Experience

Orion Spa & Wellness
• India
• Health, Wellness & Fitness
• 1 - 100 Employee
• CMD (Chairman & Managing director)

  • Oct 2019 - Present


Orion Spa & Healthcare Center

• CMD ( Chairman & Managing Director )

  • Mar 2017 - Present

  WHO ARE WE ? We are a small , independent , artisan company which global reach. We are passionate about what we do . Creating our Products and spa treatments takes time , care and commitment. Absolutely no short cuts are taken. Every one who works for Orion must be obsessive about what that do , about the small things which create the bigger picture Our approach means that we require a level of personal investment from our staff that is not necessarily in our business. We do not make decisions based on commercial and profitable imperatives. We are , instead, about authenticity and quality . It is far more important to us that we stay aligned to our truth , than that we make a quick profit . For this reason we take an uncompromisingly bespoke approach , and from the outside not everything about Orion makes business sense . COMPANY BACKGROUND Orion is upcoming India’s leading spa, Hair and skin care products company. Orion is a consulting and management company which provides: conceptual and strategic planning; feasibility and needs assessment studies; design consultation and space plan development; pre-opening services, turnkey management or operational consulting, IT and creative services. Throughout our history, Orion has worked with number of clubs, resorts, Hotels, day’s spa and residential properties. We prepare facilities for a successful opening with the strong foundation necessary to achieve operational and financial excellence. In addition, provides qualified staff, effective promotions, and creative spa, fitness and activities menus. The seamless integration of our concepts, design, and sophisticated systems enables us to produce operative excellence combined with cost effective management. Show less



Ramee Group

• United Arab Emirates
• Hospitality
• 500 - 600 Employee

• Group General Manager spa oprations

  • May 2016 - Feb 2017

  As GGM , I create and maintain customer driven operations with a vision that inspires my staff to do their best. oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the spa’s financial objectives. Essential Duties • Strong direct sales and revenue management • Excellent communication and presentation skills • Maintain strong working relationships through team member development With staff, peers and supervisors • Controlling turnover, motivating team members, focusing on team member development and retention and conducting regular staff meetings • Motivate, coach, and counsel team members as needed and ensure that all staff are incompliance with standards, continuously expanding their knowledge and skills • Minimize or eradicate product loss through inventory reports, staff trainings, and monitoring • Maintain spa literature such as menus, specials, web updates, etc. • Maintain regular attendance in compliance with standards, as required by scheduling, which will vary according to the needs of the spa • Create and monitor staff scheduling procedures • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations • Uphold gracious front desk procedures in the booking and handling of customers • Maintain fresh, effective programs to consistently retain and grow customer base. • Develop and maintain compensation guidelines for customer complaint handling • Anticipate, identify and ensure customer needs are being met in the best possible • way • Required to work a varied schedule that may include evenings, nights, • And weekends. Show less



Sanghvi Brands

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Asst . Traning Manager

  • Feb 2015 - May 2016

   Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with subordinate  Draw an overall or individualized training and development plan that addresses needs and expectations  Deploy a wide variety of training methods  Works with the Training Development Manager to create new courses and evaluate existing ones.  Conduct effective induction and orientation sessions  Monitor and evaluate training program’s  Assists the Training Director in developing annual budgets and plans.  Manages training deliver services within approved budget.  Provide opportunities for ongoing development  Resolve any specific problems and tailor programs as necessary  Maintain a keen understanding of training trends, developments and best practices Show less



Mayar Group

• Biotechnology
• 1 - 100 Employee

• Spa Manager

  • Mar 2013 - Jan 2015

  Being a Spa Managers oversee all aspects of the operations of beauty, health and wellness spas. Their core duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns. Staff-related duties could entail hiring, training and scheduling employees. In addition, might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel. Being a Spa Managers oversee all aspects of the operations of beauty, health and wellness spas. Their core duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns. Staff-related duties could entail hiring, training and scheduling employees. In addition, might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.


Sansha Spas
• India
• Wellness and Fitness Services
• 1 - 100 Employee
• Project Manager

  • Sep 2011 - Mar 2013


Tattva Spa

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Asst. Spa Manager

  • Oct 2010 - Sep 2011

  Primarily manages the spa facilities within the hotel or health club, including managing all hair stylists, beauty therapists and skincare specialists. I ensure quality of service and personal development being provided as well as makes sure that the spa and beauty facilities are running efficiently and maintained. In certain facilities my duties also involve organising events, driving revenue and development initiatives Primarily manages the spa facilities within the hotel or health club, including managing all hair stylists, beauty therapists and skincare specialists. I ensure quality of service and personal development being provided as well as makes sure that the spa and beauty facilities are running efficiently and maintained. In certain facilities my duties also involve organising events, driving revenue and development initiatives



Taj Hotels Palaces Resorts Safaris

• GRE & Spa Therapist

  • Sep 2008 - Sep 2010

  1. Perform opening and closing procedures. 2. Schedule guest appointments. 3. Arrange workstation, treatment room, and drapes. 4. Helps promoting the massage to the SPA members and the hotel guests. 5. Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times. 6. Provides individualised bodywork treatments that meet the guests needs and expectations. 7. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information. 8. Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client. 9. Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service. 10. Maintains spa and treatment room appearance, cleanliness according to standard operating procedures. 11. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information. 12. Set up and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor. 13. Be familiar with all hotel/spa packages, promotions, prices and rates. 14. Ensures that a high standard of service is maintained throughout the spa. 15. Provide massage services to guests using props and/or products. 16. Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended. 17. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 18. Maintain positive guest relations at all times and maintain client details and confidentiality. 19. Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints. 20. Handle emergency procedures and report any accidents to your manager and security. Show less