Training / Support Specialist

• Mar 2018 - Present

Provide Training & Support for rollout of Cisco VOIP telephone system for ShopRite sites in NJ. Focus on the 7800 & 8800 Series phone units. Provide Training & Support for rollout of Cisco VOIP telephone system for ShopRite sites in NJ. Focus on the 7800 & 8800 Series phone units.

Owner

• May 2010 - Present

Senior Training And Development Specialist / System Migration

• Aug 2017 - Nov 2017

Reporting to the Deployment Manager, execute software and hardware updates using scripted imaging migration and SCCM protocols. Specific focus on smooth workstation migration from Windows 7 to Windows 10 for over 300 machines. Provided all necessary hardware and software configuration on site and follow up with need-specific training. Reporting to the Deployment Manager, execute software and hardware updates using scripted imaging migration and SCCM protocols. Specific focus on smooth workstation migration from Windows 7 to Windows 10 for over 300 machines. Provided all necessary hardware and software configuration on site and follow up with need-specific training.

Training / Support Specialist

• Mar 2015 - Nov 2015

Chosen as one of over 100 Training Specialists throughout the East Coast to deliver targeted module presentations of ERP software to 206 of BJ’s Wholesale Club Sites. Provided training to General, Department and Regional Managers in the NY/NJ Metro Area. Motivated employees to embrace new software, resulting in reduced waste and 15% increase in profitability . Chosen as one of over 100 Training Specialists throughout the East Coast to deliver targeted module presentations of ERP software to 206 of BJ’s Wholesale Club Sites. Provided training to General, Department and Regional Managers in the NY/NJ Metro Area. Motivated employees to embrace new software, resulting in reduced waste and 15% increase in profitability .

Network Manager / General IT Support

• May 2009 - Dec 2014

Co-ordinated with the Managing Partner - designed and delivered company-wide training in proprietary and non-proprietary software, ensuring the organization could work at optimum capability. Maintained IT infrastructure and introduced Symantec security, reducing outages to a minimum. Charged with equipment purchases relating to servers, desktops and wireless devices due to expertise and negotiation skills; secured savings of 20%. Co-ordinated with the Managing Partner - designed and delivered company-wide training in proprietary and non-proprietary software, ensuring the organization could work at optimum capability. Maintained IT infrastructure and introduced Symantec security, reducing outages to a minimum. Charged with equipment purchases relating to servers, desktops and wireless devices due to expertise and negotiation skills; secured savings of 20%.

IT Coordinator / Network Administration

• Mar 1997 - Oct 2013

Performed all tasks relating to firm’s IT and network administration, all end-user support and training for productivity packages, including MS Word, Excel, PowerPoint, Outlook, QuickBooks and Adobe Acrobat. Analyzed, implemented and maintained all hardware acquisitions. Provided support to all personnel in maintaining connectivity for wireless and desktop equipment. Monitored network’s security systems, backed up network information and configurations. Deployed and maintained Microsoft Exchange Server for company’s personnel. In charge of managing yearly IT budget and allocation of resources. Show less

Director, IT Support

• Mar 1997 - Oct 2013

Managed day-to-day computer operations for principals, brokers and licensed real estate agents. Trained all new-hires and introduced and provided personalized software instruction. Coordinated management of the Agency’s website, acting as intermediary between web designers and firm’s key personnel. Maintained security for all desktop and wireless equipment. In charge of all new computer acquisitions and acted as consultant, advising the Agency on long term needs and goals for IT infrastructure. Show less

IT Support Specialist / Database Consultant

• Feb 1996 - Feb 1997

Increased sales, revenues and overall profitability significantly by training key personnel in productivity packages. Digitized the companies’ quarterly catalog, which revitalized their main offering and ensured their continuity. Streamlined payroll via cross training staff in software utilization. Increased sales, revenues and overall profitability significantly by training key personnel in productivity packages. Digitized the companies’ quarterly catalog, which revitalized their main offering and ensured their continuity. Streamlined payroll via cross training staff in software utilization.

Computer Trainer / Training Supervisor

• Jun 1992 - Dec 1995

As a Microsoft Certified Trainer (MCT), taught senior level executives from top U.S. companies to utilize productivity packages in order to drive their specific businesses. Later taught new trainers and developed techniques and models to inspire and initiate more comprehensive classroom initiatives. As a Microsoft Certified Trainer (MCT), taught senior level executives from top U.S. companies to utilize productivity packages in order to drive their specific businesses. Later taught new trainers and developed techniques and models to inspire and initiate more comprehensive classroom initiatives.

Computer Trainer / Training Supervisor

• May 1988 - Mar 1992

Served as a corporate trainer, teaching numerous computer software packages to mid and senior level executives. Authored training manuals – Introduction to Borland Dbase IV, Introduction to Lotus AmiPro II. Served as a corporate trainer, teaching numerous computer software packages to mid and senior level executives. Authored training manuals – Introduction to Borland Dbase IV, Introduction to Lotus AmiPro II.

Associate Broker

• Nov 1986 - Feb 1988

Acted as broker for client accounts, held Series 6, 63, 64 and 7 Certification. Acted as broker for client accounts, held Series 6, 63, 64 and 7 Certification.