Douglas Converse
Director of Compliance at Collabware- Claim this Profile
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Bio
Credentials
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Implementing a Privacy, Risk, and Assurance Program
LinkedInAug, 2021- Sep, 2024 -
Cloud Architecture: Core Concepts
LinkedInSep, 2020- Sep, 2024 -
Cloud Computing: BC/DR Best Practices
LinkedInSep, 2020- Sep, 2024 -
Cybersecurity Awareness: Breaking Down Cloud Security
LinkedInSep, 2020- Sep, 2024 -
SharePoint 365: Advanced Workflows with Nintex
LinkedInAug, 2020- Sep, 2024 -
Project Management Foundations
LinkedInJul, 2020- Sep, 2024 -
SharePoint Workflow Automation: Nintex
LinkedInJul, 2020- Sep, 2024
Experience
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Collabware
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Canada
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Software Development
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1 - 100 Employee
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Director of Compliance
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Oct 2020 - Present
Collabware frees everyone from information chaos.Collabware helps enterprises and governments achieve legislative and regulatory information management compliance by providing intelligent archiving, discovery and records management solutions. By automatically protecting critical content and revealing dark data, Collabware solutions increase organizational transparency so information can be properly retained, managed, harnessed for business transformation. Collabspace is a security-certified and highly scalable intelligent Information Management cloud service that enables organizations to connect to and archive content from multiple repositories into a data lake for the purposes of managing content lifecycle and extracting new value and meaning through content analysis.As Director of Compliance Doug directs the corporate efforts to meet external regulatory compliance program requirements, including implementation of corporate policies and procedures.Key successes in 2022 so far include leading the efforts to achieve SOC2 Type II Certification for the period of January to December 2021. Thank you to all the team for achieving this certification for the second year in a row. Key successes in 2021 included achieving FedRAMP Ready (High) status for Collabspace in the US government cloud. FedRAMP (the Federal Risk and Authorization Management Program) is a government-wide program that promotes the adoption of secure cloud services across the US Federal Government by providing a standardized approach to security and risk assessments for cloud technologies and US federal agencies.Doug also led the efforts to achieve SOC2 Type II Certification for the period of January 1 to December 31, 2020.
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Project Manager
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Sep 2018 - Sep 2020
In this project management role Doug ensured successful deployment and support of Collabware products to end customers. targeting their full understanding and efficient use of the product. • Responsible for managing all service engagement projects for Collabware CLM and Collabspace• Develop project schedules and determine resources needed (internal or third party sub-contractor)• Chair regular status updates with customers to discuss project activities, timeline, milestones• Log and track any issues, develop and enable any mitigation strategies with customer• Facilitate working sessions with customers to demonstrate software functionality, and provide product training • Work closely with Product Development team to investigate, resolve issues and communicate process and outcome to customers• Maintain on-going relationship to drive customer retention and follow-on engagementsMajor project customers include:• BC Housing [Vancouver]• EBSCO [Birmingham]• Cobb EMC [Atlanta]• District of Sooke [BC]• Alberta Electrical Systems Operators [Calgary]• Plains All American Pipeline [Houston]• Sulphur Springs Valley Electrical Coop [Arizona]
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FileFacets
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Business Consulting and Services
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Sales Director - North America
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Jul 2016 - Feb 2018
FileFacets SaaS solution is an on-line enterprise discovery and data privacy compliance software that allows businesses to locate, analyze and process unstructured content from multiple sources, and to protect sensitive data and mitigate risk.As Sales Director - North America I am responsible for creating and managing VAR Partner and End User relationships that drive revenue and market share growth. Key sales activities include: • Responsible for prospecting and presenting FileFacets solutions to net new Channel Partners, Distributors and end-users.• Established partnerships with key re-sellers across North America• Participate in product marketing, and demand generation activities such as attending trade shows, industry seminars and events, and end-user meetings• Worked closely with internal technical departments to provide compelling value propositions to the market• Supported partners in software demonstrations, technology and end-user project qualification discussions• Reviewed pricing models to optimize monthly recurring revenue
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Vice President, Operations
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Aug 2014 - Jul 2016
FileFacets is an Information Management company specializing in records management, taxonomy classification, data analytics and migration to Enterprise Content Management (ECM) systems using their proprietary software. FileFacets software is now offered as a SaaS product, sold in addition to our service offerings.As Vice President, Operations I directed all aspects of client service delivery and project management activities:• Consult with all senior client project stakeholder to establish project goals and parameters• Build consulting service program that aligns with customers individual requirements• Develop service delivery project pricing and proposal creation to support Sales team• Determine all resource allocations for project delivery and client success activities• Direct all activities to successfully complete service delivery engagement• Maintain on-going relationship to drive customer retention and garner follow-on service delivery engagementsRelated management activities included:• Standardized documentation for project reporting, client communication and change management• Developed and enforced internal policies for Information Security, Data Privacy and Personal Information• Established formal project “hand-off” process from sales to delivery that increased client satisfaction• Provided input regarding product management, software development and Release Management processes• Provide input on marketing collateral including writing case studies and white-papers• Also, as member of the senior management team provide input on sales and marketing initiatives such as value proposition development, VAR Channel program development, partner on-boarding processes, website design and blog creation.To support business growth by selling the FileFacets SaaS software I took a role in establishing a partner channel in June 2016. Since that time I have established partnerships with key re-sellers across North America.
