Dr. Lucky Uwuigbe
Licensed Insurance Agent at Allstate Life Insurance Company of Canada- Claim this Profile
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English Full professional proficiency
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French Elementary proficiency
Topline Score
Bio
Onabor Agbonmwanre
Very detailed and focussed personality. He is highly recommended for any job that requires precision and accuracy.
Onabor Agbonmwanre
Very detailed and focussed personality. He is highly recommended for any job that requires precision and accuracy.
Onabor Agbonmwanre
Very detailed and focussed personality. He is highly recommended for any job that requires precision and accuracy.
Onabor Agbonmwanre
Very detailed and focussed personality. He is highly recommended for any job that requires precision and accuracy.
Credentials
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Cybersecurity Professional Practice Course
Rogers Cybersecure Catalyst, Toronto Metropolitan UniversityAug, 2023- Nov, 2024 -
GIAC Foundational Cybersecurity Technologies (GFACT) Certified
SANS InstituteApr, 2023- Nov, 2024 -
Certified Information Systems Security Professional (CISSP)
AlisonDec, 2022- Nov, 2024 -
CompTIA Cloud+ Advanced
AlisonDec, 2022- Nov, 2024 -
CompTIA Cloud+ Basic
AlisonDec, 2022- Nov, 2024 -
CompTia Cloud+ Intermediate
AlisonDec, 2022- Nov, 2024 -
ISO/IEC 27001 - Dynamics of Information Security Management System (ISMS)
AlisonDec, 2022- Nov, 2024 -
Python for Pentesters
AlisonDec, 2022- Nov, 2024 -
Scrum Master Certified (SMC)
AlisonDec, 2022- Nov, 2024 -
Ethical Hacking: Network Analysis and Vulnerability Scanning
AlisonNov, 2022- Nov, 2024 -
CompTIA A+
AlisonOct, 2022- Nov, 2024 -
CompTIA Security+
AlisonOct, 2022- Nov, 2024 -
Fundamentals of Project Management
AlisonOct, 2022- Nov, 2024 -
ISO 20000 - Principles of IT Service Management System (ITSM)
AlisonOct, 2022- Nov, 2024 -
Introduction to Internet of Things
AlisonOct, 2022- Nov, 2024 -
Microsoft Azure Administrator
AlisonOct, 2022- Nov, 2024 -
Corporate Sales Fundamentals
SMstudy - Global Accreditation Body for Sales and Marketing CertificationsSep, 2022- Nov, 2024 -
Digital Marketing Fundamentals
SMstudy - Global Accreditation Body for Sales and Marketing CertificationsSep, 2022- Nov, 2024 -
Marketing Research Fundamentals
SMstudy - Global Accreditation Body for Sales and Marketing CertificationsSep, 2022- Nov, 2024 -
Marketing Strategy Fundamentals
SMstudy - Global Accreditation Body for Sales and Marketing CertificationsSep, 2022- Nov, 2024 -
Negotiation Associate
NGStudySep, 2022- Nov, 2024 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileAug, 2022- Nov, 2024 -
Six Sigma Yellow Belt Professional
6sigmastudy - The global certification body for six sigma certificationsAug, 2022- Nov, 2024 -
Radio Systems XTEND Product Family Training (PDH)
Nera Telecommunications LtdFeb, 2016- Nov, 2024 -
GIAC Security Essentials -GSEC Certified
SANS InstituteAug, 2023- Nov, 2024 -
Licensed General Insurance Agent
Nova Scotia Finance and Treasury Board (Insurance Institute of Canada)Apr, 2022- Nov, 2024 -
Licensed General Insurance Agent
New Brunswick Financial and Consumer Services Commission (Insurance Institute of Canada)Apr, 2023- Nov, 2024 -
Cisco Certified Network Associate
CiscoOct, 2003- Nov, 2024
Experience
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Allstate Life Insurance Company of Canada
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Canada
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Insurance
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1 - 100 Employee
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Licensed Insurance Agent
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Feb 2022 - Present
• Cancel, reinstate, and rewrite policies as well as provided various proof of insurance documents to clients • Processed customers consents, account updates, refunds, payments and set up payments as single or instalment • Assisted customers to get various coverages that are need base - accident and claims forgiveness, family protection, collision and comprehensive, claim forgiveness, minor accident conviction surcharge waiver, roadside assistance, disappearing deductibles, 3 years replacement costs endorsements, limited glass coverage, sewage coverage, and enhanced water damage coverage. • Processed policies that covers customers’ tenancy, primary home, secondary home, cottage, mobile home, trailers, motorcycles, condominium, and rented properties • Promoted multi-products policies increase sales revenue and for customers to benefits multi-level discounts, new business discounts, and multi-product discounts. • Emailed and reprinted requested documents to customers such as insurance coverage, letter of experience, temporary and permanent pink cards, confirmation of insurance, etc • Ordered and reviewed MVR and Auto reports for accidents or losses, convictions, and claims and determined insured risk management • Processed endorsements addition and removal, and floaters coverage, to meet varying customers’ needs • Processed vehicle addition, substitution, removal, and auto policy cancellation following clients’ changing needs • Processed auto and residential policies renewals with explanation of insurance coverages and policies to customers • Used various tools e.g. Underwriting manuals, Focus, Source, Avaya, Outlook, MS Teams tools to provide customer legendary customer experience • Made approved outbound calls to follow-up with pending customer requests and service needs • Strived to make sale on every call received and save accounts using fit for purpose or need base product solutions Show less
