Experience

Us&Co Flexible Workspaces

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2022 - Present



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Team Member

  • Jun 2021 - Feb 2022

  Responsibilities included: • Call handling responsibilities alongside utilising the computer booking system. • Providing excellent customer service while serving drinks and food. • Using time and task management skills in a stressful environment with other team members to ensure customer happiness and sales targets while abiding relevant licensing regulations. • Discreetly influencing customers to try out and buy various products without raising pressure or annoyance. • Excellent cash-handling skills with the constant use of POS systems. • Following COVID-19 guidelines and ensuring the safety of staff and customers by keeping the space sanitized; gently reminding visitors of current regulations and house rules. • Maintaining good relations and interacting broadly with a range of levels within the company, from General Managers to trainees. • Worked with trainees to improve and develop their skills, alongside training them for the role as a long-time employee with more experience in the field. Show less



Shannon Pubs Ltd

• Hospitality
• 1 - 100 Employee

• Bar Staff

  • Oct 2018 - Jun 2021

  Responsibilities included: • Acquiring and perfecting basic customer service and upselling skills. • Learned to defuse and mediate rising problems and issues efficiently with customers and/or equipment alike. • Utilising stock management to better keep on top of the current inventory of the workplace. • Cleaning regularly in order to keep the workplace in a presentable state. • Accepting and organizing bookings and reservations through the phone and/or emails. • Gaining invaluable front of house and hospitality experience, transferable to many industries. Show less