Experience

Apex Performance Solutions

• United States
• Wellness and Fitness Services

• Project Manager

  • Aug 2010 - Present

  Provided application support for the Channel Incentives Platform coordinating payment transactions globally to OEM partners. Also worked on the OEM Business Intelligence platform ensuring secured access to the data held within the BI platform. Project Manager for the development of a new business application for the Shape the Future program managing a dev team based out of India. Project delivered on time and on budget. Project Manager for the migration of three SQL servers from one Cloud Platform hosted within Microsoft to the Azure Cloud Platform. Show less



Self

• Switzerland
• Business Consulting and Services
• 1 - 100 Employee

• Owner

  • Jul 2007 - May 2011

  Performed analysis and developed more efficient business processes to make the business more visible, profitable and viable in a down economy. Sold the business in May 2011 Performed analysis and developed more efficient business processes to make the business more visible, profitable and viable in a down economy. Sold the business in May 2011



Conlon Consulting LLC

• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Feb 2007 - May 2007

  - Hired to perform Microsoft Great Plains implementations & upgrades - Obtained Great Plains 9.0 certification Feb 2007. - Earned Microsoft SQL Server 2007 MCTS certification April 2007 (MCP ID 3852630). - Performed several implementations/upgrades for various clients around the greater Reno/Tahoe area. - Created an automated bank reconciliation tool utilizing Microsoft SQL Reporting Services (SSRS) & Microsoft SQL Integration Services (SSIS) as part of a consulting project for a multi-million dollar global customer Proactive Solutions. Show less



Microsoft Licensing

• India
• E-learning
• 1 - 100 Employee

• Senior IT Manager

  • Feb 2001 - Dec 2006

  > Managed the entire IT group for the Microsoft Corporation subsidiary, Microsoft Licensing, LLC in Reno, NV. > Managed $10 million annual budget across three cost centers, which included monthly expenditure reviews and forecasting spend for remaining fiscal year. Came in on, or under budget every year managing the budget lifecycle. > Created/managed two separate global 24x5 Tier 2 Application Support teams. These two teams supported high-availability applications that processed more than 65% of Microsoft’s revenue, representing approximately $18 billion in annual transaction processing using multiple applications in our data center in Reno. > Developed & utilized a comprehensive set of metrics to drive information delivery to various levels of management concerning the performance of the various teams/processes under my control. > Developed a Process Library for our Tier 2 support team, “TMPL” = T2 MOF Process Library, based on the ITIL standards & Microsoft Operations Framework (MOF) hosted on SharePoint. This increased our overall SLA compliance by more than 15%, and standardized many disparate processes across geographic regions. This became the centerpiece for training new staff members, or redeploying existing labor into new areas of the organization. > Managed the implementation of support processes around a dramatic change in the Microsoft billing model for OEM customers. As result of my direct involvement a Tier 1 Help Desk was created, a UAT test team & environment were created, and a significant business process re-engineering effort took place which resulted in streamlining processes for handling business transactions based on the resulting staffing model. > Created framework to execute Business Continuance/Disaster Recovery procedures around the IT infrastructure. Show less



Microsoft Corporation

• United States
• 1 - 100 Employee

• Global SAP SD Production Support Manager

  • Jan 1998 - Feb 2001

  > Hired to manage the implementation of the SAP SD/MM module into Test/Production environment at Microsoft. > Screened/interviewed/hired a new worldwide Application Support group to support existing & new SAP functionality. > Managed the worldwide support group for all of Microsoft’s Sales & Distribution transactions that occur through SAP, representing over $20 billion worth of transactions for multiple business streams at Microsoft. > Developed support processes which enabled my team to do more with less people utilizing a knowledge base solution. > Managed a worldwide staff of 14 people, with the heaviest Help Desk ticket volume versus the rest of the SAP support teams with less people. > Developed Service Level Agreement (SLA) process & deployment, and facility to measure the SLA response. > Created processes by which my team engaged in the quarterly release cycle to not only screen new functionality, but also for my team to become familiar with the new functionality prior to deployment in order to better support that functionality when it was released to our customers/partners. Show less