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TD IInsurance
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Canada
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Licensed Insurance Advisor
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Feb 2021 - May 2021
• Processed customers consents, account updates, refunds, payments and set up payments as single or instalment • Explained billings, invoice date, due date, outstanding premium, renewals to customers for proper understanding • Cancel policies pro-rata and short-rate as appropriate to meet clients or business purpose • Liaised with internal teams – claims, accounting, CRT, Underwriting to ensure customers requests are treated timely • Assisted customers to get various coverages that are need base - accident and claims forgiveness, family protection, grand touring solutions, collision and comprehensive with agreed deductibles, 5 and 3 years replacement costs endorsements, limited glass coverage, sewage coverage and extended water coverage, umbrella policy and so on • Processed policies that covers customers’ tenancy, primary home, secondary home, cottage, mobile home, trailers, condominium, and rented properties • Followed-up and completed pending abeyances and activities to underwriting and CRT teams for accounts’ update • Ordered and reviewed MVR and FCSA reports for accidents or losses, convictions, and claims and determined insured risk management • Processed vehicle addition, substitution, removal, and auto policy cancellation following clients’ changing needs • Processed the addition, removal, and cancellation of residential policies based on clients’ needs • Processed auto and residential policies renewals with explanation of insurance coverages and policies to customers • Used various tools e.g. Underwriting manual, Word application tool, Ask Sage, eSpace, home package comparison tools to provide customer legendary customer experience • Took and scheduled payments, processed promise to pay and change of payment methods or instruments • Completed policy applications for clients, issued insurance certificates, processed changes and review renewals • Sold new policies to prospects and existing clients and retained business accounts Show less
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HGS Canada
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Dartmouth, Nova Scotia, Canada
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Customer Relations Associate
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Aug 2019 - Feb 2021
• Processed customers consents, account updates, refunds, payments and set up payments as single or instalment • Explained billings, invoice date, due date, outstanding premium, renewals to customers for proper understanding • Cancel policies pro-rata and short-rate as appropriate to meet clients or business purpose • Liaised with internal teams – claims, accounting, CRT, Underwriting to ensure customers requests are treated timely • Assisted customers to get various coverages that are need base - accident and claims forgiveness, family protection, grand touring solutions, collision and comprehensive with agreed deductibles, 5 and 3 years replacement costs endorsements, limited glass coverage, sewage coverage and extended water coverage, umbrella policy and so on • Processed policies that covers customers’ tenancy, primary home, secondary home, cottage, mobile home, trailers, condominium, and rented properties • Followed-up and completed pending abeyances and activities to underwriting and CRT teams for accounts’ update • Ordered and reviewed MVR and FCSA reports for accidents or losses, convictions, and claims and determined insured risk management • Processed vehicle addition, substitution, removal, and auto policy cancellation following clients’ changing needs • Processed the addition, removal, and cancellation of residential policies based on clients’ needs • Processed auto and residential policies renewals with explanation of insurance coverages and policies to customers • Used various tools e.g. Underwriting manual, Word application tool, Ask Sage, eSpace, home package comparison tools to provide customer legendary customer experience • Took and scheduled payments, processed promise to pay and change of payment methods or instruments • Completed policy applications for clients, issued insurance certificates, processed changes and review renewals • Sold new policies to prospects and existing clients and retained business accounts Show less
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Skybridge Americas Inc.
