Experience

Brmaja l برمجة

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• Investment Director - Private Equity & Capital Investment - IPO Committee Chairman

  • Jul 2021 - Present

  Executive Leadership and expertise in Investments- Serve as the senior investment executive and an expert in all aspects of Investment and Portfolio Management for the Fund, from deal-flow to execution.- Serve as a member of the Investment Committee and provide sound and fully supported recommendations and advice on the investment mandates.Fund Raising- Proven track record in raising funds.- Play a key role and be instrumental in providing leads to various appropriate investors (Developmental organization / SWF’s) to support fund raising efforts.- Develop and market the Fund’s mandate through various marketing efforts for a successful first & final closing of the fund.Project deal flow and Investment Management- Develop, evaluate and review deal-flow and project pipeline against investment strategy, risk budget and other investment criteria on an ongoing basis to ensure optimal and timely investment and performance.- Perform and deliver financial, commercial, risk, tax and legal due diligences on the projects and recommend appropriate course of action.- Assess and present performance of the Fund’s investment and measure against appropriate benchmarks.Compliance, governance and staff development- Ensure compliance of the Fund’s legal and compliance requirement with relevant authorities.- Implement investment and risk management policies in line with the Fund’s mandate.- Manage and develop team of investment management professionals.

• Strategic Planner & Products investment Director

  • Aug 2020 - Jul 2021

  •Develop and implement effective business intelligence processes strategies•Mentor junior staff and assist with training sessions•Work closely with software engineering team, UX / UI and digital team•Work with internal and external information technology (IT) partners to reach all company goals in a timely manner•Manage SLA metrics and negotiation between a customer and their service provider that define a quantitative target that must be achieved for the service provided•provide technical support to enterprise clients by researching intelligence and adapting to the client needs•Analyze KPI measurements and KSI in accordance with SLA to provide the management team with specific decisions to customize bank target segment•Give progress updates to company executives and clients, as well as conduct performance reviews of product and services launches•integrate corporate reporting by extracting data from a variety of sources•Partner with senior management to understand and deliver performance insights and key analytics solutions•Advocate for data-driven decisions, strong data governance, and other initiatives•Define specifications for both ad-hoc reporting and data quality projects•Lead, schedule, and troubleshoot technical implementations, from data definitions to models to end user reporting•Build, mentor, and guide business intelligence team to provide BI technical solutions as well as actionable information.



EDC Holding - Affiliate to Bank of America

• Las Vegas, Nevada Area

• Executive Director

  • Jan 2015 - Mar 2020

  • Define and prioritize key strategic objectives where Business Planning, in coordination with partners throughout the organization, will provide decision support thru high-quality business planning/forecasting, operations and analytics processes. • Lead and build a team of high performing business/marketing planning analysts to accomplish the goals and objectives of the Consumer internet businesses. • Develop KPIs to drive high-level oversight of business initiatives and company health and develop regular insights from the data to enable performance management and facilitate accountability. • Develop business plans for strategic initiatives and business lines, and partner directly with cross-functional teams to facilitate achievement of short and long-term goals. • Lead weekly/monthly cross-functional strategic business reviews aligning the organization toward strategic KPIs and objectives and tying top-line metrics to financial performance. • Partner with Marketing organization to optimize spend across all channels to achieve growth and engagement targets and support next generation of marketing portfolio management. • Lead high-level analysis for the organization in the area of traffic/audience forecasting, growth and engagement, and strategies and tactics to drive SEO growth. • Key areas of focus will include business line strategy, consumer audience acquisition and engagement, marketing channel(s) ROI and optimization, marketing mix considerations, SEO acquisition and optimization, customer ROI and value analyses, competitive research, and analysis.



