Douglas Terry
Senior Manager at K Health- Claim this Profile
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Topline Score
Bio
Keith Lospinoso
I had the pleasure of hiring Doug as an already accomplished and seasoned professional to work for Lyft. He was brought in to lead a new form of business for us around driver-based rentals. Doug brought a heightened level of professionalism and eagerness to excel in the program. He worked quickly to form relationships with peers and partners understanding the business and identifying key performance indicators needed for success. From his research and his industry knowledge, he was able to catapult our business as the frontrunner in the company and help develop key processes that are still in use today! Doug has always been a pivotal resource for the company and help to develop those in need. Often seeking out peers and training others was a daily process for Doug. From his leadership, he has proven a strong drive for the results and team engagement to those around him. I relished in the chance to lead Doug, as he has always been able to provide me with honest feedback to help me grow as a leader. I hope to collaborate with Doug on projects in the future, since I know he will always go above and beyond to get the job done.
LinkedIn User
Doug is one of the most personable, hard working people I've ever had the pleasure of working with. He has an endless list of attributes that make him the best candidate for any position he goes for. This includes being proactive, determined, a creative problem solver, and boasting a powerful need to learn and evolve. He is a super smart and resourceful leader who works incredibly well both as a manager and team member. He strives to make operations better and more efficient while doing all he can to help his team and his customers. He has a knack for making the most impact he possibly can within moments of starting something new. I've come to the conclusion Doug goes above and beyond in all areas, naturally, as if its the only way he knows! I cannot recommend Doug enough. I have no doubt that Doug will be successful no matter what direction his career path takes him. Thanks for everything Doug!
Keith Lospinoso
I had the pleasure of hiring Doug as an already accomplished and seasoned professional to work for Lyft. He was brought in to lead a new form of business for us around driver-based rentals. Doug brought a heightened level of professionalism and eagerness to excel in the program. He worked quickly to form relationships with peers and partners understanding the business and identifying key performance indicators needed for success. From his research and his industry knowledge, he was able to catapult our business as the frontrunner in the company and help develop key processes that are still in use today! Doug has always been a pivotal resource for the company and help to develop those in need. Often seeking out peers and training others was a daily process for Doug. From his leadership, he has proven a strong drive for the results and team engagement to those around him. I relished in the chance to lead Doug, as he has always been able to provide me with honest feedback to help me grow as a leader. I hope to collaborate with Doug on projects in the future, since I know he will always go above and beyond to get the job done.
LinkedIn User
Doug is one of the most personable, hard working people I've ever had the pleasure of working with. He has an endless list of attributes that make him the best candidate for any position he goes for. This includes being proactive, determined, a creative problem solver, and boasting a powerful need to learn and evolve. He is a super smart and resourceful leader who works incredibly well both as a manager and team member. He strives to make operations better and more efficient while doing all he can to help his team and his customers. He has a knack for making the most impact he possibly can within moments of starting something new. I've come to the conclusion Doug goes above and beyond in all areas, naturally, as if its the only way he knows! I cannot recommend Doug enough. I have no doubt that Doug will be successful no matter what direction his career path takes him. Thanks for everything Doug!
Keith Lospinoso
I had the pleasure of hiring Doug as an already accomplished and seasoned professional to work for Lyft. He was brought in to lead a new form of business for us around driver-based rentals. Doug brought a heightened level of professionalism and eagerness to excel in the program. He worked quickly to form relationships with peers and partners understanding the business and identifying key performance indicators needed for success. From his research and his industry knowledge, he was able to catapult our business as the frontrunner in the company and help develop key processes that are still in use today! Doug has always been a pivotal resource for the company and help to develop those in need. Often seeking out peers and training others was a daily process for Doug. From his leadership, he has proven a strong drive for the results and team engagement to those around him. I relished in the chance to lead Doug, as he has always been able to provide me with honest feedback to help me grow as a leader. I hope to collaborate with Doug on projects in the future, since I know he will always go above and beyond to get the job done.
LinkedIn User
Doug is one of the most personable, hard working people I've ever had the pleasure of working with. He has an endless list of attributes that make him the best candidate for any position he goes for. This includes being proactive, determined, a creative problem solver, and boasting a powerful need to learn and evolve. He is a super smart and resourceful leader who works incredibly well both as a manager and team member. He strives to make operations better and more efficient while doing all he can to help his team and his customers. He has a knack for making the most impact he possibly can within moments of starting something new. I've come to the conclusion Doug goes above and beyond in all areas, naturally, as if its the only way he knows! I cannot recommend Doug enough. I have no doubt that Doug will be successful no matter what direction his career path takes him. Thanks for everything Doug!
Keith Lospinoso
I had the pleasure of hiring Doug as an already accomplished and seasoned professional to work for Lyft. He was brought in to lead a new form of business for us around driver-based rentals. Doug brought a heightened level of professionalism and eagerness to excel in the program. He worked quickly to form relationships with peers and partners understanding the business and identifying key performance indicators needed for success. From his research and his industry knowledge, he was able to catapult our business as the frontrunner in the company and help develop key processes that are still in use today! Doug has always been a pivotal resource for the company and help to develop those in need. Often seeking out peers and training others was a daily process for Doug. From his leadership, he has proven a strong drive for the results and team engagement to those around him. I relished in the chance to lead Doug, as he has always been able to provide me with honest feedback to help me grow as a leader. I hope to collaborate with Doug on projects in the future, since I know he will always go above and beyond to get the job done.
