Experience

teachITnow

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• President

  • Oct 2007 - Present

  My mission is simple - Make you better at what you do, FAST! Here on LinkedIn, I like to spend my time cultivating relationships. There are a lot of people looking for help and I am glad to hop on that train. And, Oh! the things I've learned in return! Perhaps the most important is that since your reputation will outlive you, make it a good one. I get better by thinking in the NOW. Here are some of the ways my clients keep me young: They need to gain control over their web… Show more My mission is simple - Make you better at what you do, FAST! Here on LinkedIn, I like to spend my time cultivating relationships. There are a lot of people looking for help and I am glad to hop on that train. And, Oh! the things I've learned in return! Perhaps the most important is that since your reputation will outlive you, make it a good one. I get better by thinking in the NOW. Here are some of the ways my clients keep me young: They need to gain control over their web and social media performance. The processes of their business have aged out and are now holding them back. They can't make the decisions vital to their success because of missing data, in real time. The workforce and customers are losing faith in their company because of miscommunications. Quality and safety are suffering, creating an atmosphere of doom. Let's talk, I'm usually online late into the night. My Chat button is on the website www.teachitnow.net, Show less My mission is simple - Make you better at what you do, FAST! Here on LinkedIn, I like to spend my time cultivating relationships. There are a lot of people looking for help and I am glad to hop on that train. And, Oh! the things I've learned in return! Perhaps the most important is that since your reputation will outlive you, make it a good one. I get better by thinking in the NOW. Here are some of the ways my clients keep me young: They need to gain control over their web… Show more My mission is simple - Make you better at what you do, FAST! Here on LinkedIn, I like to spend my time cultivating relationships. There are a lot of people looking for help and I am glad to hop on that train. And, Oh! the things I've learned in return! Perhaps the most important is that since your reputation will outlive you, make it a good one. I get better by thinking in the NOW. Here are some of the ways my clients keep me young: They need to gain control over their web and social media performance. The processes of their business have aged out and are now holding them back. They can't make the decisions vital to their success because of missing data, in real time. The workforce and customers are losing faith in their company because of miscommunications. Quality and safety are suffering, creating an atmosphere of doom. Let's talk, I'm usually online late into the night. My Chat button is on the website www.teachitnow.net, Show less



ByVerTek

• United States
• Construction
• 1 - 100 Employee

• Consultant

  • Feb 2019 - Present

  It started with an upgrade to the website. Then, it progressed to documenting safety training, QC training, OSHA requirements, and business operations. As a documentation guy, the devil is in the details. But procedures are worthless unless the team sees a benefit. So, sales is a big part of being a advocate for Lean and agile project management. It started with an upgrade to the website. Then, it progressed to documenting safety training, QC training, OSHA requirements, and business operations. As a documentation guy, the devil is in the details. But procedures are worthless unless the team sees a benefit. So, sales is a big part of being a advocate for Lean and agile project management.



opXL, LLC.

• Boynton Beach, FL

• Systems, Documentation, Marketing Consultant and Instructional Designer

  • Jan 2013 - Feb 2019

  Traditional and Next-Gen Cable TV Technology, Workforce Automation, Team Building, Instructional Design, Training, Change Management, Business Process Improvement, Operations Improvement, Lean, Salesforce.com, CRM, Data Analytics, Financial Analysis, Project Management, and much more. The team at opXL improves your chances for success with experienced veterans of the world of the distributed workforce. Traditional and Next-Gen Cable TV Technology, Workforce Automation, Team Building, Instructional Design, Training, Change Management, Business Process Improvement, Operations Improvement, Lean, Salesforce.com, CRM, Data Analytics, Financial Analysis, Project Management, and much more. The team at opXL improves your chances for success with experienced veterans of the world of the distributed workforce.



PC Professor

• United States
• Higher Education
• 1 - 100 Employee

• Instructor

  • Jan 2008 - Sep 2009

  Designed and taught classes in Microsoft Office applications, Adobe Creative Suite, Web Development, and specialty courses such as Business Writing Skills. Designed and taught classes in Microsoft Office applications, Adobe Creative Suite, Web Development, and specialty courses such as Business Writing Skills.



