Dr. Michael Owusu
Chief Operating Officer at The KGL Group- Claim this Profile
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Topline Score
Bio
Ben Tagoe
Michael is an incredibly talented individual who consistently delivers outstanding results. He possesses a remarkable ability to innovate, which has been instrumental in achieving superior results. His attention to detail, critical thinking, and problem-solving skills are truly commendable. I am also consistently impressed by his exceptional skills, professionalism, and dedication. One of Michaels's greatest strengths is his exceptional communication skills. He effectively articulates complex ideas, listens attentively, and ensures that everyone is on the same page. His collaborative approach fosters a positive and productive working environment, and he is always willing to go above and beyond to support the team. Michael is a highly motivated and proactive individual. He consistently demonstrates a strong work ethic, taking ownership of tasks and delivering them within tight deadlines. His ability to handle multiple projects simultaneously while maintaining a high level of quality is truly impressive. Beyond his professional skills, Michael is a pleasure to work with. He is friendly, approachable, and always ready to lend a helping hand. His positive attitude and ability to adapt to changing circumstances make him an invaluable asset to any team.
Rudolf Akrong
I have had the pleasure of working closely with Michael for several years, and I can confidently say that he is an exceptional tech professional with a wealth of experience in information technology, telecoms, and fintech. Michael's career trajectory has been truly impressive, starting as a hands-on operational tech person and progressing to hold executive leadership roles in operations and tech product development. One of the qualities that sets Michael apart is his unwavering commitment to excellence. He consistently delivers high-quality results and demonstrates a deep understanding of the technical landscape. His technical expertise is second to none, and his ability to grasp complex concepts and translate them into practical solutions is remarkable. What truly stands out about Michael is his innovative mindset and entrepreneurial spirit. He approaches every challenge with a fresh perspective and constantly seeks out opportunities to introduce new ideas and technologies. His ability to think outside the box has resulted in numerous innovative solutions that have significantly impacted thr successes of organisations in which he has worked. Beyond his technical skills, Michael possesses exceptional interpersonal and leadership qualities. He is an excellent communicator, able to articulate complex concepts in a clear and concise manner. He fosters a collaborative and inclusive work environment, bringing out the best in his teams and inspiring them to achieve audacious business goals. Michael's natural curiosity and thirst for knowledge are evident in his continuous learning and professional development. He stays up-to-date with the latest industry trends and eagerly embraces emerging technologies. This adaptability and willingness to learn have played a crucial role in his career growth and success. I highly recommend Michael for any organization seeking a tech professional who combines deep technical expertise, strong leadership capabilities, and an innovative mindset. He is a valuable asset who consistently brings innovation, efficiency, and a drive for excellence to everything he does. Working with Michael has been a privilege, and I have no doubt that he will continue to excel in his endeavors
Ben Tagoe
Michael is an incredibly talented individual who consistently delivers outstanding results. He possesses a remarkable ability to innovate, which has been instrumental in achieving superior results. His attention to detail, critical thinking, and problem-solving skills are truly commendable. I am also consistently impressed by his exceptional skills, professionalism, and dedication. One of Michaels's greatest strengths is his exceptional communication skills. He effectively articulates complex ideas, listens attentively, and ensures that everyone is on the same page. His collaborative approach fosters a positive and productive working environment, and he is always willing to go above and beyond to support the team. Michael is a highly motivated and proactive individual. He consistently demonstrates a strong work ethic, taking ownership of tasks and delivering them within tight deadlines. His ability to handle multiple projects simultaneously while maintaining a high level of quality is truly impressive. Beyond his professional skills, Michael is a pleasure to work with. He is friendly, approachable, and always ready to lend a helping hand. His positive attitude and ability to adapt to changing circumstances make him an invaluable asset to any team.
