Business Office Manager

• Sep 2018 - Present

CAP II Lead

• Aug 2014 - Sep 2018

Responsible for all aspects of store inventory with emphasis on providing accountability with OSHA regulatory compliance regarding cleaning hazardous wastes and operating facility equipment. Original point of contact for customer service, satisfaction and experience. Responsible for all aspects of store inventory with emphasis on providing accountability with OSHA regulatory compliance regarding cleaning hazardous wastes and operating facility equipment. Original point of contact for customer service, satisfaction and experience.

Operations Manager

• 2014 - 2014

Managed patient care, staff development, patient services, and external medical providers. Monitored and intervened to coordinate optimum levels of patient satisfaction, continuity of care and billing activity. Fully accountable for regulatory compliance of care issues and program requirements for physician resident program. Managed $5M budget. Managed patient care, staff development, patient services, and external medical providers. Monitored and intervened to coordinate optimum levels of patient satisfaction, continuity of care and billing activity. Fully accountable for regulatory compliance of care issues and program requirements for physician resident program. Managed $5M budget.

Public Health Administrator

• 2008 - 2013

Held full accountability for strategic direction, day-to-day management and fiscal sustainability of entire organization. Led team of 40 FTEs and 6 PTEs; reported to bi-county Board of Health (4 members from each county). KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Served as active participant in Illinois Planning and Needs (I-PLAN) community health needs assessment process required for creating 5-year community health priority plan to receive continued state funding. ★ Developed public-private partnership with local laboratory service company for worksite wellness services; instituted an employee wellness program that resulted in over 80% employee participation. ★ Created innovative evidence-based prevention/wellness chronic disease model for community and worksite interventions by launching new partnership with Riverside Medical Center and Iroquois Mental Health Center. ★ Implemented Emergency Response Plan for 2008 flood in Iroquois County. Secured $4.7 million grant for flood damages. ** Agency awarded “Business of the Year” in 2010 from the Chamber of Commerce ** Hero Tameling, IPEM has recommended your work as Public Health Administrator at Ford-Iroquois Public Health Department. Dear Douglas, I've written this recommendation of your work to share with other LinkedIn users. Details of the Recommendation: "Doug was the driving force behind the application, award and implementation of a multi-million dollar Social Services Block Grant from the Illinois DHS to the I-Ford Public Health Department for flood response and recovery. During the life of the grant Doug demonstrated superior knowledge, integrity and creativity which resulted in excellent results and accelerated recovery for the impacted residents, localities and public/private infrastructure. An extremely effective administrator and creative implementer! Hero Tameling Director, OSEP/IDHS, (Ret)" Service Category: Grantee Year first hired: 2008 Top Qualities: Great Results, High Integrity, Creative Show less

Deputy Administrator / Administrator

• 2004 - 2007

OVERVIEW: Promoted to oversee all aspects of the agency, supervising team of 17 and reporting to the Board of Health. Hired and trained staff, prepared reports for the community and Board, wrote the annual agency budget, and ensured regulatory compliance for all programs/activities. Collaborated with other healthcare providers in the area. KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Collaborated with local health care agencies and businesses on “Connect SI” initiative to increase health care service lines and quality of health care as well as provide new employment opportunities in the region. ★ Designed and managed project to promote healthy eating (broadcast on WSIU). Staged live cooking demonstrations and food preparation; delivered educational monologue on eating patterns post-WWII. Event became a huge success, with 100s of attendees (avg. at Farmer’s Market events was 40-50). ★ Led first live emergency response drill for the department that simulated biological weaponization; event held jointly with other local health departments, health care providers, and emergency response personnel, with over 30 agencies and 300 individuals successfully trained in a variety of response activities. ** Department awarded “Healthy Employer Status” by the American Heart Association ** Show less

Epidemiology Specialist

• 2004 - 2004

OVERVIEW: Investigated individuals diagnosed with a communicable disease to mitigate further disease spread in the community. KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Participated in large, live bioterrorism activity, using experience in future positions ★ Received letters of commendation from the St. Louis Health Commissioner for smallpox training completed with 880+ firemen. ** Received Letter of Commendation from the White House for work during actual bioterrorism response ** Show less

Research Assistant; Graduate Assistant

• 2002 - 2003

OVERVIEW: As a Research Assistant, worked on first phase of grant entitled Special Interest 10 Project (SIP 10). Developed quantitative analysis spreadsheets for data from all 50 state physical activity directors. As a Graduate Assistant, worked on “A Crisis of Care” project designed to improve health care services and access to care issues in St. Louis. OVERVIEW: As a Research Assistant, worked on first phase of grant entitled Special Interest 10 Project (SIP 10). Developed quantitative analysis spreadsheets for data from all 50 state physical activity directors. As a Graduate Assistant, worked on “A Crisis of Care” project designed to improve health care services and access to care issues in St. Louis.

Food & Beverage Director

• 1998 - 2000

OVERVIEW: Managed 8 departments, supervising all Department Heads. KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Led complete redesign of the breakfast area at a substantial savings ($250,000+). ★ Created safety incentive program, streamlined food and beverage costs, instituted monthly staff meetings, and introduced innovative promotions. OVERVIEW: Managed 8 departments, supervising all Department Heads. KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Led complete redesign of the breakfast area at a substantial savings ($250,000+). ★ Created safety incentive program, streamlined food and beverage costs, instituted monthly staff meetings, and introduced innovative promotions.

Multiple Management Positions

• 1992 - 1998

OVERVIEW: Built distinguished record of achievement and advancement with an industry leader. KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Earned Manager of the Year and Manager of the Quarter awards ★ Advanced employee opinion survey from 92nd best to 2nd best in one years time out of 102 total Hyatt Hotels OVERVIEW: Built distinguished record of achievement and advancement with an industry leader. KEY CONTRIBUTIONS & ACHIEVEMENTS: ★ Earned Manager of the Year and Manager of the Quarter awards ★ Advanced employee opinion survey from 92nd best to 2nd best in one years time out of 102 total Hyatt Hotels