Authentium

• United States
• Computer and Network Security
• 1 - 100 Employee

• Sr. Technical Trainer

  • Aug 2006 - Oct 2007

  - Developed and delivered world-class product and process training - Developed and delivered internal soft-skills training - Transferred knowledge from the experts to the support teams and sales - Improved the effectiveness of training - Integrated software documentation into the development process - Updated product manuals and guides - Developed a systematic approach to writing knowledgebase articles - Diverted calls from tech support - Accelerated the learning curve… Show more - Developed and delivered world-class product and process training - Developed and delivered internal soft-skills training - Transferred knowledge from the experts to the support teams and sales - Improved the effectiveness of training - Integrated software documentation into the development process - Updated product manuals and guides - Developed a systematic approach to writing knowledgebase articles - Diverted calls from tech support - Accelerated the learning curve of sales and support agents - Integrated the business goals into the courses and lessons Show less - Developed and delivered world-class product and process training - Developed and delivered internal soft-skills training - Transferred knowledge from the experts to the support teams and sales - Improved the effectiveness of training - Integrated software documentation into the development process - Updated product manuals and guides - Developed a systematic approach to writing knowledgebase articles - Diverted calls from tech support - Accelerated the learning curve… Show more - Developed and delivered world-class product and process training - Developed and delivered internal soft-skills training - Transferred knowledge from the experts to the support teams and sales - Improved the effectiveness of training - Integrated software documentation into the development process - Updated product manuals and guides - Developed a systematic approach to writing knowledgebase articles - Diverted calls from tech support - Accelerated the learning curve of sales and support agents - Integrated the business goals into the courses and lessons Show less



Dark Fiber Solutions

• Co-Founder

  • Feb 2000 - Sep 2001

  Wrote and executed the business plan in partnership with Mike Thaw of Radiant Communications. We cut a deal with Galaxy Cable in Nebraska to operate their fiber if we could win the SNDLC (Nebraska Schools Learning Consortium). We won it and lit over 1000 miles across the state and connected over 71 locations over a 4Gbps backbone. It was all about proving to the MSOs (cable operators) that they could be making hi-profit revenue with their dark fiber. Wrote and executed the business plan in partnership with Mike Thaw of Radiant Communications. We cut a deal with Galaxy Cable in Nebraska to operate their fiber if we could win the SNDLC (Nebraska Schools Learning Consortium). We won it and lit over 1000 miles across the state and connected over 71 locations over a 4Gbps backbone. It was all about proving to the MSOs (cable operators) that they could be making hi-profit revenue with their dark fiber.



AT&T Broadband / TCI

• Greater Chicago Area

• Sales Engineer/Tech Ops Manager

  • Nov 1996 - Feb 2000

  Sales Engineer: Prospected new opportunities; designed and engineered local, metro and regional and EPON networks to support Metro-Ethernet services; wrote proposals and made presentations; negotiated for resources; provided outside plant engineering - architectural studies, drive outs, negotiated with contractors and managed projects. Responsible for over $7MM in sales. Sales Engineer: Prospected new opportunities; designed and engineered local, metro and regional and EPON networks to support Metro-Ethernet services; wrote proposals and made presentations; negotiated for resources; provided outside plant engineering - architectural studies, drive outs, negotiated with contractors and managed projects. Responsible for over $7MM in sales.



RSI Systems

• Channel Development Manager

  • Mar 1995 - Sep 1996

  Developed the sales and distribution channels in the Midwest for RSI's video conferencng systems. Prospected and closed channel partners. Supported and trained channel partners and conducted joint sales calls. Developed the sales and distribution channels in the Midwest for RSI's video conferencng systems. Prospected and closed channel partners. Supported and trained channel partners and conducted joint sales calls.



Anixter

• United States
• Wholesale
• 700 & Above Employee

• Director, Professional Services | Broadband Products Manager

  • 1992 - 1994

  As Director of the Professional Services unit, I launched a new business unit to add value to each and every network product sale. Making a profit from design, engineering, installation and maintenance was new to Anixter, and it caught on fast. Hit rates improved by 30% and gross profit rose by an average of 6% In addition, the unit was sold to Ameritech for over $150MM USD. As Product Manager for Broadband, Video Teleconferencing and Security, my team was responsible for thousands of… Show more As Director of the Professional Services unit, I launched a new business unit to add value to each and every network product sale. Making a profit from design, engineering, installation and maintenance was new to Anixter, and it caught on fast. Hit rates improved by 30% and gross profit rose by an average of 6% In addition, the unit was sold to Ameritech for over $150MM USD. As Product Manager for Broadband, Video Teleconferencing and Security, my team was responsible for thousands of products sold into the telecom, cable and satellite markets. We developed a new unit, focusing on video teleconferencing and negotiated the resale rights with a number of vendors. We developed the market intelligence, strategy, marketing, and advertising materials and began supporting the salespeople in their attempt to add sales in their existing markets. Show less As Director of the Professional Services unit, I launched a new business unit to add value to each and every network product sale. Making a profit from design, engineering, installation and maintenance was new to Anixter, and it caught on fast. Hit rates improved by 30% and gross profit rose by an average of 6% In addition, the unit was sold to Ameritech for over $150MM USD. As Product Manager for Broadband, Video Teleconferencing and Security, my team was responsible for thousands of… Show more As Director of the Professional Services unit, I launched a new business unit to add value to each and every network product sale. Making a profit from design, engineering, installation and maintenance was new to Anixter, and it caught on fast. Hit rates improved by 30% and gross profit rose by an average of 6% In addition, the unit was sold to Ameritech for over $150MM USD. As Product Manager for Broadband, Video Teleconferencing and Security, my team was responsible for thousands of products sold into the telecom, cable and satellite markets. We developed a new unit, focusing on video teleconferencing and negotiated the resale rights with a number of vendors. We developed the market intelligence, strategy, marketing, and advertising materials and began supporting the salespeople in their attempt to add sales in their existing markets. Show less