Rudolf Akrong
I have had the pleasure of working closely with Michael for several years, and I can confidently say that he is an exceptional tech professional with a wealth of experience in information technology, telecoms, and fintech. Michael's career trajectory has been truly impressive, starting as a hands-on operational tech person and progressing to hold executive leadership roles in operations and tech product development. One of the qualities that sets Michael apart is his unwavering commitment to excellence. He consistently delivers high-quality results and demonstrates a deep understanding of the technical landscape. His technical expertise is second to none, and his ability to grasp complex concepts and translate them into practical solutions is remarkable. What truly stands out about Michael is his innovative mindset and entrepreneurial spirit. He approaches every challenge with a fresh perspective and constantly seeks out opportunities to introduce new ideas and technologies. His ability to think outside the box has resulted in numerous innovative solutions that have significantly impacted thr successes of organisations in which he has worked. Beyond his technical skills, Michael possesses exceptional interpersonal and leadership qualities. He is an excellent communicator, able to articulate complex concepts in a clear and concise manner. He fosters a collaborative and inclusive work environment, bringing out the best in his teams and inspiring them to achieve audacious business goals. Michael's natural curiosity and thirst for knowledge are evident in his continuous learning and professional development. He stays up-to-date with the latest industry trends and eagerly embraces emerging technologies. This adaptability and willingness to learn have played a crucial role in his career growth and success. I highly recommend Michael for any organization seeking a tech professional who combines deep technical expertise, strong leadership capabilities, and an innovative mindset. He is a valuable asset who consistently brings innovation, efficiency, and a drive for excellence to everything he does. Working with Michael has been a privilege, and I have no doubt that he will continue to excel in his endeavors
Ben Tagoe
Michael is an incredibly talented individual who consistently delivers outstanding results. He possesses a remarkable ability to innovate, which has been instrumental in achieving superior results. His attention to detail, critical thinking, and problem-solving skills are truly commendable. I am also consistently impressed by his exceptional skills, professionalism, and dedication. One of Michaels's greatest strengths is his exceptional communication skills. He effectively articulates complex ideas, listens attentively, and ensures that everyone is on the same page. His collaborative approach fosters a positive and productive working environment, and he is always willing to go above and beyond to support the team. Michael is a highly motivated and proactive individual. He consistently demonstrates a strong work ethic, taking ownership of tasks and delivering them within tight deadlines. His ability to handle multiple projects simultaneously while maintaining a high level of quality is truly impressive. Beyond his professional skills, Michael is a pleasure to work with. He is friendly, approachable, and always ready to lend a helping hand. His positive attitude and ability to adapt to changing circumstances make him an invaluable asset to any team.
Rudolf Akrong
I have had the pleasure of working closely with Michael for several years, and I can confidently say that he is an exceptional tech professional with a wealth of experience in information technology, telecoms, and fintech. Michael's career trajectory has been truly impressive, starting as a hands-on operational tech person and progressing to hold executive leadership roles in operations and tech product development. One of the qualities that sets Michael apart is his unwavering commitment to excellence. He consistently delivers high-quality results and demonstrates a deep understanding of the technical landscape. His technical expertise is second to none, and his ability to grasp complex concepts and translate them into practical solutions is remarkable. What truly stands out about Michael is his innovative mindset and entrepreneurial spirit. He approaches every challenge with a fresh perspective and constantly seeks out opportunities to introduce new ideas and technologies. His ability to think outside the box has resulted in numerous innovative solutions that have significantly impacted thr successes of organisations in which he has worked. Beyond his technical skills, Michael possesses exceptional interpersonal and leadership qualities. He is an excellent communicator, able to articulate complex concepts in a clear and concise manner. He fosters a collaborative and inclusive work environment, bringing out the best in his teams and inspiring them to achieve audacious business goals. Michael's natural curiosity and thirst for knowledge are evident in his continuous learning and professional development. He stays up-to-date with the latest industry trends and eagerly embraces emerging technologies. This adaptability and willingness to learn have played a crucial role in his career growth and success. I highly recommend Michael for any organization seeking a tech professional who combines deep technical expertise, strong leadership capabilities, and an innovative mindset. He is a valuable asset who consistently brings innovation, efficiency, and a drive for excellence to everything he does. Working with Michael has been a privilege, and I have no doubt that he will continue to excel in his endeavors
Ben Tagoe
Michael is an incredibly talented individual who consistently delivers outstanding results. He possesses a remarkable ability to innovate, which has been instrumental in achieving superior results. His attention to detail, critical thinking, and problem-solving skills are truly commendable. I am also consistently impressed by his exceptional skills, professionalism, and dedication. One of Michaels's greatest strengths is his exceptional communication skills. He effectively articulates complex ideas, listens attentively, and ensures that everyone is on the same page. His collaborative approach fosters a positive and productive working environment, and he is always willing to go above and beyond to support the team. Michael is a highly motivated and proactive individual. He consistently demonstrates a strong work ethic, taking ownership of tasks and delivering them within tight deadlines. His ability to handle multiple projects simultaneously while maintaining a high level of quality is truly impressive. Beyond his professional skills, Michael is a pleasure to work with. He is friendly, approachable, and always ready to lend a helping hand. His positive attitude and ability to adapt to changing circumstances make him an invaluable asset to any team.
