Experience

Pragya

• India
• Civic and Social Organizations
• 100 - 200 Employee

• Deputy Manager - Communications and Training

  • Jul 2023 - Present

  As a Deputy Manager at Pragya, I am heading the Communications Team leading a team of Content Writers, Video Editors and Graphic Designers. My work encompasses Instructional Designing and Content Development for the organisation, beneficiaries, Social Media handles and the company website. I have also developed content for an international app being used by beneficiaries across multiple geographies. I am also engaged in voice overs for audio visual content. Additionally, I am also responsible for the Quality Check of all materials published by the organisation. Show less

• Assistant Manager - Communications and Training

  • May 2022 - Jun 2023

  Instructional Designing and Content Development for the organisation, beneficiaries, social Media handles and the company website. I am also engaged in voice overs for audio visual content and doing QC for all content publised by the organisation.



Career Launcher

• India
• Education Administration Programs
• 700 & Above Employee

• Faculty - Verbal Ability

  • Apr 2018 - Apr 2022

  Worked as a Visiting Faculty for Verbal Ability for Management and Law aspirants Worked as a Visiting Faculty for Verbal Ability for Management and Law aspirants



Unacademy

• India
• E-Learning Providers
• 700 & Above Employee

• Faculty - Verbal Ability

  • Nov 2020 - Aug 2021

  Conducted online classes for CAT and OMETS aspirants. Conducted online classes for CAT and OMETS aspirants.



English On Phone

• India
• Consumer Services

• Communication Trainer

  • Aug 2019 - Feb 2020

  Conducted online Business English Communication training for employees of TVS CS Conducted online Business English Communication training for employees of TVS CS



Manya Education

• Visiting Faculty

  • Jul 2018 - Jul 2019

  Worked as a Visiting Faculty for IELTS/TOEFL at Manya Education Pvt. Ltd., New Delhi Worked as a Visiting Faculty for IELTS/TOEFL at Manya Education Pvt. Ltd., New Delhi



Manav Rachna International University, Faridabad

• Communication & Soft Skills Trainer (Visiting Faculty) at Career Development Centre in MRIU

  • Aug 2017 - Apr 2019

  Worked with Career Development Centre at Manav Rachna International University as Verbal Ability Trainer (Visiting Faculty). Also trained on Communication and Soft Skills for competitive examinations and Versant as a part of Employability Training. Worked with Career Development Centre at Manav Rachna International University as Verbal Ability Trainer (Visiting Faculty). Also trained on Communication and Soft Skills for competitive examinations and Versant as a part of Employability Training.



SGT UNIVERSITY

• India
• Education Administration Programs
• 700 & Above Employee

• Communication and Soft Skills Trainer

  • Nov 2015 - Jun 2017

  Worked in the Centre for Language and Communications Dept. of the University, as a Communications and Soft Skills Trainer. I conducted Communication and Soft Skills trainings across all the streams and courses in the university. In the capacity of a Communication and Soft Skills Trainer my job responsibility encompassed, conducting trainings across all the streams and courses (e.g. BA/BSc, Engineering, Physiotherapy, Pharmacy, Hotel Management, Finance & Commerce Management, Journalism & Mass Communication etc.) of the university. My job responsibility also entailed development of course specific content and syllabus for different streams. I conducted Employability Trainings for placements of students through campus recruitment drives. Apart from these, as an English Faculty I conducted classes for English credit courses for BA and BSc. Stream. Show less



ILMP Technologies Pvt. Ltd.

• Manager - Learning and Development

  • Jun 2014 - Nov 2015

  Worked with ILMP Technologies in the capacity of a Manager – Learning & Development. My role encompassed doing TNA and conducting training sessions on Communication Skills and Soft Skills and various other areas along with Content Development and Hiring. I also took care of preparing training plans, scheduling and reporting. Worked with ILMP Technologies in the capacity of a Manager – Learning & Development. My role encompassed doing TNA and conducting training sessions on Communication Skills and Soft Skills and various other areas along with Content Development and Hiring. I also took care of preparing training plans, scheduling and reporting.



NIIT School Learning Solutions

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Content Developer

  • May 2014 - Jun 2014

  Worked with NIIT– School Learning Solutions in the area of content development in English and CCE (Continuous & Comprehensive Evaluation). Worked with NIIT– School Learning Solutions in the area of content development in English and CCE (Continuous & Comprehensive Evaluation).



Trivium Education Services Pvt Ltd – India based EPO for The Princeton Review™

• Freelance - Online Assessor

  • Oct 2013 - Jun 2014

  A Process Outsourcing Company focussed on the Education Vertical, TRIVIUM provides counselling and test preparation services in India in partnership with the leading American test prep company, The Princeton Review™ In the capacity of an Online Assessor I assessed and graded the Essays for SAT, ACT, GRE and GMAT examination category for students of Princeton Review. A Process Outsourcing Company focussed on the Education Vertical, TRIVIUM provides counselling and test preparation services in India in partnership with the leading American test prep company, The Princeton Review™ In the capacity of an Online Assessor I assessed and graded the Essays for SAT, ACT, GRE and GMAT examination category for students of Princeton Review.