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Manager, Network Systems

  • Jul 1980 - Feb 1992

  Growing up in the printing industry, I was hell-bent on participating in the transition to digital technologies. I led the team to deploy the first application of satellite communications for a private company. As the Project Engineer, I was charged with designing, building, and maintaining the company's global voice and data network serving 38,000 employees in 41 locations in three countries. It allowed the quick transmission of digital files that accelerated the printing process across the… Show more Growing up in the printing industry, I was hell-bent on participating in the transition to digital technologies. I led the team to deploy the first application of satellite communications for a private company. As the Project Engineer, I was charged with designing, building, and maintaining the company's global voice and data network serving 38,000 employees in 41 locations in three countries. It allowed the quick transmission of digital files that accelerated the printing process across the USA. This network of circuits supported the back office functions of accounting, transactions, estimating, project management, and the front office operations of sales, proposals, marketing, engineering, layout, design. We built whole networks from scratch and applied core and edge solutions to real business needs using never-before available services and technologies. We were partners in the development of 10-BaseT, Ethernet, Email, Digital Telephony, Video Conferencing, TCP/IP, Data Storage & Retrieval, Local Area and Wide Area Networks, the Web and more... Another project, the one that led to my love and passion for the broadband industry, was the first use in the Midwest of cable modems to generate revenue. The client wanted a high-speed data line between their headquarters and their factory. The phone company could not supply one at the time. I researched the available solutions and since RRD had recently purchased the Rockford-Loves Park Cablevision system, we decided to use two modems and build a portion of the cable plant two-way, very uncommon at the time. The service was installed in 1983 and it ran for twenty years, bringing the system $2,300.00 per month in revenue. Six Sigma Black Belt before they had a name for it. Extensive job engineering, optimization, and business process improvement. Show less Growing up in the printing industry, I was hell-bent on participating in the transition to digital technologies. I led the team to deploy the first application of satellite communications for a private company. As the Project Engineer, I was charged with designing, building, and maintaining the company's global voice and data network serving 38,000 employees in 41 locations in three countries. It allowed the quick transmission of digital files that accelerated the printing process across the… Show more Growing up in the printing industry, I was hell-bent on participating in the transition to digital technologies. I led the team to deploy the first application of satellite communications for a private company. As the Project Engineer, I was charged with designing, building, and maintaining the company's global voice and data network serving 38,000 employees in 41 locations in three countries. It allowed the quick transmission of digital files that accelerated the printing process across the USA. This network of circuits supported the back office functions of accounting, transactions, estimating, project management, and the front office operations of sales, proposals, marketing, engineering, layout, design. We built whole networks from scratch and applied core and edge solutions to real business needs using never-before available services and technologies. We were partners in the development of 10-BaseT, Ethernet, Email, Digital Telephony, Video Conferencing, TCP/IP, Data Storage & Retrieval, Local Area and Wide Area Networks, the Web and more... Another project, the one that led to my love and passion for the broadband industry, was the first use in the Midwest of cable modems to generate revenue. The client wanted a high-speed data line between their headquarters and their factory. The phone company could not supply one at the time. I researched the available solutions and since RRD had recently purchased the Rockford-Loves Park Cablevision system, we decided to use two modems and build a portion of the cable plant two-way, very uncommon at the time. The service was installed in 1983 and it ran for twenty years, bringing the system $2,300.00 per month in revenue. Six Sigma Black Belt before they had a name for it. Extensive job engineering, optimization, and business process improvement. Show less



The Topps Company

• United States
• Manufacturing
• 300 - 400 Employee

• Summer Intern Printing Department, Mailroom

  • 1969 - 1969