Rudolf Akrong
I have had the pleasure of working closely with Michael for several years, and I can confidently say that he is an exceptional tech professional with a wealth of experience in information technology, telecoms, and fintech. Michael's career trajectory has been truly impressive, starting as a hands-on operational tech person and progressing to hold executive leadership roles in operations and tech product development. One of the qualities that sets Michael apart is his unwavering commitment to excellence. He consistently delivers high-quality results and demonstrates a deep understanding of the technical landscape. His technical expertise is second to none, and his ability to grasp complex concepts and translate them into practical solutions is remarkable. What truly stands out about Michael is his innovative mindset and entrepreneurial spirit. He approaches every challenge with a fresh perspective and constantly seeks out opportunities to introduce new ideas and technologies. His ability to think outside the box has resulted in numerous innovative solutions that have significantly impacted thr successes of organisations in which he has worked. Beyond his technical skills, Michael possesses exceptional interpersonal and leadership qualities. He is an excellent communicator, able to articulate complex concepts in a clear and concise manner. He fosters a collaborative and inclusive work environment, bringing out the best in his teams and inspiring them to achieve audacious business goals. Michael's natural curiosity and thirst for knowledge are evident in his continuous learning and professional development. He stays up-to-date with the latest industry trends and eagerly embraces emerging technologies. This adaptability and willingness to learn have played a crucial role in his career growth and success. I highly recommend Michael for any organization seeking a tech professional who combines deep technical expertise, strong leadership capabilities, and an innovative mindset. He is a valuable asset who consistently brings innovation, efficiency, and a drive for excellence to everything he does. Working with Michael has been a privilege, and I have no doubt that he will continue to excel in his endeavors
Experience
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The KGL Group
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Technology, Information and Media
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1 - 100 Employee
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Chief Operating Officer
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Oct 2021 - Present
• Secure the functionality of business to drive extensive and sustainable growth. • Oversee daily operations of the company across different units. • Participation in expansion activities. • Design and implement business strategies, plans and procedures. • Secure the functionality of business to drive extensive and sustainable growth. • Oversee daily operations of the company across different units. • Participation in expansion activities. • Design and implement business strategies, plans and procedures.
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KGL Group
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Ghana
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Technology, Information and Media
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Chief Technical Information Officer
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May 2019 - Oct 2021
• Executed the design and implementation of the multi-year expansion and investment plan that will deliver a network infrastructure with capacity in line with planned business strategy for KGL Group. • Successfully deployed and launched Value Added Service Integration to the telcos in Ghana for AirtelTigo, Vodafone and MTN. Planned System Capacity continually expanding this so as to accommodate the high rate of data volume growth. • Implementing several leading value-added service platforms for Keed Ghana i.e., IVR systems, Gaming service, Mobile Money Platforms. • Modernization of Network Infrastructure from monolithic to layered architecture. Show less
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Head of Operations Africa
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Apr 2016 - Apr 2019
Head of Operations Africa • Technical Operations Head for Atlantic Ebanc Global Systems. • Technical Operations Head for Atlantic Technologies. • Technical Operations Head for Zoccus Head of Operations Africa • Technical Operations Head for Atlantic Ebanc Global Systems. • Technical Operations Head for Atlantic Technologies. • Technical Operations Head for Zoccus
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Head of Core Network, Value Added Service,Tigo Cash , Data Comm and Infrastructure @ Ericsson Ghana
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Oct 2015 - Apr 2016
• Manages Core Network.• Manages Value Added Services.• Manages Infrastructure and Data Center.• Manages Mobile Money Product.• Manages Datacomm Section.
