Douglas Strathdee
Service Representative at Krone North America- Claim this Profile
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Bio
Experience
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Krone North America
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Reno, Nevada Area
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Service Representative
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Oct 2014 - Present
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Western States Equipment
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Twin Falls, Idaho
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Branch Service Manager
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Jun 2012 - Oct 2013
Manage Caterpillar branch; providing the highest standard of customer service, both internal and external. Responsible for employee growth and development, execution of corporate strategy, and management of all assigned company assets. Manage Caterpillar branch; providing the highest standard of customer service, both internal and external. Responsible for employee growth and development, execution of corporate strategy, and management of all assigned company assets.
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Product Support Manager
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Aug 2010 - Jun 2012
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Field Service Supervisor
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Aug 2006 - Aug 2010
I am responsible for a crew of Technicians at a very Progressive Caterpillar Equipment Dealership. I dispatch and schedule them as required by our customers. I am responsible for managing all of their resources. That includes Service Trucks, Tooling, Parts, and Safety concerns. Assisting the Techs in trouble shooting and customer relations is also a big part of my every day duties. I use skills in People and Materials management, Computer skills, Public speaking and Policy design and implementation. That allows me to effectively perform my duties. Show less
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Journeyman Mining Equipment Mechanic / Maintenance Supervisor
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Mar 2000 - Sep 2005
Started out as equipment mechanic, and was promoted to shift supervisor, then department supervisor. Duties included repair and management of all equipment Associated with a large open pit gold mine. A large vehicle fleet comprised of Caterpillar , Komatsu , and Hytatchi Mining Equipment. Various support equipment , including Cranes , Forklifts, and Service Trucks, Started out as equipment mechanic, and was promoted to shift supervisor, then department supervisor. Duties included repair and management of all equipment Associated with a large open pit gold mine. A large vehicle fleet comprised of Caterpillar , Komatsu , and Hytatchi Mining Equipment. Various support equipment , including Cranes , Forklifts, and Service Trucks,
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Journeyman Mining Equipment Mechanic
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Sep 1995 - Feb 2000
Responsible for maintaining all systems on equipment associated with mining and mining support. Including underground and open pit mining. Scheduled repairs, preventive maintenance servicing, and emergency repairs were all part of my duties. Mechanical, Electrical, Hydraulic system troubleshooting, Welding and Major Component Rebuilds were also part of my duties. Responsible for maintaining all systems on equipment associated with mining and mining support. Including underground and open pit mining. Scheduled repairs, preventive maintenance servicing, and emergency repairs were all part of my duties. Mechanical, Electrical, Hydraulic system troubleshooting, Welding and Major Component Rebuilds were also part of my duties.
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Parts Salesperson
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Sep 1990 - Aug 1995
Retail Responsible for Truck and Farm equipment parts sales. Interacting with both internal and external customers to meet their needs. Customer Support, Personal Computer Support, shipping and receiving, Stock level management, are all skills I learned and employed to effective perform my duties. Retail Responsible for Truck and Farm equipment parts sales. Interacting with both internal and external customers to meet their needs. Customer Support, Personal Computer Support, shipping and receiving, Stock level management, are all skills I learned and employed to effective perform my duties.
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Maintenance Planner
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Aug 1988 - Sep 1990
2 Locations in Nevada Construction - Industrial Facilities and Infrastructure My duties included, short and long range planning of equipment repairs. I was required to develop and monitor a preventive maintenance program for a large mining fleet of equipment. To include scheduling of crews, ensuring parts and tooling support. Interviewing & Assessing People, Personal Computer Support, Maintenance Scheduling and Repair., 2 Locations in Nevada Construction - Industrial Facilities and Infrastructure My duties included, short and long range planning of equipment repairs. I was required to develop and monitor a preventive maintenance program for a large mining fleet of equipment. To include scheduling of crews, ensuring parts and tooling support. Interviewing & Assessing People, Personal Computer Support, Maintenance Scheduling and Repair.,
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Enlisted Ranks
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Sep 1982 - Aug 1987
Government and Military I spent 6 years on active duty, at 4 different duty stations and 4 years in the MTANG, in Great Falls Montana. Started out in vehicle repair, and moved into vehicle maintenance management. Repairing all systems related to equipment and vehicle repair. Learned basic computer skills, and began learning how to manage people and supplies. Government and Military I spent 6 years on active duty, at 4 different duty stations and 4 years in the MTANG, in Great Falls Montana. Started out in vehicle repair, and moved into vehicle maintenance management. Repairing all systems related to equipment and vehicle repair. Learned basic computer skills, and began learning how to manage people and supplies.
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Education
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Beaver River Central School
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School name: