Experience

The Exeter

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Internal Auditor

  • Jan 2016 - Present

  Fully Certified Internal Auditor (CIA) qualified through the Institute of Internal Auditors (IIA). Part of a small Internal Audit team, conducting numerous internal audits across the company during the year. Able to create and lead internal audits, conducting interviews, collating and analysing relevant data, and formulating reasonable conclusions. Experienced in writing audit reports including executive summaries, ensuring that the audit findings can be understood at all levels. Fully Certified Internal Auditor (CIA) qualified through the Institute of Internal Auditors (IIA). Part of a small Internal Audit team, conducting numerous internal audits across the company during the year. Able to create and lead internal audits, conducting interviews, collating and analysing relevant data, and formulating reasonable conclusions. Experienced in writing audit reports including executive summaries, ensuring that the audit findings can be understood at all levels.



Friends Life UK

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Quality Auditor

  • Apr 2015 - Jan 2016

  • Part of the audit and training team. Responsible for auditing all types of pensions work in order to verify and examine in detail if there is accuracy in the information. • This is essential for verifying objective evidence of processes, assessing how successfully processes have been implemented, helping to reduce problem areas and is useful as a way of spotting trends. • Their purpose is not merely to acquire “statistics” but to enable departments to share information and amend their working practises as a result, which also contributes to continual improvement.• Works independently and as part of a team within the department dealing with queries, arranging and coordinating site visits and ensuring the accounts are as accurate as possible.



EDF (UK)

• United Kingdom
• Utilities
• 700 & Above Employee

• Business to Business Customer Adviser

  • Apr 2014 - Apr 2015

  • One of the ‘Big 5’ Energy Providers in the UK.• Point of contact for Local Authorities and businesses.• Administered all aspects of Energy accounts for these customers.• Worked independently and as part of a team within the department dealing with queries, arranging and coordinating site visits and ensuring the accounts are as accurate as possible. • One of the ‘Big 5’ Energy Providers in the UK.• Point of contact for Local Authorities and businesses.• Administered all aspects of Energy accounts for these customers.• Worked independently and as part of a team within the department dealing with queries, arranging and coordinating site visits and ensuring the accounts are as accurate as possible.



Milsted Langdon Financial Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Paraplanner

  • Jul 2013 - Mar 2014

  ⦁Chartered Accountant with a Financial Planning arm. Offices in Taunton, Bath, Yeovil and Bristol. Endorsed by the National Primary Headteachers (NPI).⦁Analysed in depth statistics regarding investment fund performance via software such as Pensions Profiler, Synaptic and the Exchange.⦁Write detailed Suitability Reports to clients justifying the investment or protection recommendation in a robust fashion ensuring compliance.⦁Conducted research into technical and investment issues for the Advisers to ensure correct knowledge leading to correct advice.⦁Understanding of the compliance issues vital to this industry.⦁Used Platforms including AXA Elevate, Aegon ARC and Fidelity Funds Network.



Beckworth Financial Services

• Trainee Paraplanner

  • Sep 2012 - Apr 2013

  ⦁ Assisted the Financial Adviser with technical industry knowledge and kept up to date with current legislation and world economic outlook through own research and attending regional seminars from Investment Houses / Fund Managers.⦁ Analysed in depth statistics regarding investment fund performance via software such as Analytics.⦁ Chose appropriate market leading funds for clients to switch into as part of the in-depth review process. Justify choices using industry ratings and performance.⦁ Conducted research into technical and investment issues for the Adviser to ensure correct knowledge leading to correct advice.⦁ Understanding of the compliance issues vital to this industry.⦁ Produced regular valuations to be sent to clients detailing their investments.



