Experience

ScaleMatrix

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director, Support Operations

  • Mar 2015 - Present

• NOC Manager

  • Oct 2012 - Mar 2015

• NOC Engineer

  • Mar 2012 - Oct 2012



Shea Family Care

• Jr System Admin

  • Mar 2010 - Mar 2012



CBL Data Recovery

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Director, US Operations

  • Oct 2001 - Mar 2010

  - Managing Director of US Operations * Responsible for (4) labs located in US (San Diego CA, Armonk NY, Atlanta GA and Houston TX). * Worked marketing strategy with Canadian-based corporate headquarters * Responsible for interviewing/hiring customer service and lab technicians * Responsible for training customer service and lab technicians * Authored policies and procedures for US operations. * Responsible for contract negotiation with corporate customers for volume data recovery needs. - Recovery Technician * Developed HDD recovery software in C/C++ to extract data from FAT-32 and NTFS data partitions. * Developed customer RAID recovery software from arrays that had been accidentally stripped twice. * Developed cleaning procedures for tapes damaged by Hurricane Katrina and Malaysian Tsunami. * Class-100 Clean Room training, head repair/replacement. Motor replacement. Stiction. * Microchip replacement on HDD PCB. * Modifying/repairing firmware of HDD/PCB using both custom developed and commercially available applications. - VOIP Services * Assisted in design, configuration and deployment of worldwide Asterisk VOIP PBX network (14 satellite offices in 12 countries) - Tape Recovery Instructor * Provided tape recovery instruction to our staff at our yearly bootcamps in Toronto, Canada. * Provided tape recovery instruction to our staff in Singapore, SG, Brisbane, AU and Curitiba, Brasil. * Provided tape recovery instruction to Singapore Department of Home Affairs - RAID Recovery Instructor * Provided in-depth RAID recovery instruction to Singapore Department of Home Affairs Show less



Computer Conversions, Inc.

• Greater San Diego Area

• Manager of Computer Operations / Programmer

  • Mar 1987 - Oct 2001

  - Started as production assistant, converting data from older dedicated wordprocessing formats to modern applications. - Developed custom conversion utilities and applications (C/dBase) to convert data from older CP/M based systems to IBM/PC and Macintosh. - Developed 'wheel-and-spoke' tape recovery software for reading proprietary tape backup formats and recovering through a common interface, regardless of OS or application. - Technical Support Manager for contract with Maxell Corporation of America. * Managed call center for 5 help-desk technicians * Provided advanced diagnostic/testing of tape backup media * Provided hands-on design/setup/configuration of all trade-show equipment used by client. - Operations manager * Interview/hired production staff * Trained new production employees on data conversion/data recovery procedures * Performed nightly backups of work-in-progress and corporate information. * Performed random disaster recovery drills with staff - Network administrator for Novell 4.12 network - Lead developer for 'Ez-Merge', a commercial utility application that converted dBase and Paradox datafiles into all of the popular word-processing mail-merge formats (of the time). - Security Custodian - Processed and maintained government-sensitive information as approved via DISCO. Show less