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Incident Manager and Network Operations Manager
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May 2015 - Oct 2015
This role is accountable for the resolution of all high severity incidents across Millicom Ghana Clients.As the single point of contact between the Service Desk, Resolver Groups and Customers this role is responsible for restoring normal service operation as quickly as possible within agreed times in order to minimize the disruption or impact on business operations, with the goal of ensuring the best possible levels of service quality and availability.Key responsibilities include :• Interacting with senior management, account team management, and product development during crisis situations to ensure a high level of customer satisfaction.• Key point of escalation for operations/technical support or management during problem recovery activities.• Ensuring all executive management notifications are clearly stating the problem and the recovery steps being taken by the team to clear the outage. • Coordinates Incident Management staff for all major incidents.• Creates communications for Senior management and recommends new ways to increase productivity to the team/business.• Provides technical input and recommendation to expedite incident resolution and meet MTTR. Identifies gaps and create solutions to expedite client resolutions. Show less
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VAS Manager
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Oct 2014 - May 2015
• Ensures that the monitoring & escalation of related alarms to 2nd LA are attended to. • Ensure health check for all MFS/VAS nodes are done daily/weekly/monthly and copies saved in Eridoc.• Ensure Trouble tickets for threshold issues & deviation found during health checks are addressed.• Maintaining all IN/VAS Node Sheets with Node IP and Node Password. • Maintaining Detailed Network Diagrams & Design Documents. • Document the Changes in the Network Architecture. • Troubleshooting of charging/recharges/CDR/fraud related problems. • New Configuration and Roll out of Configuration.• Network Audit both internal and align with customer and assist in Disaster Recovery/Redundancy testing and Plan. • New Node Integration with Current Network and Support project with necessary information. New Node Acceptance Testing (Verification of AT checklist) & taking handover. • To clear punch points/deviations observed during ATP of new node.• Performance monitoring of all VAS/MFS nodes. Raising Alerts where ever any deviation found with agreed KPI. • KPI Reports generation for Health checks, Utilization, Performance & distribution of Reports. • "L-2 Fault management for all system faults (TT Handling). Problem Isolation at the Device level and cause analysis".• Emergency Handling during any emergency situation and ensure root cause analysis. • Creation and tracking of all CSR which are raised to next level of support and support with required and necessary information.• Analysing & resolving TTs for KPI degradation due to Node related issues.• All onsite activities including physical PM, backup transfer, hardware replacement, on-site troubleshooting. Show less
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Technical Lead (Tigo Cash)
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Jul 2012 - Oct 2014
Supervision of Millicom Ghana Mobile Financial Services Operation.
