Experience

Grand Canyon Trust

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Director

  • Aug 2019 - Present

  Flagstaff, Arizona Area I am responsible for all aspects of technology that the Grand Canyon Trust utilizes. I was told in the hiring process that I would be responsible for everything that plugs in. Areas of responsibility include Systems Administration, Network Administration, IT Security, Budgeting, Disaster Recovery (DR), IT Policy development, technology acquisition and deployment, and technical support for local and remote staff. I support Windows, Mac, and iOS platforms and am a vital part of the… Show more I am responsible for all aspects of technology that the Grand Canyon Trust utilizes. I was told in the hiring process that I would be responsible for everything that plugs in. Areas of responsibility include Systems Administration, Network Administration, IT Security, Budgeting, Disaster Recovery (DR), IT Policy development, technology acquisition and deployment, and technical support for local and remote staff. I support Windows, Mac, and iOS platforms and am a vital part of the organization's technological advancement, including project management, general knowledge, and teamwork. I have always taken the view that the role of IT is to enable others to be able to do their tasks. The key to a successful IT department is support. Show less



Coconino County Community College

• United States
• Higher Education
• 100 - 200 Employee

• Project Manager

  • Oct 2018 - Jul 2019

  Flagstaff, Arizona Area • Personally selected by the CIO to innovate and streamline the College’s efforts and create a new Project Manager role and department for the entire college district. • Established the foundation for the project management office including the process framework, documents, forms and procedures. • Charged with creating and maintaining productive and collaborative relationships with all stake-holders assigned to the projects under supervisor. • Established project protocols including… Show more • Personally selected by the CIO to innovate and streamline the College’s efforts and create a new Project Manager role and department for the entire college district. • Established the foundation for the project management office including the process framework, documents, forms and procedures. • Charged with creating and maintaining productive and collaborative relationships with all stake-holders assigned to the projects under supervisor. • Established project protocols including vision, timetables, roles and responsibilities, and identification and engagement with internal and external resources to ensure timely project success. • Aligned the office to Project Management Institute (PMI) Principles • Had immediate PM success with a $1,000,000 grant proposal for the college foundation from the Del E. Webb Foundation for the Construction Technology Program. • Responsible as the Project Manager for the development and deployment of a new college wide enterprise student support software package from Salesforce.

• Assistant Director of Client Services

  • Apr 2017 - Jul 2019

  Flagstaff, Arizona Area • Personally responsible for the daily operations of user facing information technology for the college district which encompasses the 2nd largest geographic county in the United States. • The role was part of the Information Technology leadership team including the CIO and Director of IT infrastructure. • Had full responsibility for the department budgetary function. This included, but was not limited to, budget proposals, compliance, time and effort accounting, and wages • Actively… Show more • Personally responsible for the daily operations of user facing information technology for the college district which encompasses the 2nd largest geographic county in the United States. • The role was part of the Information Technology leadership team including the CIO and Director of IT infrastructure. • Had full responsibility for the department budgetary function. This included, but was not limited to, budget proposals, compliance, time and effort accounting, and wages • Actively managed and engaged 10-12 person staff to provide a best place to work atmosphere through positive employee relations, performance management systems, training and development programs, and recruitment for new employees. • Was responsible for overseeing the college help-desk function and IT student internship programs. • Ensured timely configuration and deployment of new systems and equipment, as well as championed data safety protocols at all times. • Promoted a positive student focused workplace environment within the IT team while ensuring all technology supported the learning needs and objectives of faculty and staff. • Renovated our synchronous distance learning platform to replace Tandberg ITV with Zoom. • Responsible for successful college event management and support (sound systems and technology needs) for groups of over 1,000 attendees including local, state and national dignitaries, elected officials, and community members. • Wrote and revised ITS Departmental Program Review for college Accreditation purposes.

• Adjunct Faculty

  • Aug 2015 - May 2018

  Flagstaff, Arizona Area Computer Information Sciences Adjunct Faculty teaching Deployment and Configuration of Microsoft Windows Desktop and Microsoft Server.

• User Support Analyst

  • Jul 2014 - Apr 2017

  Flagstaff, Arizona Area • Manage and control all desktop computers in 1000+ computer environment utilizing Microsoft SCCM and Apple Server. • Manage all hardware planning, acquisition, deployment and decommissioning of all desktop hardware for the college district. • Manage all desktop related software purchasing, compliance and licensing for the college district. • Coordinate deployment activities with other ITS Staff. • Work as integral part of ITS team for troubleshooting and departmental… Show more • Manage and control all desktop computers in 1000+ computer environment utilizing Microsoft SCCM and Apple Server. • Manage all hardware planning, acquisition, deployment and decommissioning of all desktop hardware for the college district. • Manage all desktop related software purchasing, compliance and licensing for the college district. • Coordinate deployment activities with other ITS Staff. • Work as integral part of ITS team for troubleshooting and departmental solutions. • Part of the ITS Disaster Recovery team. • Developed departmental standards for Operating System deployment. • Developed documentation for all related activities. • Manage software updates and patching.

• User Services Specialist, Sr.

  • Apr 2011 - Jun 2014

  Flagstaff, Arizona Area Develop, test and Deploy all desktop systems (PC and Macintosh) for the 1000+ computers at six (6) campuses for Coconino Community College. Advanced troubleshooting and end user support on multiple systems and platforms. Backup support for the Audio/Visual department.



Northern Arizona University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant / Grader

  • Aug 2012 - Dec 2013

  Flagstaff, Arizona Area Assisting the Professor with grading and communicating with the students.



Money Mailer Response Marketing

• IT Manager

  • Apr 2009 - May 2011

  Manage all aspects of Information Technology for a seven office, two state franchise of Money Mailer. Duties include Server Management, Network Management, Desktop Management, Systems Development and Deployment as well as Telecom and database development.



Salt River Project

• United States
• Utilities
• 700 & Above Employee

• Destkop Management. Mac Specialist

  • Feb 2006 - Apr 2009

  Managed and maintained servers and Mac and Windows desktops in a mixed environment while integrating a creative department into the Corporate guidelines and policies.



orcutt I winslow

• United States
• Architecture and Planning
• 100 - 200 Employee

• IT Systems Administrator

  • Mar 1998 - Nov 2005

  End user support. New hire technology trianing. Desktop Image Creation and deployment. Software and hardware procurement, testing and deployment. Mac Server Administrator, Network Administrator, Data Lifecycle Management.



Desert Financial Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Teller, Asst Sr Teller, Customer Service Representative, ePal Support

  • Mar 1993 - Mar 1998

  Phoenix, Arizona Area Worked as a teller, Assistant Senior Teller, Customer Service Representative and provided end user support for early deployment of Desert Schools FCU's Online Banking program ePal.