Senior Quality Engineer

• Oct 2022 - Present

Quality Engineer

• Jul 2021 - Oct 2022

Software Quality Assurance Test Engineer

• Feb 2020 - Jul 2021

Quality Manager

• Jan 2019 - Dec 2019

As the Quality Manager at Intercept IP, I had a wide and varied range of responsibilities and duties. I line-managed the Testers in the Telematics side of the business, supporting individual growth and development and supporting the team with test process refinement and automation efforts. Additionally, I took full personal responsibility leading Testing on the Digital Services side of the business. In this role, I supported the development team to produce high-quality software that met the needs of our varied clients. My contributions to the Digital Services testing reached across the full stack for multiple projects. I worked closely with customers daily to triage and confirm issues and communicate our progress in addressing them. I often ran customer meetings, recording notes and actions and following up. I supported the developers with deep technical analysis, analysing logs and managing dev/test environments and configuration using Kubernetes, Helm, Rancher and GitLab. I even fixed a handful of customer issues myself. I also contributed to the system documentation for one significant project. Show less

Senior Quality Analyst

• Jan 2018 - Dec 2018

Senior Software Test Engineer

• Jul 2012 - Dec 2017

Testing major features for Citrix Flagship product For the last 5 years I have led the test effort on major new features for Citrix flagship product XenApp/XenDesktop. I built prioritised test suites that are still being used today. Headline features I have worked on include: Support for Amazon Web Services (AWS); AppDisks; Nutanix Plugin and XenApp Essentials Test Management Office - document review and test process development I held a technical role as part of the Test Management Office for over 4 years, working closely with the Test Architect and Process lead. I reviewed and approved test documentation and test cases, providing constructive feedback. I defined test environments and updating the test document templates to reduce duplication, contributing to the improvement of the overall test process. Managing complex test environments I build simulated production environments using graded levels of complexity. By identifying the relevant scaling factors for each major feature, I focus on what is important. For example, while testing Machine Creation Services (MCS) I built a range of different virtual machine hosting platforms. I used high and low versions of XenServer, VMware and Microsoft HyperV. Customers and Community I built the UK Customer Empathy Programme, now called Voice of the customer. I organised 8 customer events, connecting Customers directly to Engineers. I was recognised for this work with a “Making it happen” award. I have presented 4 times at the user-led UK Citrix User Group. I spoke about Customer Empathy, AppDisks, MCS Full Clone and XenApp Essentials. I supported one Customer to give a talk on his involvement in the Customer Empathy Programme. Show less

Student

• Sep 2008 - Aug 2012

I graduated Sheffield Hallam University with a First Class in BSc Forensic and Security Technology

Student Ambassador

• Jul 2011 - May 2012

Casual student staff at Hallam University - Helping at open days, etc

IT Workshop Technician

• Apr 2007 - Aug 2008

Repairing and Preparing Point of Sale Equipment supporting a leading sports retailer to maintain existing, and open new shops across the UK. Repairing and Preparing Point of Sale Equipment supporting a leading sports retailer to maintain existing, and open new shops across the UK.