advertising and sales information to AssociatesCoach associates to consistently deliver effective selling behaviors resulting in high customer engagement.Review and utilize associate scorecards to provide recognition; develop and communicate strategies to improve results.Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed.Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment.PeopleRecruit a qualified team of selling-focused associates; build a bench for future advancements & promotions.Ensure all associate training is conducted on a timely basis, ensure assigned mentors engage with new hires.Coach associates on product knowledge by holding in-store product training with vendor representatives.Actively fill open positions prioritizing internal associates in commission, specialist and high level selling areas.Meet with associates in department weekly; identify top sellers and talk about opportunities.Conduct ongoing Talent Analysis of associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction.Utilize review process as a tool for associate talent development, promotion and advancement.Address associate concerns in a reasonable and fair manner, consistent with the values expected by the company.Lead team to support giving back to the local community helping create stronger, healthier places to live and work.



Fashion Fair Cosmetics

• Account Executive

  • Apr 1993 - Nov 2006

  Build relationships with key decision-makers in the region, including Buyers; Lead and manage high ROI large sales opportunities in region within timelines while meeting or exceeding customer expectations.Analyze customer needs and present value-added solutions by delivering effective sales presentations in person and via video conference to key clients. Learn and understand the industry as well as the customer's internal culture. Know policies and procedures, communication preferences, political sensitivities, etc., and proactively develop plans to optimize customer's Direct Supply experience.Work with Sales Managers and Account Managers to determine areas of opportunity and focus within region; create effective business development strategies for the territory.Act as the liaison with buyers to corporate office regarding advertising, renovation, all vital projects within the region.Coordinate with internal departments to respond quickly to customer needs, requests and problems.

• Account Executive

  • 1989 - 2006



Everest College

• Adjunct Professor

  • Sep 2005 - Jun 2006

  Conducted college-level courses in the fields of business administration and management.Areas of instruction include business management, introduction to marketing, and critical thinking.Responsible for preparing and delivering lectures and leading classroom discussions. Assess and evaluate all student assignments and presentation. Fosters and facilitates in recruiting and retention of students. Conducted college-level courses in the fields of business administration and management.Areas of instruction include business management, introduction to marketing, and critical thinking.Responsible for preparing and delivering lectures and leading classroom discussions. Assess and evaluate all student assignments and presentation. Fosters and facilitates in recruiting and retention of students.