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Manager, Project Delivery
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Oct 2013 - Jul 2014
As Manager, Project Delivery I oversee the professional services team that provides project activities for all data management projects, assisting in the resource planning, project planning and client reporting at Perram Corporation.
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Project Manager
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Feb 2012 - Sep 2013
In this client-interactive role as Project Manager with FileFacets (previously Perram Corporation) I was responsible to deliver exceptional results in project management following strict adherence to PMI and Prince2 methodologies. Information management activities include facilitating workshops to build taxonomy and metadata models for client data transformation, design and deliver change management programs, deliver training to customer SME regarding the Perram software, and schedule migration to ECM. Project management activities include meeting key project stakeholders to design project delivery strategy, create detailed work breakdown structures, assessing resource requirements and resource scheduling, prepare and deliver project status reports. Major Project Clients include:• Southern California Edison [Los Angeles] • Environment Canada [Edmonton]• Alberta Livestock & Meat Agency (ALMA) [Edmonton]• BHP Billiton – Petroleum [Houston]• BHP Billiton – Base Metals North America [Tucson]• Alberta Tourism, Parks and Recreation [Edmonton]• SaskPower [Regina]• Peabody Energy [St. Louis]• Enbridge Energy [Edmonton]• Cobalt Energy [Houston]• Husky Energy [Calgary]• BHP Billiton – Diamonds & Specialty Products [Saskatoon]
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Self-employed
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Real Estate
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1 - 100 Employee
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Management Consultant
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Apr 2010 - Feb 2012
As an independent management consultant I provided services for several contracts:• Consulting services for a corporation’s business continuity program reviewing their staff awareness training, testing, internal auditing and record keeping.• Review of facility maintenance activities for data centre operations and critical infrastructure.• Review and test functionality on an aviation-industry safety management software As an independent management consultant I provided services for several contracts:• Consulting services for a corporation’s business continuity program reviewing their staff awareness training, testing, internal auditing and record keeping.• Review of facility maintenance activities for data centre operations and critical infrastructure.• Review and test functionality on an aviation-industry safety management software
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International Financial Data Services
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Financial Services
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Manager, Corporate Services
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Nov 2005 - Mar 2010
Reporting to the Chief Financial Officer, I directed the facility management and office administration team for a mutual fund processing company. Main areas of responsibility • Responsible for all aspects of work environment in this 135,000 square foot office environment.• Managed the critical systems including data centre infrastructure and emergency back-up systems.• Oversee workplace design and create accommodation standards for over 600 staff. • Enhanced the Business Continuity Program for all business units in the corporate office.• Directed all administration activities such as inventory control, corporate travel, and physical security.• Member of the Risk Management Committee, the Security Council and the Joint Health & Safety Committee.Key project successes included:• Achieved the highest internal audit rating for physical security and business continuity processes.• Upgraded electrical back-up distribution system to accomodate all staff during a power interruption. • Designed and implemented an in-house Business Continuity planning system. • Coordinated the re-location of the corporate remote recovery facility. • Coordinated escalating response activities and emergency communication during the H1N1 global pandemic in 2009.
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MFP Financial Services
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United States
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Financial Services
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1 - 100 Employee
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Manager, Corporate Services
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Aug 1999 - Nov 2005
Reporting to the Chief Financial Officer, I managed all aspects of facility and property management and office administration in the corporate head office of a technology leasing company.• Responsible for multiple locations, in Canada and the USA. • Negotiated leases and responsible for the operating budgets for entire portfolio.• Directed property management for warehouse operations throughout the company. • Contracted all trades for facility management, life safety systems, physical security and telecommunications services.• Responsible for corporate business travel for entire staff. Key project successes included:• Coordinated sublease of 40% SF of one facility; total sublease revenue exceeded $1 million.• Re-negotiated Long Distance contract reducing toll charges by 40% annually. • Upgraded video surveillance system to increase warehouse safety and product security.
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Education
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2001 - 2006
Ryerson University
Facilities Management -
1981 - 1985
York University
B.A., Arts - Honours
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