Experience

West College Scotland formerly James Watt College

• United Kingdom
• Education Management
• 1 - 100 Employee

• Lecturer

  • Sep 1999 - Present

  Classes Covered include:-Chartered Management Institute - Certificate in Management, HNC MarketingPC Passport; European Computer Driving Licence; Information Technology Applications 1 and 2, Introduction to Computing. Classes Covered include:-Chartered Management Institute - Certificate in Management, HNC MarketingPC Passport; European Computer Driving Licence; Information Technology Applications 1 and 2, Introduction to Computing.



Hillary's Blinds

• United Kingdom
• Retail Office Equipment

• Business Manager

  • Nov 1982 - Present

  Hillarys Signature Service Star award Winner 2014 Premier of 980 UK based advisors Inverclyde and surrounding districtsKey ResponsibilitiesBusiness growthSales Levels,Marketing, Customer Relationship ManagementAfter Sales ServiceKey AchievementsEnhanced reaction time to customer enquiriesIncreased Sales LevelsHigh customer satisfactionIntegration of Sales Advisor Mobile handheld order and financial processing device Enhanced feedback to parent company



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• IGS Multi-Vendor Co-ordinator

  • Mar 1996 - Oct 2009



The Open University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Tutor/ Counsellor

  • Jan 1999 - Oct 2005



Adecco @ IBM

• Security Analyst/Quality management Consultant

  • Mar 1997 - Mar 2004

  Key ResponsibilitiesDesign and delivery and presentation of service management executive reporting packages including Service level availability, Business Impact, Trend analysis and RAG charts.Collation of management reports across a varied range of IBM systems,services and customers utilising bespoke spreadsheet solutions dynamically linked to custom presentation graphics.Responsible for the implementation and auditing of a wide range of IT security standards across various technical platforms.Customer requirements management and interface with supplier groups.Quality management education, process and procedure formulation, internal auditing, preparation for external audits and ensuring resulting corrective actions completed.



Brimac

• Brazil
• Retail
• 1 - 100 Employee

• Process/Systems Manager Tate & Lyle Process Technology

  • Aug 1973 - Mar 1996

  Key ResponsibilitiesCharcoal Production, Human Resource Management, Procurement,Materials Management, Quality Management and Health and Safety Management.Vendor Evaluation.Sourcing and Procurement of all on-site computing resource including the production environment and office based systems.Key Achievements Increased Product Quality and Return on Investment achieved by introduction of various bespoke computer based production control systems.ISO 9000 Quality Management Certification for Charcoal Production.Effective introduction of a continuous improvement and customer focused culture.