Experience

Paddy Power Betfair

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Assistant Manager

  • Aug 2018 - Present



Capital Arches Group (t/a McDonald's)

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Team Manager

  • Feb 2017 - Jun 2018

  • Develop, implement and monitor business plan;• Assist budget preparation and monitoring;• Employee recruitment, training and development;• Monitoring employees’ performance;



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service Manager

  • Oct 2010 - Jan 2017

  • Evaluate the effectiveness of training programmes and recommended improvements to senior management;• Conduct orientation sessions and organised on-the-job training for new hires;• Alternate training methods if the expected improvements are not reached;• Manage all exempt employee coaching, training and performance improvement actions;• Train new hires to perform cross-training exercises with experienced workers;• Led daily, weekly and monthly coaching, counselling and feedback sessions;• Develop departmental systems and procedures that better aligned the workflow process;