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Outsourcing/Offshoring
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200 - 300 Employee
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Home Brand Agent
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Dec 2018 - Aug 2019
Home Brand Agent (Publishers Clearing House Project, Canada and USA) – Work@Home • Educated customers on company’s products, ordering, subscriptions, payments, returns, and replacements for assist them in decision making. • Assisted customer with ordering of products online, tracked and resolved issues with delivery of ordered items • Provide operational improvements and training advise to support teams and management • Handled product and sensitive issues while participated in merchandize sales and magazine subscriptions • Processed customers’ memos and claim paid situations • Attended to diseased accounts, and processed refunds and returns • Addressed account consolidation issues, verified and updated customer account record • Placed orders for magazines and merchandizes for customers, and handled scams and payment issues • Communicated service status to customers via email, mail, and telephone • Assisted with customer magazine subscriptions and coded customers’ transactions • Replaced lost and damaged ordered items, and cancelled items of no interest to customers based on their request • Participated in marketing promotions and checked for prize winners • Assisted with procedures involved with the returns of unwanted orders from customers • Saved orders sales through discount offers and processed customers’ requests and transactions • Resolved issues with customers’ shipped orders and received payments from customers • Transferred customers’ requests to appropriate units for prompt treatment • Confirmed financial transactions for customers and provided innovative feedback to management team • Liaised with cross functional/internal organizational teams to ensure excellent positive customer call experience • Handled orders’ mailing, and made appropriate outbound and inbound calls to customers to drive sales • Generated write up forms and handled pending customer issues Show less
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Teleperformance Canada
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Canada
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Technical Support Specialist
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Jul 2018 - Nov 2018
• Activation of Fiber, DSL, Copper broadband internet & voice services • Management email client and webmail setup, mail content and resolved access issues • Create, delete, & change email addresses & passwords for clients • Resolved IP conflicts and No Dial Tone/Noise issues with voice calls • Remote equipment configuration and troubleshooting • Resolved system and Internet issues & managed network outages • Resolving blacklisted email, internet security compromise, and spyware issues • Troubleshoot network interface devices and filters • Resolved earthling and rewiring issues with customer services • Managed equipment replacement processes • Excellently resolved customer service requests and pending issues • Troubleshoot internet and modem connection issues • Verified customers’ information and products, maintained service quality • Troubleshoot customer services’ signal, speed, stability, and bandwidth issues • Conducted broadband internet speed test • Audited inventory design and billing bandwidth capacity • Ensuring DSLAM and BRAS configuration are in sync with MSS records at the central office • Dispatched technicians to fix broadband internet and voice faults • Liaised with planners, customer care, assignment, financial services, and provisioning teams to provide a quality customer service experience • Coordinated customer damaged equipment returns for replacement • Proactively identified customer needs and offered fit-for-purpose services or product • Escalated where necessary to superiors to address urgent and critical customer service crisis • Educated customers on the company’s products, service security, managed customer welcome back and service upgrades • Supported customers with wi-fi username and password access issues and wired connectivity Show less
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Customer Service Specialist
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Mar 2018 - Apr 2018
• Populated and updated customer records and accounts • Verified customer service information • Communicated service status to customers via email • Documented customer information • Follow-up with customers on the documents required for account verification • Transfer customers’ requests to appropriate units for treatment • Processed customers’ requests and transactions • Confirmed financial transactions of customers • Resolved customer log-in and security issues • Troubleshoot clients account access issues • Worked with withdrawal and deposit units based on clients’ requests Show less
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RF Telecoms Lead Specialist / Network Operations Manager
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2015 - 2017
• Planned, Installed, Implemented, updated, upgraded, supported, and maintained PDH &SDH projects • Performed OTDR testing, path loss analysis, RF link optimization, technical performance appraisal, and maintenances • Implemented fibre and microwave work orders, circuit rerouting and migration, and service audit & documentation • Managed subsea fibre cable, data centre, fibre splicing teams, NOC, NMS, DWDM, and OTN networks • Effectively collaborated with technical & non-technical staff, vendors and suppliers to meet clients’ service needs • Proactively fault management and provision of regular timely network and service reports Highlighted Accomplishments: • Facilitated the automatic ticket management system to improve proper fault management and accurate revenue calculation against existing manual ticket system prone to errors • Initiated processes that minimized incident outage and achieved over 98% service level agreement compliance in tough business terrains • Ensured preventive and corrective maintenance, links optimization, and remote systems/software upgrades conducted led to enhanced systems performances • Effectively managed field engineering teams and reduced service outage frequency and periods • Achieved 100% report availability for senior management decision making Show less
