Dr.Anant Deogaonkar
Assistant Professor at Shri Ramdeobaba College of Engineering and Management- Claim this Profile
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Bio
Credentials
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Lean Six Sigma White Belt Certified
Management and Strategy Institute
Experience
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Shri Ramdeobaba College of Engineering and Management
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India
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Education Administration Programs
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100 - 200 Employee
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Assistant Professor
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Jul 2015 - Present
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Gurukrupa Industries
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India
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Machinery Manufacturing
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Senior Manager Customer Support
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Dec 2013 - Present
Gurukrupa IndustriesCustomer Support Service Assurance
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Senior Manager – Customer Support
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Dec 2013 - Present
Major AccountabilitiesProject Management, Installation and Maintenance, WBS Mapping , Team ManagementManaging the entire customer support for successful service delivery.Responsible for overall project management, team management for Level 1, Level 2 Engineers and Team Leads.Responsible for managing various outsource activities and vendor management.Involved in day-to-day management of planning and analyzing requirements and recommending the purchase of equipment
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Senior Manager
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Dec 2013 - Jul 2015
Strategic Management , Team mentoring , Vendor management, Skill Enhancement, Business Development, Escalation Monitoring
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Senior Manager Customer Support
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Dec 2013 - Present
Service Delivery/Service Assurance Customer Service Vendor Management Team Training and Development GIS Database Management Service Delivery/Service Assurance Customer Service Vendor Management Team Training and Development GIS Database Management
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Vedant Infotech
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India
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IT Services and IT Consulting
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Senior Manager Customer Support
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Dec 2015 - Nov 2020
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Senior Lead
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Sep 2013 - Nov 2013
Customer Service and Operations Developed effective plans for successful implementation of the project; defined project scope, goals and deliverables and resource deployment for Fiber maintenance Actively involved initiating, planning, execution, tracking / monitoring, controlling and closing the Fault as scheduled for increased efficiency and cost reduction. Developed and managed project financials, budgets and project timelines; tracked project deliverables using appropriate tools and extended active support to field operations team. Evaluated project output and implemented processes for improving delivery. Delivered excellent customer service through situation analysis and timely resolution of escalating problems. Tata TeleservicesLTD Show less
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Tata Teleservices Ltd
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India
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Telecommunications
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1 - 100 Employee
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Telecom Service DeliverySenior Engineer
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Apr 2003 - Jul 2009
Telecom Installation & Repairs Engineer Networks Hughes Tele.com; Hughes Tele.com Telecom Customer Support Telecom Installation & Repairs Engineer Networks Hughes Tele.com; Hughes Tele.com Telecom Customer Support
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Apprentice Trainee –Customer Support
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Jan 2001 - Jan 2002
Responsible for field visit for successful installation of Wire line and wireless products. Responsible for Customer visits, complaint handling. Responsible for field visit for successful installation of Wire line and wireless products. Responsible for Customer visits, complaint handling.
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Education
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2016 - 2020
Parul University Zimbabwe Chapter
Doctor of Philosophy - PhD, Faculty of Management Studies -
2012 - 2014
IGNOU-Indira Gandhi National Open University
Master of Business Management, Human Resources Management and Services -
1996 - 2000
G.H Raisoni, College of Engineering, Nagpur University
Bachelor, Electronics &Power Engineering
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