Domenica Pusic
Patient Account Representative at Cary Cardiology- Claim this Profile
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Bio
Credentials
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Basic Life Support for Healthcare Providers (BLS)
National CPR FoundationMar, 2021- Oct, 2024
Experience
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Cary Cardiology
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Account Representative
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Jul 2022 - Present
• Utilize EPIC healthcare software to check in and out patients, locate patient health records, verify and update patient demographics and insurance, schedule appointments, collect copayments, complete work queues, and send in-basket messages to the proper department contacts• Input and update guarantor and insurance information, ensure patients have active policies, and review Real Time Eligibilities for verification.• Review documents and consent forms regarding practice information, HIPAA, and financial agreement information
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Frankel Staffing Partners
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Medical Office Receptionist at Cary Cardiology
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Mar 2022 - Jul 2022
• Cross-trained between operating the Call Center and Patient Account Representative responsibilities• Utilize EPIC Systems healthcare software to locate patient records, check in and schedule patients for appointments, input insurance, collect copayments, and relay messages to relevant Cary Cardiology departments• Demonstrate strong customer service and answer various patient questions in high-volume private practice • Cross-trained between operating the Call Center and Patient Account Representative responsibilities• Utilize EPIC Systems healthcare software to locate patient records, check in and schedule patients for appointments, input insurance, collect copayments, and relay messages to relevant Cary Cardiology departments• Demonstrate strong customer service and answer various patient questions in high-volume private practice
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Comfort Suites Regency Park
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United States
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Hospitality
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Front Desk Associate
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Dec 2021 - May 2022
• Welcome guests to the establishment and represent the hotel team in a positive, friendly manner• Direct guests and assist with check-in, check-out, and in-house needs and inquiries• Respond to telephone calls to provide information, create reservations, and advocate for the hotel for potential guests• Notify front desk, management, and housekeeping of upcoming arrivals, issues from previous shifts, and other irregularities• Comply with hotel regulations, document maintenance issues, and maintain safety and cleanliness of reception areas• Competent in day, evening, and night audit shift material
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Drexel Psychological Services Center
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United States
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Medical Practices
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1 - 100 Employee
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Patient Navigator/Desk Volunteer
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Sep 2021 - Dec 2021
• Designated team member to facilitate initial communication with clients to help complete necessary paperwork via Zoom to prepare for intake and subsequent session • Assist at the remote front desk by responding to voicemails and phone calls to address questions, concerns, or barriers clients may have toward services and complete preliminary phone screenings with potential clients• Engaged in logistical tasks on Microsoft Excel, Titanium Schedule, Qualtrics, and OQ-Analyst • Designated team member to facilitate initial communication with clients to help complete necessary paperwork via Zoom to prepare for intake and subsequent session • Assist at the remote front desk by responding to voicemails and phone calls to address questions, concerns, or barriers clients may have toward services and complete preliminary phone screenings with potential clients• Engaged in logistical tasks on Microsoft Excel, Titanium Schedule, Qualtrics, and OQ-Analyst
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Belmont Behavioral Health System
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United States
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Mental Health Care
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100 - 200 Employee
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Behavioral Health Associate
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Apr 2021 - Nov 2021
• Responsible for interacting with various populations and ensuring the well-being of persons receiving services (PRS) in a positive, empathetic, and professional manner under the direction of Nursing Management, assigned throughout the hospital based on facility and patient needs• Observe and communicate with nursing staff on present PRS/unit behaviors and encourage patients to participate in activities related to their individualized treatment• Maintain a safe and comfortable environment for both PRS and staff, and conduct 15-minute interval safety checks corresponding with supervision guidelines• Document appropriate clinical information for patient medical records, including obtaining and recording vital signs, and follow-up paperwork for incidents and other events that take place on patient units
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Drexel University
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United States
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Higher Education
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700 & Above Employee
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President, National Alliance on Mental Illness on Campus DU
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Feb 2020 - Jun 2021
• Re-instated the Drexel chapter of NAMI after hiatus and developed new outline for organization with five recruited executive board members• Facilitate executive board, general meetings, and events on how to support, advocate, and educate members on various mental health topics• Collaborate with the NAMI Philadelphia chapter and partner with other Drexel organizations to raise awareness on mental health issues
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Vice President of Scheduling and Communications, Peer Counseling Helpline
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Dec 2019 - Jun 2021
• Create and modify counseling master schedule, staff contact list, and Drexel/Philadelphia resources on Microsoft Excel each academic quarter• Communicate with 35 incoming, current, and returning helpline volunteers on helpline updates and resolve scheduling conflicts between members• Support fellow counselors and board members to prevent risk of burnout• Serve as primary and secondary helpline counselor: utilize active listening, reflection of content, and empathy to support students, refer callers to additional resources
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The Michaels Companies, Inc.
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United States
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Real Estate
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Seasonal Team Member
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Nov 2020 - Dec 2020
• Assist customers with locating items, brainstorm what products coincide with their next project, and ensure COVID-19 safety guidelines inside the store• Perform efficient purchase, return, and exchange procedures while promoting the Michaels rewards program and benefits to customers• Restock and organize merchandise and collaborate on delivering timely online pickup orders • Assist customers with locating items, brainstorm what products coincide with their next project, and ensure COVID-19 safety guidelines inside the store• Perform efficient purchase, return, and exchange procedures while promoting the Michaels rewards program and benefits to customers• Restock and organize merchandise and collaborate on delivering timely online pickup orders
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Education
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2018 - 2021
Drexel University's College of Nursing and Health Professions
B.S. in Behavioral Health Counseling, Minors in Psychology and Somatics
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