Dr.Aditi Singhal
Senior Manager at MedRev Pharmacy- Claim this Profile
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English -
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Hindi -
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Indian Sign Language -
Topline Score
Bio
Credentials
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NABH POI
Quality Council of India(QCI)Sep, 2018- Nov, 2024 -
Green Belt Six Sigma
KPMG
Experience
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MedRev Pharmacy
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India
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Hospitals and Health Care
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1 - 100 Employee
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Senior Manager
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Apr 2023 - Present
I am currently managing the daily hospital pharmacy operations of Delhi NCR including Bulandshahr & Meerut. I am also responsible for managing the operations of hospitals in Bihar & Gorakhpur territory. I have a team of approx. 30 awesome members who help me run operations smoothly. I am involved in manpower management, daily schedule & reporting, sales operations, conducting monthly business reviews, client feedback & satisfaction, team building activities including training & development of… Show more I am currently managing the daily hospital pharmacy operations of Delhi NCR including Bulandshahr & Meerut. I am also responsible for managing the operations of hospitals in Bihar & Gorakhpur territory. I have a team of approx. 30 awesome members who help me run operations smoothly. I am involved in manpower management, daily schedule & reporting, sales operations, conducting monthly business reviews, client feedback & satisfaction, team building activities including training & development of team, develop high potential staff by mentoring them, conflict resolution, escalation handling, inventory management, leave & attendance management, grievance redressal, OPD, IPD conversion, patient follow ups, maintenance of pharmacy records as per NABH standards, expiry & dump stock removal from all units, removal of expired & near expired items, frequent audits at all units with the help of my audit team, interdepartmental coordination, coordination with management etc Show less I am currently managing the daily hospital pharmacy operations of Delhi NCR including Bulandshahr & Meerut. I am also responsible for managing the operations of hospitals in Bihar & Gorakhpur territory. I have a team of approx. 30 awesome members who help me run operations smoothly. I am involved in manpower management, daily schedule & reporting, sales operations, conducting monthly business reviews, client feedback & satisfaction, team building activities including training & development of… Show more I am currently managing the daily hospital pharmacy operations of Delhi NCR including Bulandshahr & Meerut. I am also responsible for managing the operations of hospitals in Bihar & Gorakhpur territory. I have a team of approx. 30 awesome members who help me run operations smoothly. I am involved in manpower management, daily schedule & reporting, sales operations, conducting monthly business reviews, client feedback & satisfaction, team building activities including training & development of team, develop high potential staff by mentoring them, conflict resolution, escalation handling, inventory management, leave & attendance management, grievance redressal, OPD, IPD conversion, patient follow ups, maintenance of pharmacy records as per NABH standards, expiry & dump stock removal from all units, removal of expired & near expired items, frequent audits at all units with the help of my audit team, interdepartmental coordination, coordination with management etc Show less
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Corpus Cure
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India
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Wellness and Fitness Services
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Managing Partner
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Mar 2019 - Present
I was taking care of end to end clinical and international operations, new business development, daily operations, price negotiations, coordination with different hospital partners pan India, customer experience, customer complaint handling, coordination with interpreters/ translators, appointment scheduling, post op follow up, recreational activities for the patients/ family members, coordinating with Visa office, coordinating with travel agencies, lead, coach & mentor team to deliver high… Show more I was taking care of end to end clinical and international operations, new business development, daily operations, price negotiations, coordination with different hospital partners pan India, customer experience, customer complaint handling, coordination with interpreters/ translators, appointment scheduling, post op follow up, recreational activities for the patients/ family members, coordinating with Visa office, coordinating with travel agencies, lead, coach & mentor team to deliver high performance, develop strong relationships with patients, doctors and other health professionals to achieve business excellence. Show less I was taking care of end to end clinical and international operations, new business development, daily operations, price negotiations, coordination with different hospital partners pan India, customer experience, customer complaint handling, coordination with interpreters/ translators, appointment scheduling, post op follow up, recreational activities for the patients/ family members, coordinating with Visa office, coordinating with travel agencies, lead, coach & mentor team to deliver high… Show more I was taking care of end to end clinical and international operations, new business development, daily operations, price negotiations, coordination with different hospital partners pan India, customer experience, customer complaint handling, coordination with interpreters/ translators, appointment scheduling, post op follow up, recreational activities for the patients/ family members, coordinating with Visa office, coordinating with travel agencies, lead, coach & mentor team to deliver high performance, develop strong relationships with patients, doctors and other health professionals to achieve business excellence. Show less
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Medicover Fertility
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India
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Wellness and Fitness Services
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100 - 200 Employee
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Assistant Manager
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Sep 2018 - Feb 2019