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Globacom
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Telecommunications
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700 & Above Employee
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RF Transmission Lead Specialist
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2011 - 2015
Administered and supported installations, updates, supports, and maintenance of networking projects, RF transmission projects, fiber networks(terrestrial and submarine), and other telecommunications systems in banking industry, oil and gas firms, internet service providers, government establishment, legal firms, marketing outfits, logistics firms, and educational and research institutions. Highlighted Accomplishments: • Ensured proper fault management procedure and accurate report generation and enhanced employer's revenue based • Achieved over 95% service level agreement compliance in tough business terrains • Reduced incident outage period by 60% resulting from excellent troubleshooting and fault management • Saved over 40% revenue for employers due to proper document of revenue generation processes and favourable negotiations with clients in unascertained circumstances • Conducted several successful preventive and corrective maintenance, links optimization, and remote systems/software upgrades that led to enhanced systems performances • Effectively managed field engineering teams and reduced service outage frequency and periods Show less
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RF Project Manager
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2008 - 2011
• Planned, implemented, and reviewed telecoms projects' performance • Designed, installed and maintained computer networks and cyber cafes • Responsible for preparing the bill of quantities, quotations, budget, and invoice for projects • Supervised field engineers and technicians in delivering projects according to set standards • Managed internal communications for planned network outages, system upgrades, • Implemented RF transmission and VSAT projects, structured cabling • Resolved link faults and antenna registration & alignment issues ¬ Highlighted Accomplishments: • Strengthened teams' spirit for corporate performance and revenue drive • Managed over 30 VSAT projects successfully • Set-up and supported over 300 computer systems and 10 cyber cafes • Conducted several successful preventive and corrective maintenance that enhanced systems performances and increase revenue base for the organization • Set-up oil trading monitoring platform that increased client's business visibility and revenue Show less
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Senior RF Engineer
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2005 - 2008
• Managed network operation center and service capacity • Set-up WAN and configured switches and routers for voice, data, and internet services • Implemented circuit work orders for TDMA, WCDMA, SCPC services • Conducted field/site/cable survey, link integrity testing/optimization, remote system upgrades, & network maintenance • Excellently resolved issues with line-of-sight, path loss, service level agreement, service availability, & clients’ service • Properly documented service incidents and effectively managed fault • Aptly provided technical support to clients and technical field teams • Liaised with upstream providers and vendors for spectrum analysis, VSATantenna registration and verification • Performed site commissioning and job completion process • Implemented and rerouted circuits, optimized microwave links, and conducted network performance analysis Highlighted Accomplishments: • Set-up and Managed over 200 VSAT and Microwave projects successfully • Successfully conducted remote system upgrades and configuration management that eliminated several warranted travel cost for the company • Efficiently managed preventive maintenances that prevented loss of revenue to my employer • Provided training services for internships and clients which boosted business performance • Initiated first aid troubleshooting and escalation procedure for clients and internal teams which led to a great reduction in the number of reported service complains from clients • Conducted link budget, line-of-sight, frequency planning, spectrum analysis, site survey, & circuit implementation. Show less
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RF Project Engineer
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2003 - 2005
• Deployed VSAT systems for both voice and data traffic • Set- up LAN, WAN, WLAN, base station and subscriber unit for PTP & PMP • Scheduled and conducted maintenances for SCPC and WCDMA circuits • Prepared budget, bill of quantities, proposals and quotations for RF projects • Collaborated with suppliers and vendors to meet project standards, scopes, and completion deadlines • Planned and implemented RF links and service integration • Managed technical teams, telecoms mask/towers, and structured cabling projects • Conducted site and cabling survey Highlighted Accomplishments: • Build and maintain the engineering processes for the company • Achieved service level agreement for clients' businesses • Recruited talents for projects that ensured deadlines were meet • Managed successfully VSAT and Microwave projects • Trained technical teams and achieved a performance boost Show less
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Education
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2023 - 2023
Rogers Cybersecure Catalyst, Toronto Metropolitan University
Certificate of Achievement, Cybersecurity -
2011 - 2014
Walden University, USA
Doctor of Business Administration, Information Systems Management -
2007 - 2009
University of Lagos, Nigeria
Masters, Information Technology -
2005 - 2007
Obafemi Awolowo University
MBA, Management and Accounting -
1998 - 2000
University of Benin
Bachelor's Degree, Computer Science
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