Case Studies London, 3CVs.com, Centre of Gravity

• Freelance Consultant

  • Mar 2012 - Sep 2013

  After NIPE, I opted for project based/ flexi timing opportunities and had short stints with various companies like Case Studies London, 3CVs.com, Centre of Gravity After NIPE, I opted for project based/ flexi timing opportunities and had short stints with various companies like Case Studies London, 3CVs.com, Centre of Gravity



NIIT Institute of Professional Excellence (NIPE)

• Consultant - Voice Assessor & Trainer

  • Oct 2011 - Mar 2012

  In the capacity of a Consultant I conducted Trainings on Communicative Skills & Voice and Accent. Conducted Voice Assessment and Voice Training PAN India Worked closely with HR and hired candidates for GENPACT from all over India through Voice Assessments. In the capacity of a Consultant I conducted Trainings on Communicative Skills & Voice and Accent. Conducted Voice Assessment and Voice Training PAN India Worked closely with HR and hired candidates for GENPACT from all over India through Voice Assessments.



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Assistant Manager - Training (Band 4B)

  • Aug 2007 - Mar 2011

  Got promoted to an Assistant Manager - Training (Band 4B) on 1st Aug, 2007. My core job profile was: 1. Hiring Trainers2. Co-Owning Vendor Training Batches3. Conducting Train- the-Trainer Programs4. Ensuring all training programs were carried without any glitch5. Co-ordinate with Ops Teams to understand resource and training requirements6. Hiring and Certifying Trainers7. Conducting Floor-walks to engage with business and understand pain areas8. Reporting to stakeholders 9. Site Management10. Research & Development11. Data Analysis12. Training Pre-Hires13. Training agents hired for the GENPACT Training Academy14. Training for Non-Voice Profiles15. Conducting Assessments16. Content Development17. Work closely with HR & Central Hiring Team18. Conducting Interviews for External & Internal candidates19. Performing audits and TNI20. Developed content for NIPE (A joint venture of GENPACT and NIIT) Show less

• Management Trainee (Band 4A)

  • Aug 2006 - Jul 2007

  Worked as Management Trainee (Band 4A) - Voice & Accent Training in the Corporate Training COE.

• Voice and Accent Trainer

  • Mar 2006 - Jul 2006

  Worked as Voice & Accent Trainer in GENPACT TRAINING ACADEMY in the Corporate Training COE.



GECIS

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Process Developer and Process Trainer

  • Mar 2005 - Feb 2006

  As a PD and Trainer my job profile encompassed the following: 1. Taking Supervisory calls 2. New Hire Training 3. Conducting Advance Training Sessions 4. Training new PCM’s 5. Training of re-deployed employees 6. New Application Training 7. Ensuring process Quality 8. Engaging Team in different Fun Activities 9. Enrolled into Collection Certification Programme for self-development As a PD and Trainer my job profile encompassed the following: 1. Taking Supervisory calls 2. New Hire Training 3. Conducting Advance Training Sessions 4. Training new PCM’s 5. Training of re-deployed employees 6. New Application Training 7. Ensuring process Quality 8. Engaging Team in different Fun Activities 9. Enrolled into Collection Certification Programme for self-development



GECIS

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Process Associate

  • Oct 2002 - Feb 2004

  In GECIS I started off, as a Late-Stage Collections Specialist. My work profile included. 1. Outbound Collection calls – Making outbound collection calls to the delinquent customers in US in order to collect outstanding over-dues to the Company 2. Skip Tracing – The purpose of this was to find out good contact numbers for delinquent Accounts which were in collections but the customer could not be called due to lack of good number. 3. Mortgage – The program GE Home Equity Debt Consolidation Program was launched on 1st January, 2005. This involved consolidation of all debts of a customer into one, provided he owned a single home. 4. Quality Project – Was a key member of Pilot Batch for Green Belt Quality Project aimed at recovering prospective loss-making accounts. This was the only McKenzie Green Belt Project out-sourced by the US client to GECIS Late-Stage Collections Team. 5. Taking Supervisory calls – Was responsible for taking supervisory and escalated calls of customers. 6. Training - Was responsible for new hire training, conducting advance training sessions, new application training for new and existing resources, training re-deployed resources Show less



MANJUSHREE INFOTECH - A division of Manjushree Plantations Ltd. of the B K Birla Group of Companies

• Customer Care Executive for Insurance and Claims Division

  • Jun 2002 - Oct 2002

  Worked as a Customer Care Executive handling customers as well as queries from the Doctors office regarding claims for the authorized services and facilities availed. The organization was a tie-up with a Health Maintenance Organization (Well Care) located in Tampa, Florida Worked as a Customer Care Executive handling customers as well as queries from the Doctors office regarding claims for the authorized services and facilities availed. The organization was a tie-up with a Health Maintenance Organization (Well Care) located in Tampa, Florida