I was the Assistant Manager(operations) where I was handling a team of abut 15 people.I was responsible for managing patient experience, daily operations, monthly submission of compliances, auditing of patient files, national & international marketing, business development, meeting sales targets, soft skill training of staff, interviewing employees, customer complaint handling, overseeing standard processes and leading diverse staff to maximise efficiency and overall business performance… Show more I was the Assistant Manager(operations) where I was handling a team of abut 15 people.I was responsible for managing patient experience, daily operations, monthly submission of compliances, auditing of patient files, national & international marketing, business development, meeting sales targets, soft skill training of staff, interviewing employees, customer complaint handling, overseeing standard processes and leading diverse staff to maximise efficiency and overall business performance, building strong relationships with internal and external stakeholders, oversee all day-to-day operations of the pharmacy, including customer interactions and problem resolution, develop strong relationships with customers, GP’s and other health professionals, lead, coach & mentor team to deliver high performance Show less I was the Assistant Manager(operations) where I was handling a team of abut 15 people.I was responsible for managing patient experience, daily operations, monthly submission of compliances, auditing of patient files, national & international marketing, business development, meeting sales targets, soft skill training of staff, interviewing employees, customer complaint handling, overseeing standard processes and leading diverse staff to maximise efficiency and overall business performance… Show more I was the Assistant Manager(operations) where I was handling a team of abut 15 people.I was responsible for managing patient experience, daily operations, monthly submission of compliances, auditing of patient files, national & international marketing, business development, meeting sales targets, soft skill training of staff, interviewing employees, customer complaint handling, overseeing standard processes and leading diverse staff to maximise efficiency and overall business performance, building strong relationships with internal and external stakeholders, oversee all day-to-day operations of the pharmacy, including customer interactions and problem resolution, develop strong relationships with customers, GP’s and other health professionals, lead, coach & mentor team to deliver high performance Show less
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Max Healthcare
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India
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Hospitals and Health Care
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700 & Above Employee
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Program Manager
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Jul 2017 - Sep 2018
I was the programme manager for Radiology in Max Hospital, Saket, New Delhi. Here I was responsible for end to end patient experience(both OPD & IPD), day to day operations, billing of patients, generating and maintaining daily reports, patient counselling, complaint handling, assisting in staff training, auditing patient files & consent forms, maintaining patient feedback and suggest Corrective & Preventive actions to the HOD, develop new methods to improve operational efficiency, to ensure… Show more I was the programme manager for Radiology in Max Hospital, Saket, New Delhi. Here I was responsible for end to end patient experience(both OPD & IPD), day to day operations, billing of patients, generating and maintaining daily reports, patient counselling, complaint handling, assisting in staff training, auditing patient files & consent forms, maintaining patient feedback and suggest Corrective & Preventive actions to the HOD, develop new methods to improve operational efficiency, to ensure compliances are being followed, assist with preparation for NABH audits, inter and intra departmental coordination etc. I was successfully able to reduce the TAT for patient wait times substantially. Show less I was the programme manager for Radiology in Max Hospital, Saket, New Delhi. Here I was responsible for end to end patient experience(both OPD & IPD), day to day operations, billing of patients, generating and maintaining daily reports, patient counselling, complaint handling, assisting in staff training, auditing patient files & consent forms, maintaining patient feedback and suggest Corrective & Preventive actions to the HOD, develop new methods to improve operational efficiency, to ensure… Show more I was the programme manager for Radiology in Max Hospital, Saket, New Delhi. Here I was responsible for end to end patient experience(both OPD & IPD), day to day operations, billing of patients, generating and maintaining daily reports, patient counselling, complaint handling, assisting in staff training, auditing patient files & consent forms, maintaining patient feedback and suggest Corrective & Preventive actions to the HOD, develop new methods to improve operational efficiency, to ensure compliances are being followed, assist with preparation for NABH audits, inter and intra departmental coordination etc. I was successfully able to reduce the TAT for patient wait times substantially. Show less
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The Earth Saviours Foundation
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Gurugram, Haryana, India
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Social Worker
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Jan 2017 - Jul 2017
This NGO is a rescue centre and a shelter for the mentally challenged, physically handicapped and abandoned citizens. I worked as an in-house dentist, assisted with daily operations, government liasoning, new business development, organising health camps, administration, assisting with creation of new initiatives etc This NGO is a rescue centre and a shelter for the mentally challenged, physically handicapped and abandoned citizens. I worked as an in-house dentist, assisted with daily operations, government liasoning, new business development, organising health camps, administration, assisting with creation of new initiatives etc
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FIS Global Business Solutions India Private Limited
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India
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700 & Above Employee
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Customer Service Representative
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Sep 2012 - Jun 2014
I was responsible for handling outbound calls for American Express Prepaid cards for customers based the United States of America. I was responsible for handling high level escalations, query resolution, process training of new employees, achieving monthly team targets etc I was responsible for handling outbound calls for American Express Prepaid cards for customers based the United States of America. I was responsible for handling high level escalations, query resolution, process training of new employees, achieving monthly team targets etc
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Education
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2014 - 2016
Manipal University
Master’s Degree, Health/Health Care Administration/Management -
2007 - 2012
Santosh University
Bachelor’s Degree, Dentistry -
2003 - 2007
Birla Vidya Niketan
High School
Community
