Experience

United States University

• Higher Education
• 100 - 200 Employee

• Associate Registrar

  • Feb 2020 - Present



West Coast University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Registrar

  • Aug 2019 - Feb 2020

  Managed electronic data interchange between departments and the overall functioning of the Registrar’s Office operationsUtilized extensive knowledge of University policies and procedures related to transcript evaluation, degree audit, storage and maintenance of files, student records and attendance accounting.Evaluated applicant records to ensure admission requirements have been met as well as evaluated transfer credit and creation of proposed schedule for new students.Conducted degree audits for pending graduates ensuring all degree requirements have been satisfied.Updated grades, attendance and student files per requests submitted by staff, faculty and administratorsAssisted staff in resolving complex admission, residency and registration issuesIssued transcripts, grades, verification enrollments and personal information changes including name and address changes.



Argosy University

• Higher Education
• 700 & Above Employee

• Student Services Regional Specialist

  • Oct 2015 - Apr 2018

  Provided a full range of services supporting 19 campuses across the Argosy University Education System within the Student Service and Registrar’s Office.Managed Student Service Directors by formulating action plans in order to increase and improve student support services and academic success.Proved to be a change agent within the University by developing a retention initiative which was utilized throughout all AU campuses resulting in a decrease in academic dismissals year over year.Worked collaboratively with Student Service Directors toward holistic student experience including student learning, strategic planning, program development and assessment to meet the needs of a highly diverse student body.Responsible for the oversight of performance management within student service departments by building competence in others through effective coaching, performance management and mentoring.Worked collaboratively with Vice President of Student Services and campus leadership in order to evaluate the effectiveness of current retention programs at each campus location in order to increase retention and graduation rates.Promoted weekly communication between Student Services Directors regarding campus initiatives and effective strategies used across all AU campuses.Ensured the Argosy Education System was in compliance with Argosy University Policy and Department of Education and Regulatory requirements.

• Director of Operations & Student Services

  • Oct 2014 - Sep 2015

  Managed Student Service Directors and Registrars whose primary purpose included a full range of student-centered support services.Served as a subject matter expert by identifying current and future challenges by proposing effective solutions to help mitigate risk within the continuing student population.Accountable for training of student service staff regarding available student resources in assisting students in attainment of degrees from application to degree conferral.Responsible for high stake project management and communication of initiatives by coordinating ongoing large and complex projects from conception to completion in a centralized and highly regulated environment.Key change agent in improving process and increasing morale amongst the student services teams by building strong alliances internally and externally with a broad range of individuals to bring the University community together around shared goals.Worked directly with Campus Presidents, Regional Vice Presidents of Admissions, Student Finance and Student Services facilitating an environment that motivates, empowers, and inspires commitment from employees.

• Associate Director of Student Services

  • Sep 2012 - Oct 2014

  Supported Regional Vice President to drive continuing student growth, retention, and satisfaction.Serve as the Student Conduct Committee chair ensuring compliance with ethical standards outlined in University catalogCollaborated with senior leaders in achievement of university’s vision and mission statement. Worked directly with admissions, student financial services and academic departments to improve overall student experience. Met with prospective and continuing students regarding academic standards and program requirementAddressed and resolved student issues filed within the student service department. Oversaw student enrollment, registration and student records ensuring compliance with the university, state, and federal regulations.

• Academic Advisor

  • Apr 2012 - Aug 2012

  Maintained direct contact with student advisees enrolled in both undergraduate and graduate level programs, including meeting on-ground and online students on an ongoing basis to build rapport, identify barriers to success, set goals and develop action plans for academic success Provided proactive and timely outreach, referrals and intervention with student population through a variety of communication methods by maintaining weekly contact with students.Monitored institutional benchmarks and support all student persistence endeavors. Met with prospective students in order to discuss campus program offerings and academic standardsDeveloped processes, programs, activities or workshops to support student cohorts such as new students, students on academic warning, students not attending registered courses and honors students.Collaborated with faculty regarding student concerns, student progress and course content.

• New Student Coorindator

  • Jul 2010 - Apr 2012

  Monitored and convey all aspects of curriculum, sequencing, academic status, registration and college policies and procedures for both on-ground and online students.Worked closely with Academic Affairs regarding curriculum updates, scheduling, student concerns and needs for all new students.Participated and support all key departmental operations including proper file documentation, departmental meetings and strategic planning.Worked closely with Student Finance and Admissions Departments in order to complete student files for acceptanceLed New Student Orientation to prepare new students for upcoming semesterServed as a liaison between Admissions, Student Services and Academic Affairs Department concerning prospective student issues

• Assistant to Finance Director/Registrar

  • Sep 2008 - Jul 2010

  Assisted in processing of financial aid and registrar documentation for student filesAnswered student and professor inquires regarding class schedulingFiled student academic files and organize student information to ensure complianceAssisted students with creating and navigating student portalTutored students in subjects ranging from math assignments to APA style writing