Experience

AssureCare LLC

• United States
• Software Development
• 200 - 300 Employee

• Project Management Coordinator

  • Jul 2019 - Present



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Executive Assistant

  • Jul 2011 - Jul 2019

  Executive administrative support for the Vice President of Clinical Services & Platform Solutions and her organization of 5000+ staff.

• Senior Administrative Assistant

  • Feb 2007 - Jul 2011

  Directly supports National Account Customer Service Call Department of 186 staff; handles all administrative needs from site lead to frontline staff - both in house and teleworkers. A highly motivated, goal-oriented worker with exceptional organization skills, my efforts working cross-functionally have been acknowledged by being awarded an AWEA Award for collaboration/teamwork in 2009.

• Customer Service Representative

  • Nov 2003 - Feb 2007

  Call center customer service. Scored 100% in monthly quality reviews for 10 of the past 12 months. Assisted Team Leader on special projects (reports, correspondence, continuing education, etc.) Responsible for voiding/routing member/provider checks delivered to office. Achieved perfect score for June 2006 check audit.



GTS Companies

• Project Manager

  • Jun 2001 - Jun 2003

  Customer service liaison between publishers and production teams. Excellent communication and organization skills were essential as time was critical to meet deadlines. Assisted in the completion of several dozen textbooks ranging from 20 pages to 1400 pages. Customer service liaison between publishers and production teams. Excellent communication and organization skills were essential as time was critical to meet deadlines. Assisted in the completion of several dozen textbooks ranging from 20 pages to 1400 pages.



Borders Books & Music

• Assistant Manager/Store Trainer/Bookseller

  • May 1994 - Oct 2001

  Responsible for the training of new staff. Trained 700+ individuals, of which several dozen later became managers. Assisted in the opening of seven stores in the continental United States. Member of store management team responsible for an operating staff of 65-80 employees. Other tasks included floor management, hiring, scheduling, merchandising, inventory, office management and daily cash reconciliation. Distinguished as providing outstanding customer service and as a resource of knowledge. Continuously evaluated and scores exceeded standards in training.