Experience

Service Science

• United Kingdom
• Market Research
• 1 - 100 Employee

• Associate Director

  • Oct 2014 - Present

  ServiceScience is a specialist market research agency predominantly focusing on the hospitality, tourism and leisure sector. The company assists clients to manage the guest / client experience through:1. Enhancing online reputation2. Increasing guest / client satisfaction and commitment3. Improving operational efficiencyIn addition to the core offering, bespoke research programmes are also being provided on request. ServiceScience is a specialist market research agency predominantly focusing on the hospitality, tourism and leisure sector. The company assists clients to manage the guest / client experience through:1. Enhancing online reputation2. Increasing guest / client satisfaction and commitment3. Improving operational efficiencyIn addition to the core offering, bespoke research programmes are also being provided on request.



Zambian-German-Engineering

• Director

  • Nov 2013 - Present

  Zambian-German-Engineering (ZGE) focuses on three distinct areas of expertise:1. Sourcing and supplying of building materials and equipment (new or used) from Germany2. Designing and building of construction-related projects.3. Transfer of construction-related knowledge to gradually improve levels of quality in the Zambian construction industry.ZGE's German partner who runs a builder's merchant as well as a construction company builds the backbone of this business model. Axel is in charge of business development and acts as a go-between bridging the gap between the Zambian and German partners. In addition, he is responsible for any quality assurance related issues.



Connections & Solutions Automotive

• Managing Partner

  • Jan 2010 - Present

  C&S Automotive is specialised in servicing high end vehicles in Lusaka, Zambia. Whilst our core expertise is in the area of German makes and models, we also cater for any other type of vehicle. All spare parts are sourced directly from Germany. We work exclusively according to German MOT standards and manufacturer’s guidelines. C&S Automotive works on a bespoke basis with prior appointment and all work carried out is under supervision of one of our German master mechanics. Axel is overseeing all aspects of the company and commutes between Lusaka and London on a scheduled basis.



Tns Market Research

• United States
• Writing and Editing
• 1 - 100 Employee

• Managing Consultant

  • Nov 2001 - Jan 2010

  TNS Hospitality & Leisure is one of the leading market research agencies specialised in hospitality, tourism and leisure research. Key areas include service level auditing, customer satisfaction and commitment studies and U&A research to name but a few. Key tasks included:• Budget based key account management • Development of measurement and performance strategies for service delivery and customer satisfaction programmes • Performance presentations at board level• Involvement in key hospitality investment conferences • Brand performance evaluations



Scher International

• Research Associate

  • Oct 1999 - Oct 2001

  Scher International was an expert consultancy in the area of service evaluations, training and customer insight research. The position was a joint venture between Scher International, the UK Department of Trade & Industry and the department of hospitality, leisure and tourism of Oxford Brookes University, Oxford. Key responsibilities included:• Consultancy (situational analysis and report presentation)• Researching and managing industry service delivery benchmarking programmes• Research and measurement of customer satisfaction, loyalty and commitment• Business development of new sectors and potential target clients



Oxford Brookes University

• United Kingdom
• Higher Education
• 500 - 600 Employee

• Research Associate

  • 1999 - 2001



Four Seasons Hotels & Resorts

• Assistant F&B Manager

  • Oct 1996 - Jul 1998

  Leading five diamond resort as part of the Four Seasons portfolio. Key responsibilities included:• Management of restaurant teams• Customer relationship management • Supervision of daily operations across 5 outletsIn addition, I was enrolled in the fast-track GM programme Fours Seasons offers to employees. Leading five diamond resort as part of the Four Seasons portfolio. Key responsibilities included:• Management of restaurant teams• Customer relationship management • Supervision of daily operations across 5 outletsIn addition, I was enrolled in the fast-track GM programme Fours Seasons offers to employees.



Hotel Erbprinz Ettlingen

• Tournant

  • Jan 1993 - Aug 1994

  Hotel Erbprinz is one of the oldest five star hotels in Germany with a Michelin star rated restaurant. The F&B offering offers everything from casual dining, catering to fine dining as well as private cooking at high net worth individual's homes.Replacement chef for any station chef at any area of the kitchen. Hotel Erbprinz is one of the oldest five star hotels in Germany with a Michelin star rated restaurant. The F&B offering offers everything from casual dining, catering to fine dining as well as private cooking at high net worth individual's homes.Replacement chef for any station chef at any area of the kitchen.