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Mobile Financial Services Operations Engineer
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Aug 2011 - Jul 2012
• In charge of operational technical services.Integration of banks on the TiGO Cash platform [Ecobank, UBA, ADB].• TiGO Family Care Insurance payments to Vanguard Assurance clients.• TiGO Family Care Insurance payments to Micro Ensure clients.• Resolving bank connectivity issues. [Ecobank, UBA, ADB].• Liaising with Mobile Money vendors to implement TiGO Cash Phase II.• Utiba Support Management and ReportingWork hand-in-hand with SOX to implement controls on Mobile Money Platform.• Work hand-in-hand with Billing, Intelligent Network, Revenue Assurance and Data warehouse in resolving mobile money issues. Show less
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Management Trainee /Solutions Engineer (Mobile Commerce Platform)
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Aug 2010 - Aug 2011
• Perform routine checks and maintenance of all servers.• USM Management and Reporting.• Reporting/escalating all technical problems to vendors (UTiba).• Testing and Implementation of Business ideas on TiGO Cash platform.• Thorough testing of all implementations done by either TiGO Cash Technical team or UTiba.• Supporting UTiba engineers during upgrades.• Setting up tests scenarios on test server to analyze the impact of concepts on the platform before rolling them out on production.• Registering Agents unto the Tigo Cash platform.• Using Bulk upload functionality to register agents.• Mapping agents to their corresponding groups using bulk upload functionality.• Troubleshooting customer/staff complaints.• Registration/Activation problems.• Cash out/cashin/buy airtime problems.• WEB/STK Menu problems.• USSD Problems.• Creation of accesses for staffs who have to use tigo cash platform.• Resolving faulty links between USSD/ SMSC GW and MSCs.• Preparing commission payout script from raw list sent by Business Coordinator.• Using payout Script to pay commissions to agents.• Backup Functions.• Maintaining relationship with Partner Banks.• Working with IT and COMSYS to provide access to tigo cash platform for banks.• Creating accesses for all bank branches.• Performing UATs before training is done for banks.• Resolving on a daily basis problems faced by bank partners.• Coordinating the running of promotions on the platform.• Assisting commercial to raise CRs for promotions.• Setting up the platform for the promotion.• Working with Billing/IN/RAgroup to test products on the platform before they are implemented.• Working with commercial to maintain product credibility on the markets whilst promotions are still running. Show less
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Management Trainee /Project Manager WIFI
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Aug 2010 - Feb 2011
• Lead team of IT professionals and engineers in design, implementation, configuration, and management of enterprise wireless hardware, software, and management systems (NMS).• Plan and coordinate system utilization and capacity, involving configuration and testing with vendor.• Responsible for advanced enterprise wireless LAN administration and design, mesh networks, and point-to-point and point-to-multipoint topologies.• Monitor, document, and control infrastructure performance for response, throughput, and availability. • Proficient with tested wireless network systems, Wireless Testing, Wifi testing, Testing and configuring wireless products. Experience on wireless security protocols WEP, WPA.• Resolve escalated hardware and software issues related to LAN/WAN. • Identify opportunities and solutions for improving efficiencies with emerging technologies, including Cisco routers/switches and wireless systems. Show less
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Christian Service University College
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Ghana
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Higher Education
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1 - 100 Employee
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Lecturer - Computer Science Department
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May 2009 - Aug 2010
• Deliver tutorials to Computer Science Students. • Supervise Projects of Computer Science Students. • Network management and security tutorials to end users. COURSES LECTURED • Information Systems • Computer Architecture • Computer Networking • Pure Mathematics • Information Technology • Networking Protocols • Computer Design Show less
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Global Professional Studies
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United States
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Non-profit Organizations
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1 - 100 Employee
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Head of ICT Dept
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2008 - 2009
• Deliver tutorials to information systems managers. • Provide lectures to all heads of department at the institute. • Managing all professional courses under Information Technology. • Decisions are made in liaison with HR and other line managers. • Deliver tutorials to information systems managers. • Provide lectures to all heads of department at the institute. • Managing all professional courses under Information Technology. • Decisions are made in liaison with HR and other line managers.
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Garden City University
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India
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Higher Education
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100 - 200 Employee
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Lecturer
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Jan 2007 - Jan 2008
• Providing computer networking tutorials to students. • Network management and security tutorials to end users. • Providing computer networking tutorials to students. • Network management and security tutorials to end users.
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Garden City University College
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Ghana
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Higher Education
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1 - 100 Employee
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Part time Lecturer
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2007 - 2008
COURSES LECTURED: • Network Protocols. • Introduction to Networking. • Advanced Networking. • Cisco Academy Program. COURSES LECTURED: • Network Protocols. • Introduction to Networking. • Advanced Networking. • Cisco Academy Program.
