Business Unit Head

• Sep 2022 - Present

Program Manager

• Jun 2020 - May 2022

Key Result Areas: • Spearheading Program/Delivery Management for Japan region of SONY Critical Product’s Test Automation Support • Commanding a team of over 60 members and account worth $10 Million • Leading complete portfolio of projects including budgeting, planning, vendor selection and execution; implementing project plans within preset budgets and deadlines • Driving initiatives for client engagement, client success & account mining and contributing as a SPOC for all escalations • Defining service standards and guidelines, governance structure, best practices that serve as benchmark for excellent service delivery • Managing resource planning, SOW, technical direction, tracking, risk management, change management & mentoring • Providing Thought leadership on Initiatives ex: Leading a T&A Horizontal support in creating framework solutions, Technical Support and sessions to other Engineering sections to have the same solutions, process implemented across Sony • Facilitating QA automation delivery of the program, meeting internal and external objectives: o Risk, scope, time, resource, quality and change management o Value-adds, continuous process and productivity improvement o Expectation management of team • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process • Developing competency among the team members; conducting interviews to recruit the right talent Highlights: • Played a key role in improving Bottom Line of Program by 20% within a year • Successfully pulled out the program from Escalated State to Green State within 2 months and increased the Offshore scope by 80% • Received Special Recognition Award in Mar’22 for the contribution during Pandemic Show less

Delivery Manager

• Sep 2018 - Jun 2020

Responsible deliveries across IT SAP Automation, Performance and Tools, Responsible for Agile and Devops CICDCT implementation.. Key Result Areas: • Spearheaded Relationship (Account) & Program/Delivery Management • Led a team of 162 members and managed the account worth $25 Million • Managed Customer Relationship & Account Mining and collaborated with Senior Executives of customer • Directed PM’s on deliverables, process to achieve the defined target/roadmap and to meet KPI • Conceptualized & implemented strategies at Program Level for top line & bottom-line improvement Highlights: • Pivotal in enhancing Top Line from 8 million to 12 million over 3 years; received Appreciation for Top Line Improvement • Played a key role in improving Bottom Line by 30% over 3 years Show less

Sr. Delivery manager

• Apr 2010 - Aug 2018

Project planning, scoping, estimation, proposal(presales) tracking Defining Service Description for new services delivery from India for Global AXA Customers. SOW, Invoicing, Billing Inputs & PL Accounts. Time Tracking in SAP PS, Perform (HP PPM) & Review activities of Test Artifacts. Define best practices for project support and documentation. Risk, stakeholder, Defect, Vendor Management. Recruitment, training and counseling of processing associates. Software Quality Assurance: Carrying out evaluation of process quality and adherence to software product standards, processes & procedures assuring that standards are established and followed in software development life cycle. Ensuring compliance with CMM standards by process monitoring and audits. The standards include - Documentation Standards, Design Standards and Code Standards. Involvement of Agile process in the projects and internal/external audits, and creating audit program, set the audit scope, plan for audit and communicate to all auditees/auditors. Testing: Understanding requirement and preparing estimates for various releases Creating Proposals & reviewing the Test strategy, Test Plan. Reviewing, analyzing defects and in-consistencies in software program functions, outputs, online screens, and content. Conducting functional, black box and regression testing of the application under test. Documenting, tracking, and communicating Bugs, Enhancements, analysis, and unresolved problems using Spira Team. Leading teams ensuring timely completion of the project while handling vendors Involved in configuration, risk and defect analysis Show less

Sr QA Lead

• May 2007 - Apr 2010

eHIS V5x & V10x Client: MOH, SiriRaj, Limpopo, Serdang Artemis; Windows XP, J2EE, XML, Oracle 9.2.0.5, Oracle 10g AS 9.0.4.2. Tools Used: QTP 9.2, SPIRA eHIS V5x & V10x Client: MOH, SiriRaj, Limpopo, Serdang Artemis; Windows XP, J2EE, XML, Oracle 9.2.0.5, Oracle 10g AS 9.0.4.2. Tools Used: QTP 9.2, SPIRA

Sr. Test Engineer

• Oct 2005 - May 2007

Clinical Supply Management and Distribution System Client: Pfizer, USA, AstraZeneca UK; Developer2000, Forms 9i Java 2.0, Oracle 10G Tools Used: WinRunner, QTP 8.2, Whizible PBN; Team size: 30; The Product is a Clinical Supply Chain and Inventory Management system for conducting pre-clinical studies for a new Drug that has be launched into the Market. The Product consists of main functions like Planning, Inventory Management and Shipment. The design of the product is complex and has some Business rules, which are according to the FDA Norms. It is a customized product for a Pharmaceutical Companies with the validations based on the real time scenarios and with constant feedback from the client. Role: Setting up the test environment, Understanding the requirement and Creating Test Scripts, Execution of Test Scripts, Analyzing the Requirement and deriving the test Strategy, Internal Reviews and Provide status of current work in progress, create test cases and test data from requirement, Functional testing of the application. Supervised the preparation of quality documents etc Show less

Sr. Technical Support Engineer

• Jun 2004 - Jun 2005

Test Environment Setup, Configuration Management, Build Management and Release Management support. Test Environment Setup, Configuration Management, Build Management and Release Management support.

Test Engineer

• Feb 2002 - May 2004

Account Management Tool; VB, ASP, VB Script, Java Script, XML, Win XP; Team size: 6 Scope: The Product Account Management Tool has been design to suit the retail operation of a bank. It provides complete, comprehensive, integrated solutions to Banks. Flex Deposit Scheme where a/c holder can have more than one deposits in a single a/c and facility for partial withdrawal. Auto generation of daily reports at the time of day and a single click procedure for day end / day begin. Officers wise limit parameter for voucher authorization. Role: Manual testing activities as a Test Engineer. Title: Production Planning and Management Show less

Lecturer in Computer Science Department

• Aug 2000 - Jan 2002

CSc. Department CSc. Department