Douglas Parham
System Administrator II at SSI (Storage Strategies, Inc.)- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CompTIA Linux +
CompTIAJul, 2010- Oct, 2024 -
CompTIA Security +
CompTIAJul, 2009- Oct, 2024 -
Linux Essentials Certification
LinuxAcademy.com
Experience
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SSI (Storage Strategies, Inc.)
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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System Administrator II
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Aug 2014 - Present
•Provide Red Hat Enterprise Linux 5 & 6 support for highly classified government servers, including databases, in multiple Cisco UCS and Dell platform systems; analyze system issues including iDRAC and Chassis issues remotely via putty, iDRAC Terminal interface, Chassis interface, VMWare interface, or VSphere interface. •Diagnose and resolve system issues including CPU, Memory, and Disk, issues remotely via putty, via terminal interface, via blade telnet interface or chassis telnet interface •Research issues causing problems with Linux and Solaris servers; identified external threats and implemented measures to isolate and resolve the problems; coordinated with other internal IT teams to resolve issues and maintain server availability for customer; coordinated different configuration changes needed to maintain server performance. •Supported Multiple Authorized Outages conducting maintenance; including patching, configuration changes and server health confirmations on different OS servers, including Windows, Red Hat Enterprise Linux, and Solaris, and completing outage(s) in allotted time. •Held Primary and Secondary Pager duty on a rotation of every 5 weeks providing 24 hours services when required •Maintained Linux OS standard operation procedures (SOP) and documentation to support the customer as appropriate •Created, managed, and reset username credentials via Active Directory/Quest and server internal local accounts •Managed the verification of hostnames, IPs, ownership, etc… on over 500 Red Hat and Windows servers •Improved efficiency by modifying basic scripts to resolve performance problems and automate systems administration tasks •Provide monitoring, primary response, and intervention for information technology related security incidents and violations •Focus on addressing day-to-day management, support, and troubleshooting activities of the team, makes recommendations regarding enhancements and/or improvements Show less
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Senior Unix System Administrator
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Jul 2004 - Feb 2014
Provides day-to-day administration of the NIMA library to include maintaining networks, creating and modifying profiles, and monitoring and tuning job queues. Sets up UNIX, Informix, and NIMA library user profiles and develops workarounds to user problems. Performs startup and shutdown of NIMA library. Performs backups and restores of various components to include metadata, statistics data, profile data, audit trails, error/event logging and operational support activities including software installations and upgrades. Maintains VERITAS backup software to perform routine systems backups. Performs online performance monitoring, online system tuning/optimization, offline performance analysis including trend analysis, and offline system tuning. Performs problem investigation and resolution, training, and collects statistical system information for modeling. Utilizes Tivoli services for discrepancy reporting. Frequently interfaces with customers and coordinates with 3rd party maintenance providers. Show less
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NGA
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Japan
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IT Services and IT Consulting
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1 - 100 Employee
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Enhanced Processing Segment Console Operator
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Jul 2002 - Oct 2004
Operated the Enhanced Processing Segment (EPS); hub of $650M DoD command and control computer system providing time-sensitive, critical intelligence data to Unified Combatant Commanders and deployed warfighters. Directs and coordinates activities of contractor network specialists and computer platform technicians. Supervises activities of military system operations controllers and customer service representatives. Manages allocation of system resources; supports simultaneous, real-world operations. Coordinates worldwide communications network issues with joint services and civilian contractors. Analyzes network capabilities and troubleshoots circuit outages for 50 high and low-rate circuits. Conducts test of new software and network interfaces to ensure compatibility with existing system architecture. Provides briefings to high-level DoD civilian and military officials. Master Station Log Database Administrator. Identified and removed erroneous code Master Station Log database. Improved system stability, and reduced manual operator intervention by 15 % Show less
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National Reconnaissance Office
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United States
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Defense and Space Manufacturing
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300 - 400 Employee
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Chief System Administrator
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Jul 1997 - Jul 2002
Managed the Central Computing Facility (CCF) valued in excess of 25M. Provided worldwide communications support to 10,000 + customers and 26 separate local area networks. Lead operation and maintenance of 3 help desk System Administration sections comprised of 20 contractors. Set-up and managed Microsoft Exchange Server. Upgraded 150 workstations from an antiquated PC Client platform to MS Exchange 2 month ahead of schedule. Manage the capitalization 60 outdated computer systems saving $9K + in procurement costs. Assisted with the creation of 200 MS Exchange mail/user accounts. Provided on-call technical support for 300 users at 95 remote locations across the eastern U.S. Transmission Security Administrator for Resource Oversite Management’s Electronic Certification system. Enforced strict US Treasury guidelines to ensure integrity of a multibillion dollar accounting process. Lead team in effort to import data files from Unix to NT platform in support of MIS migration. Maintains message routing guides, databases, and message files; performs contingency routing, and restoration of record communications circuits, and performs system administration functions. Provided system administration and message dissemination for 3,800 customers at 95 remote sites. Show less
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Service Center Technician/on-site technician
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Jun 1982 - Nov 1983
Responsibilities include tearing down and replacing electronic components in small business computer systems, facsimile equipment, and Xerox's "Memory writer" typewriter. Performed on-site training when necessary. Applied proven techniques to troubleshoot, diagnose and determine the most cost-effective course to repair hardware issues. Stood up and managed the first and only Xerox service center in the Raleigh-Durham area. Responsibilities include tearing down and replacing electronic components in small business computer systems, facsimile equipment, and Xerox's "Memory writer" typewriter. Performed on-site training when necessary. Applied proven techniques to troubleshoot, diagnose and determine the most cost-effective course to repair hardware issues. Stood up and managed the first and only Xerox service center in the Raleigh-Durham area.
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Education
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2013 - 2014
Webster University
Master's Degree, Information Technology Managemant -
2001 - 2004
National Louis University
Bachelor of Science (B.S.), Management Information Systems, General
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