LinkedIn User
Doug is one of the most personable, hard working people I've ever had the pleasure of working with. He has an endless list of attributes that make him the best candidate for any position he goes for. This includes being proactive, determined, a creative problem solver, and boasting a powerful need to learn and evolve. He is a super smart and resourceful leader who works incredibly well both as a manager and team member. He strives to make operations better and more efficient while doing all he can to help his team and his customers. He has a knack for making the most impact he possibly can within moments of starting something new. I've come to the conclusion Doug goes above and beyond in all areas, naturally, as if its the only way he knows! I cannot recommend Doug enough. I have no doubt that Doug will be successful no matter what direction his career path takes him. Thanks for everything Doug!
Experience
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K Health
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Senior Manager
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Oct 2023 - Present
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Business Operations Manager
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Jan 2023 - Oct 2023
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Operations Team Lead
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Jan 2022 - Jan 2023
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Operations-Shift Manager
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Apr 2021 - Jan 2022
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Instacart
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United States
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Technology, Information and Internet
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700 & Above Employee
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Site Manager
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Jul 2020 - Apr 2021
Manage highest volume partner warehouse locations in region Responsible for hiring, training, coaching, and scheduling over 160 associates and Shift Leaders Consistently deliver top customer experience, driving high customer retention Provide Operational guidance to improve performance, leveraging data and daily metrics Manage highest volume partner warehouse locations in region Responsible for hiring, training, coaching, and scheduling over 160 associates and Shift Leaders Consistently deliver top customer experience, driving high customer retention Provide Operational guidance to improve performance, leveraging data and daily metrics
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Lyft
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United States
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Ground Passenger Transportation
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700 & Above Employee
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Senior Market Operations
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Feb 2020 - May 2020
Team Leader and Brand Ambassador for Airport Operations at Laguardia Int’l Airport Designated POC for all Airport Matters Consistently meet and exceed OKRs Managed budget requirements and exceeded goals Scheduled and trained staff of 20 contractors Consistently met and exceeded all goals and expectations Managed and maintained multiple terminal operations Consistently delivered a superior customer experience daily. Coached all team members and held weekly 1 on… Show more Team Leader and Brand Ambassador for Airport Operations at Laguardia Int’l Airport Designated POC for all Airport Matters Consistently meet and exceed OKRs Managed budget requirements and exceeded goals Scheduled and trained staff of 20 contractors Consistently met and exceeded all goals and expectations Managed and maintained multiple terminal operations Consistently delivered a superior customer experience daily. Coached all team members and held weekly 1 on 1 meetings. Worked with company leadership to improve procedures and processes for a better customer experience.
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Community Associate/Site Lead
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Jun 2019 - Feb 2020
Launched and grew NJ Express Drive Program to become one of the top three programs in the US Established processes and procedures that were implemented nationally within Lyft Designated Site Lead and key contact in operation leader’s absence Appointed to lead daily regional team calls among peers and Senior level cross-function colleagues Repeatedly recognized and rewarded by Lyft Corporate leaders and peers as a skilled problem solver and support partner Consistently met and… Show more Launched and grew NJ Express Drive Program to become one of the top three programs in the US Established processes and procedures that were implemented nationally within Lyft Designated Site Lead and key contact in operation leader’s absence Appointed to lead daily regional team calls among peers and Senior level cross-function colleagues Repeatedly recognized and rewarded by Lyft Corporate leaders and peers as a skilled problem solver and support partner Consistently met and exceeded all goals and expectations Managed and maintained a fleet of 400 cars and drivers daily Consistently deliver a superior customer experience daily.
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Independent Contractor
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Mar 2016 - Mar 2020
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Coastline Custom Embroidery
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Manasquan, New Jersey
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Owner
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Nov 2013 - Jan 2018
Developed and maintained customer success and retention strategies. Created successful marketing and promotions plans that drove revenue growth. Hired and trained employees and evaluated their job performance. Built the company's reputation within the community as a reliable and trustworthy organization. Maintained a high customer satisfaction rate by resolving critical issues quickly and efficiently. Developed and maintained customer success and retention strategies. Created successful marketing and promotions plans that drove revenue growth. Hired and trained employees and evaluated their job performance. Built the company's reputation within the community as a reliable and trustworthy organization. Maintained a high customer satisfaction rate by resolving critical issues quickly and efficiently.
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The Pour House
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Wilmington, North Carolina Area
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Owner
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2009 - 2012
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Landmark Custom Sportswear
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Manasquan, New Jersey
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Owner
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Jan 1997 - Apr 2004
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Education
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1995 - 1998
Monmouth University
Psychology -
East Stroudsburg University of Pennsylvania
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Manasquan High School
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Monmouth University
Community
