Experience

LEADERSHIP ACADEMY OF MADISON COUNTY

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Executive Director

  • Aug 2021 - Present



Office of Lawrence Township Trustee

• Director of Community Relations

  • Sep 2017 - Jun 2020

  Spearhead all management operations and properties of the Trustee’s Office and resolve all issues in the facility to guarantee the operational consistency of the building. Increased brand awareness through coordinating Township initiatives and projects internally and externally, which led to the introduction of new business development opportunities. Improved event effectiveness by widening community partnerships, establishing critical measures of success as well as compiling participant databases using Microsoft Word and excel. Raised the public organizational profile by representing and leading speaking engagements of the Trustee’s Office at meetings and community events and cultivated relationships with 10+ stakeholders. Amplified social media activity by 125% by posting content on social media and web profiles and responding to inquiries. Developed an emergency response plan, which has resulted in a reduction in the case processing time by 30%. Negotiated lease and purchase contracts, saving the office $3000 annually on new contracts over a 48-month lease. Streamlined office processes and minimized mismanagement of funds by nearly 44% by creating and executing the Township budget, contributing to a 15% organizational growth. Design, implement, and manage community relations strategies to reinforce brand, shape culture, and strengthen communities where the company operates. Achieved specific office objectives by creating and presenting multiple reports to the Trustee and Lawrence Township Advisory Board for review and implementation. Supervise, evaluate and review files and decisions of five Trustee staff members to guarantee guidelines and quality maintenance as well as compliance with company regulations. Evaluate discretionary requests following the terms of the governing document and approve payment vouchers for qualifying clients. Show less



JP Morgan Chase Bank, N.A.

• Relationship Banker

  • Nov 2016 - Aug 2017

  Managed 100+ customers and increased branch revenue by focusing on building lasting relationships that helped in discovering client financial needs and tailored product and service recommendations. Developed and maintained relationships with partners to maximize sales opportunities and achieved sales standards to acquire 100% of the client's financial services business. Demonstrated good risk management decisions by adhering to policies, procedures, and regulatory banking requirements, reducing preventable losses and fraudulent activity. Exceeded key performance indicators each month on my employment by providing service to a book of clients above 250 individuals. Coached and motivated three customer service representatives in best practices for achieving personal goals and exceeding company expectations. Met and exceeded branch and personal goals by educating customers, sharing, and setting up self-service options for them to access their accounts, thus strengthening their retention by 22%. Maximized the depth of the client relationship by partnering with specialists, including Financial Advisors, Mortgage Bankers, and Business Relationship Managers who were experts for assistance with specialized financial needs. Show less



Royal United Mortgage LLC

• United States
• Financial Services
• 200 - 300 Employee

• Accounting Specialist

  • Jan 2015 - Nov 2016

  Handled all aspects of accounts payable every week and guaranteed timely and accurate payment of 40-50 checks. Identified areas of improvement in record-keeping and initiated the delegating of duties to other departments more appropriately suited to handle non-accounting related responsibilities. Developed and implemented MS Excel spreadsheets that increased productivity by 22% and produced better efficiency in the company's data. Consistently achieved and exceeded corporate expectations regarding policy adherence and privacy protection and achieved perfect scores on customer satisfaction surveys on multiple occasions. Continually assessed and refined accounting processes to improve accuracy, efficiency, and productivity to an error rate of less than 1%. Streamlined the Accounts Payable process by creating an electronic employee reimbursement process that reduced entry input time by 60% and decreased errors by 90%. Reduced fraud and losses to the bank by 32% and customer impact by guaranteeing reconciliation of company credit cards monthly in a timely fashion. Earned Top performer recognition by demonstrating the ability to work unsupervised in a professional environment, and producing results to the high standards of the organization’s daily tasks. Show less



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Financial Professional

  • Dec 2012 - Dec 2015

  Maintained 90%+ levels of customer service in regards to explaining the finance aspect of the client's business and helped them reach their financial goals. Partnered with multiple specialists and team members to develop and deploy a global productivity reporting tool that created metrics and enhanced productivity resulting in the provision of quality services to clients. Completed an 18-week training program in under 12 weeks and developed a networking group for start-up entrepreneurs, which resulted in increased profits and penetration levels. Established life insurance, retirement, and college savings accounts while adhering to regulations as set forth by governing agents and institutional policies. Documented and reviewed meeting and sales results to guarantee that all areas and opportunities were being maximized to increase company profitability. Maintained and updated the database to reflect changes in participants’ financial accounts Show less