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Information System Manager
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Jan 2005 - Jan 2007
• Providing management, quality hardware, network and software installations support • Hardware and Software auditing • Installation and support of network hardware (Servers/PCs/Switches). • Installation and support of network hardware (Servers/PCs/Routers). • Support of VLANs and network (TCP/IP, Cat5) • Organization of training courses for end users • Providing management, quality hardware, network and software installations support • Hardware and Software auditing • Installation and support of network hardware (Servers/PCs/Switches). • Installation and support of network hardware (Servers/PCs/Routers). • Support of VLANs and network (TCP/IP, Cat5) • Organization of training courses for end users
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Kwame Nkrumah' University of Science and Technology, Kumasi
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Ghana
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Research
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700 & Above Employee
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National Service Personnel - System Administrator
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2006 - 2007
• Installation of network hardware and software • WAN management technologies • Troubleshooting remote systems. • Handling and repairing computers at the lab. • Installation of network hardware and software • WAN management technologies • Troubleshooting remote systems. • Handling and repairing computers at the lab.
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Network Administrator/Programmer
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Jan 2005 - Jan 2006
• Consult with senior executives on future technology issues involving connectivity for LANs, WANs, and Internet applications with Internet Ser. Providers like Africanus, Africa Online and Intercom Data Networks IDN. • Delivered internal design implementation, cost analysis, and negotiation current TCP/IP-based network consisting of a Linux Proxy Server and other Windows workstations and securely connecting their headquarters to the Internet. • Provision of software and hardware support to approximately 50 external customers. Show less
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Network Administrator/Cross-Platform PC technician
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Jan 2002 - Jan 2005
• Wholly responsible for technical issues involving network hardware. • Operating systems (Linux Proxy Servers, Windows NT/2000 Server, Windows 9x, Windows 2000 and Windows XP). • Oversee network connectivity, implementation, integration and troubleshooting for servers, remote access, storage devices, and printers. • Wholly responsible for technical issues involving network hardware. • Operating systems (Linux Proxy Servers, Windows NT/2000 Server, Windows 9x, Windows 2000 and Windows XP). • Oversee network connectivity, implementation, integration and troubleshooting for servers, remote access, storage devices, and printers.
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Bee Busy Computers
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United States
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Computer Networking Products
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Assistant Network Administrator/Cross-Platform PC technician
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Jan 2001 - Jan 2002
• Samba server setup in Unix • Connecting client computers to the Internet • Network Implementation and Software Integration. • Samba server setup in Unix • Connecting client computers to the Internet • Network Implementation and Software Integration.
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Agape International School
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Nigeria
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Education
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1 - 100 Employee
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Pupil Teacher
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Jan 2000 - Jan 2001
• Prepared lesson plans, teaching classes and evaluating student progress. • Encouraged students and acting as teacher-advisors for students. • Maintained discipline in the classroom. Ran extracurricular sports, clubs, and activities (voluntary). • Communicated with parents about students’ progress. • Prepared lesson plans, teaching classes and evaluating student progress. • Encouraged students and acting as teacher-advisors for students. • Maintained discipline in the classroom. Ran extracurricular sports, clubs, and activities (voluntary). • Communicated with parents about students’ progress.
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Education
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2020 - 2021
Saïd Business School, University of Oxford
Executive Degree, Postgraduate Diploma|Masters, Strategy and Innovations -
Rushford Business School
European Professional Doctorate, Global Leadership -
Universidad Empresarial de Costa Rica
Honorary Doctorate, Telecommunication -
2021 - 2022
Cardiff Metropolitan University
Master of Business Administration - MBA, Business Administration -
Commonwealth University London Graduate School
Honorary Doctorate, Computer Science -
2009 - 2010
American Academy of Financial Management
ChE, Associate Part III Chartered (Ch.E) Associate Part II Associate Part I Fundamental Level -
2008 - 2009
London Centre of Marketing
Professional Diploma, Human Resource Development & Marketing -
2002 - 2006
'Kwame Nkrumah' University of Science and Technology, Kumasi
BSc, Computer Science -
2022 -
UCAM Universidad Cat��lica San Antonio de Murcia
Doctor of Business Administration, Business Administration -
2022 - 2023
Saïd Business School, University of Oxford
Executive Degree,Postgraduate Diploma|Masters, Artificial Intelligence -
2022 - 2023
UCAM Universidad Cat��lica San Antonio de Murcia
Master of Philosophy - MPhil, Business Administration and Management, General
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