Dr Debbie Hay
Director of Learning at The Lean Partnership- Claim this Profile
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Bio
Viv Wilson MBE
Anyone who works with Dr Debbie will rapidly discover that she is highly skilled in many fields. She possesses and additional dimension through a finely tuned instinct which she is able to turn to the advantage of her work and the benefit of her colleagues and clients. I endorse her ability without reservation
Viv Wilson MBE
Anyone who works with Dr Debbie will rapidly discover that she is highly skilled in many fields. She possesses and additional dimension through a finely tuned instinct which she is able to turn to the advantage of her work and the benefit of her colleagues and clients. I endorse her ability without reservation
Viv Wilson MBE
Anyone who works with Dr Debbie will rapidly discover that she is highly skilled in many fields. She possesses and additional dimension through a finely tuned instinct which she is able to turn to the advantage of her work and the benefit of her colleagues and clients. I endorse her ability without reservation
Viv Wilson MBE
Anyone who works with Dr Debbie will rapidly discover that she is highly skilled in many fields. She possesses and additional dimension through a finely tuned instinct which she is able to turn to the advantage of her work and the benefit of her colleagues and clients. I endorse her ability without reservation
Credentials
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PhD in resident involvement in organisational structures
University of Exeter
Experience
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The Lean Partnership
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Director of Learning
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Apr 2014 - Present
I work with the Lean Partnership to develop accredited training courses for staff and tenants. I lead on all service user involvement in Lean transformation projects and assist and support staff to be the architects of change in their own organisation by empowering them with the knowledge to designi and implement improvements that make a difference for them, the business and importantly those who use the service. . I work with the Lean Partnership to develop accredited training courses for staff and tenants. I lead on all service user involvement in Lean transformation projects and assist and support staff to be the architects of change in their own organisation by empowering them with the knowledge to designi and implement improvements that make a difference for them, the business and importantly those who use the service. .
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Principle Consultant
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Jan 2004 - Present
Providing consultancy, training and support to social housing providers in England, Wales and Northern Ireland. Specialising in resident involvement, scrutiny, governance and customer services. Providing coaching, strategy and policy support to senior staff.
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Consultant
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Jan 2003 - 2012
Support organisations to improve by offering a wide range of consultancy, training, review, critical friend, mentoring and support services - helped many organisation achieved high ratings from external accreditations and inspections- importantly the focus is empowering people
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TPAS LLC
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IT Services and IT Consulting
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1 - 100 Employee
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conference speaker/associate
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1996 - 2005
I speak at organisation conferences, TPAS conferences and work support partners like the NHF at their conferences and training events on subjects relating to service user involvment, service improvement and making sense of regulatory changes - I speak at organisation conferences, TPAS conferences and work support partners like the NHF at their conferences and training events on subjects relating to service user involvment, service improvement and making sense of regulatory changes -
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Education
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Exmouth Community College
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University of Exeter
PhD 2012 and Ist Class Honours 1999, Economics Social Policy Tenant Involvement
Community
