Quality Manager

• Apr 2022 - Present

Clinical Affairs Manager

• Jan 2022 - Apr 2022

Medical Administration Office Manager

• Sep 2020 - Nov 2021

Clinical Affairs Manager

• Oct 2015 - Sep 2020

Operational scope of serviceThe CAM has specific responsibilities for the management of medical staff duty rosters in conjunction with the Director of Clinical Affairs.Coordination of initial joining interviews for new medical staff with the CMO.Close liaison with the Human Capital department on matters relating to licensing and re-licensing of medical practitioners and continuing medical education programs.Maintainance of personal files in Medical Administration relating to credentialing and privileging of physicians and all pertinent communications between the physician and CMO.Coordination of medical staff meetings and committees and preparation and maintenance of the committee attendances and minutes.Supports the CMO in dealing with clinically related complaints from patients, employees or the regulatory body.Acts as the conduit for two way communications between AZHD and community based doctors (CBD) and ensures their appropriate orientation at departmental and organisational levels.Provides patient feedback to the CBDs and follows through on actionable items. Collation of information and data for the purpose of clinical audits and surveys as instructed by the CMO.Participates in or leads quality and performance improvement initiatives as directed by the CMO.Strategic Scope of serviceThe CAM shall assist in the planning, preparation and submissions for medical manpower to meet the requirements of clinical services development and finance strategies. The CAM shall have a pivotal role in assisting with the implementation of business development projects at the hospital, as required. Show less

Clinical Auditor( Part Time)

• Oct 2015 - May 2018

In addition to my role as PA to the CMO, I am also doing a part time role in Quality Department as a clinical auditor. Responsibilities include clinical audit of all patient files, doctor wise audit for completeness of documentation, accuracy and appropriateness of treatment as per JCIA standards and hospital quality policy.

PA to Chief Medical Officer

• Sep 2014 - Sep 2015

My role is to support the Chief Medical Officer in the day-to-day administrative duties of the medical department. Key responsibilities include:• Support CMO and other physicians in planning and organizing events, meetings and interviews.• Manage all incoming and outgoing correspondence to the CMO office.• Maintain monthly schedules, rosters and leaves of all physicians.• Maintain all records of the Department ensuring accuracy and confidentiality.• Attend meeting and recording minutes of meetings chaired by the CMO.• Liaising with Physicians, Staff, clients, etc as per CMO’s requirements.• Preparing reports, presentation and necessary paperwork.• Any other duties as required by the department. Show less

Manager - Quality & Patient Safety

• May 2018 - Oct 2018

The Quality Manager manages the quality and performance monitoring responsibilities in relation to all MBF services, taking a lead role in addressing issues both clinical and non-clinical. Work as part of the Business Management Team improving quality and safeguarding patients by supporting the development of systematic processes and structures that will assure quality and commit to enabling quality improvements. Also responsible for overseeing and coordinating facility efforts to monitor and maintain regulatory and accreditation standards while creating a culture of quality in the facility. Some of the core activities are in the fields of: • Developing a quality improvement program for the facility • Project Management • Data and information management • Strategic oversight of proactive and reactive quality improvement activities • Educating and Communicating • Overseeing and coordinating accreditation activities • Clinical Risk management • Achieving Organizational Excellence • Project Coordinator function as part of the Commissioning of the new hospital Show less

Executive Assistant

• Dec 2011 - Aug 2013

In my role as a personal assistant to the Managing Director of a start up hospital, I was a part of the commissioning team being involved in all activities related to the commissioning of the new hospital. Key responsibilities include: • Reporting to the MD on all the day to day activities of the commissioning process. • Providing reports on the daily operations of the hospital • Coordinated and scheduled meetings for senior management • Taking minutes of all meetings • Active participation in all marketing and business development activities for the new hospital • Contacting and speaking to vendors and service providers for various services. • Scheduling meetings with various service providers. • Preparing reports, presentations • Coordinating activities of the commissioning team and admin office in the new hospital. • Self - correspondence • Attending strategic meetings with the MD and also during his absence. • Correspondence on behalf of the MD as per his requirements. Highlights • Developed excellent management and administrative skills • Problem solving skills • Decision making skills • Time management • People management • Thorough understanding of healthcare operations and management, both local as well as international. • Developed a special interest in healthcare quality and safety which led me to take the CPHQ certification. • Patient and customer centered approach in all aspects of management. Show less