Experience

Venipak

• Lithuania
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Support Manager

  • Mar 2022 - Present

  As a Support Manager, I have been responsible for ensuring smooth operation and maintenance of the parcel network. I achieved a 99% uptime rate by proactively monitoring and resolving incidents, analyzing data and providing reports, implementing solutions to prevent disruptions, managing inventory and collaborating with cross-functional teams to complete international projects. My efforts resulted in reduced incident recurrence rate, support ticket volume, stockouts and increased operational efficiency, productivity, and customer satisfaction. Show less



Intrum Global Business Services

• Vilniaus, Lithuania

• Operations Specialist

  • Mar 2020 - Feb 2022

  As a Operations Specialist, I handle service requests related to invoicing, bank reconciliation, and accounting system issues. My daily tasks include administrative tasks, analyzing and controlling data, identifying potential system improvements, onboarding new clients/users, communicating with customers in written English, and collaborating with stakeholders, UAT, and external parties. As a Operations Specialist, I handle service requests related to invoicing, bank reconciliation, and accounting system issues. My daily tasks include administrative tasks, analyzing and controlling data, identifying potential system improvements, onboarding new clients/users, communicating with customers in written English, and collaborating with stakeholders, UAT, and external parties.



Revel Systems

• United States
• Software Development
• 300 - 400 Employee

• Billing Analyst

  • Dec 2018 - Mar 2020

  Ensuring that all customers phone calls, open invoices, address, payments or any billing-related issues are answered in a timely manner. My usual day consists of : • Handling a high volume of billing requests from customers and internal parties via email, phone, and web. Mainly account reconciliation, payment processing, debt collection, reviewal of billing/contract errors. • Working closely with other Revel group units to identify and resolve billing issues at any stage. As well providing continuous process improvements. Show less



Runway BPO

• Vilnius, Vilniaus, Lithuania

• Senior Customer Service Representative

  • Aug 2017 - Nov 2018



Transcom Worldwide Vilnius

• Vilniaus, Lithuania

• Customer Service Representative

  • Dec 2016 - Jul 2017