JLT Group

• Insurance
• 700 & Above Employee

• Senior Scheme Owner

  • Jul 2011 - Aug 2012

  ⦁ Responsible for administering 18 Defined Benefit pension schemes.⦁ Technical point of reference for Trustees, Members, Independent Financial Advisers and JLT staff.⦁ Duties included drafting explanatory notes for Trustees and Members after investigating and consulting documents held including Trust Deed and Rules, organising workflow for the schemes, maintaining client relationship as the face of JLT, attending Trustee meetings, producing administration reports for the Trustee Meetings containing information on how both JLT and the scheme are performing.⦁ Checked work for accuracy and quality. Responsible for authorising transactions and payment of benefits along with monthly cashflow forecasts resulting in disinvestments or investments from the Trustees Bank Account. Took full responsibility for resolving client complaints to ensure a swift and satisfactory conclusion.



NatWest

• Banking
• 700 & Above Employee

• Personal Mortgage Adviser

  • Jan 2010 - May 2011

  ⦁ Covered 9 retail bank branches in a sales patch encompassing Okehampton to Launceston.⦁ Sold mortgages, life assurance, mortgage repayment protector and buildings and contents insurance to retail clients in face to face meetings.⦁ Found and followed up quality mortgage leads in a timely fashion and ensured Customer Advisers and counter staff are providing quality leads through coaching and development.⦁ Liaised with underwriters, valuers and solicitors to ensure a house purchase/remortgage ran smoothly.⦁ Skills required included communication and listening skills, the ability to explain complex information clearly and simply, an interest in legal and financial matters.



Lombard North Central PLC

• Assistant Relationship Manager

  • Nov 2007 - Jan 2010

  ⦁ Extremely well established commercial asset finance company owned by the Royal Bank of Scotland.⦁ Selected as one of Lombard Exeter Office's quarterly achievers in 2009 and attended a recognition dinner held in the Coutts offices in the Strand, London.⦁ Products included Lease Purchase, Contract Hire, Keyman Insurance, Return to Invoice cover.⦁ Provided sales support to the Relationship Managers by interacting with customers (including Commercial Finance Directors for limited companies, Partnerships and Sole Traders) and internal partners to ensure deals are processed quickly and effectively, prospected for new customers, dealt with customer queries, prepared quotes and negotiated rates with clients, marketed products to new and existing customers.⦁ Prepared credit proposal reports to give underwriters an informed picture of why a proposed finance deal should be supported and underwritten.⦁ Actively owned and drove insurance and fee sales for the centre through moving towards sales targets. Managed risk within company standards for new credit proposals. Prepared official deal documentation for client to sign either via fax, email or in person on a face to face basis.



Friends Provident

• United Kingdom
• Financial Services
• 400 - 500 Employee

• Mortgage Endowment Complaints Reviewer

  • Oct 2004 - Sep 2007

  ⦁ Investigated circumstances as to whether a new complaint case should be upheld or rejected, created a decision summary report, performed a loss calculation if necessary and produced a technical and robust letter to convey findings to the clients.⦁ Responsible for final decisions made and maintaining a large portfolio of complaints to be resolved in accordance with regulatory timescales and standards. ⦁ Dealt with queries from complainants and conversed with the Financial Ombudsman Service. Involved in checking and authorising the quality of completed cases, training delegates in specific areas of the role and being a main point of contact for team members to refer complex situations.⦁ Selected by team manager to hold interviews with each team member to get feedback on role and suggestions on how to improve processes. Reported findings back to senior management and several new ideas subsequently implemented including customer care calls after a decision letter was sent.

• Regulatory Reviewer

  • Jan 2004 - Oct 2004

  ⦁ Selected to be part of a specialist team built to review the decision of previously rejected endowment mortgage complaints following the company receiving a large fine from the FSA for mishandling mortgage endowment complaints.⦁ An eye for detail and robust investigational skills were required as the Financial Services Authority microscope was on the company following the fine and subsequent adverse publicity.⦁ Responsibilities and duties as per the previous role.

• Pensions Scheme Owner

  • Feb 2001 - Jan 2004

  ⦁ Point of contact for Trustees, Members and Independent Financial Advisers. Administered all aspects of several high profile pension schemes.⦁ Worked independently and as part of a team within the Corporate Pensions department dealing with queries, preparing accounts and writing technical letters.