Arab Investment Bank

• Egypt

• Branch Manager - Business Support

  • Jan 2014 - Dec 2014

  Sales & Customer Service •Communicate daily/weekly targets to all team members, ensuring the team is aware of additional actions that can be taken to achieve/influence sales •Maximize sales performance by utilizing reports available to make informed commercial decisions •Assist in the development of staffing activities and maintain the branch planner; ensuring that all areas of the branch are covered and meets service level standards •Keep up to date with product to provide suitable and informed advice to customers and colleagues •Manage the departmental services in terms of Budgeting, Quality Assurance, Audit reports and Planning, to ensure a professional, consistent and integrated set of processes and procedures are established to support the professional operation •Participate in the formulation and implementation of the Change Delivery Department strategy to ensure the alignment with company's strategy •Ensure the branch operational administrations are completed on time and to bank guidelines People Management •Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures •Assist in the recruitment of staff, ensuring they standard image and branch requirements •Support the induction process, ensuring completion is to guidelines Assist in the coaching and development of the team to their full potential Cost Control and P&L •Manage the MIS reports, to ensure accurate updates and alignment with the other CDM divisions to effectively meet the requirements of Consumer Banking & OPS departments •Assist in controlling branch costs and decreasing costs •Understand the P&L report and take appropriate action to reduce costs •Ensure the highest possible selling price is achieved by minimizing markdowns, through the



CIB Egypt

• Banking
• 700 & Above Employee

• Business Support, Payroll / Loans Manager

  • Aug 2013 - Jan 2014

  •Review and bring continuous improvement to the Strategic and Financial Budgeting and Sales process for the bank •Promote discussions between stakeholders at the time of planning process and continue to improve process and tracking through strategic initiatives•Contribute and work closely with other departments to ensure Quarterly and Yearly Sales Plan •Work closely Internal and External department members to ensure Service an Quality, KPI's and Key Service Indicator•Follow up with all Stakeholders to reduce the number of Customer complains & enhancement the customer experience•Follow up the action points taken by each area to ensure the service quality and not repeated the same complain•Work with highly empowered teams in these projects and ensure timely completion of the objective covering all aspects of the project (end to end implementation)•work with the Management team of Group COO on agenda for COO area as well as communication of the important projects and information across the team•Review main reports concern Customer Care Unit, Operational Excellence, Internal Control Unit , Call Center Performance & other COO reports•Work with departments within COO area and outside to review and modify existing policies & procedures and ensure proper communication to the staff.

• Sales & Service Head / Deputy Branch Head

  • Oct 2006 - Aug 2013

  •Prepare the necessary data needed for measuring business performance and plan for Enhancement•Achieved sales target with sales & service team and prepare the monthly business plan•Implement "Anti-Money Laundering Law" and "Know Your Customer" concepts•Put an annual and semi annual plan to achieve the sales target and potential products•Solve customer problems immediately•Attract new customer to increase CIB market share•Achieve the pre-set targets and distribute business plan among customers sales •Coordinate with the heads of other departments in matter of mutual business Related interest•Efficiency to achieve the objectives set for the department especially being the branch sales Force leader•Authorize the outcome – output of the preparer and checker levels according to the bank's SOPs and manuals•Authorize all the transactions, funds orders and remittances and accounts opening.



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Service

  • Aug 2004 - Oct 2006

  •Responsible for the process of money transfer inside and outside •Performing customers complains analysis, investment and financial solve problems •Demonstrating strong leadership and financial service skills •Review the balance sheet daily and ensure CBE instructions •Professional dealing with the serious problems concern transfer security measures •Review and scan customer's accounts and apply Anti Money Laundry processes •Respond to incoming telephone inquiry in a professional & timely manner •Fully understand of smart objectives to achieve them effectively and efficiently •Respond to customer’s complaints and following upon pending issues •Implement CBE instructions during internal system to ensure service and quality.



Raya Holding for Financial Investments

• Egypt
• Investment Management
• 700 & Above Employee

• Customer Service Representative

  • Oct 2003 - Sep 2004

  •Handling the customer's problems through Showroom •Responsible for all the phones received and delivered in branch •Ensure sales Plan to achieve the demanded target •Responsible for all the transferred phones between the branch and the maintenance •Customer Service with the strategies of customer satisfaction •Set up of branch management structures and development of budgets and strategic decisions •Create sales reports and solve all the missing gaps to reach the target •Arrange monthly business plan and motivate the staff to achieve it •Received daily reports about the customer's complain and send to the specific staff to work on it.



National Bank of Oman

• Oman
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jul 2001 - May 2003

  •Support customer's inquiries in different products •Handling Customers Complaints through call center •Update Customers Profile and attract the potentials customers to new products •Activation Credit Cards Requests •Activate the Internet banking services and other alternate channels •Responsible for delivering all Remittances internal and External •Responsible for the Cash Dispute Cases on ATMs •Follow up complaints and open issues with branches heads and insure the process of solving •Work with other departments to reach the top performance in sales and services •Achieve sales plan and concentrate on attracting new customer •Apply policies and procedures to reach service and quality