Experience

Thirteenth Floor Entertainment Group

• United States
• Entertainment Providers
• 1 - 100 Employee

• Manager of Customer Service and Ticketing

  • Jun 2022 - Present

• Customer Service Manager

  • Jun 2021 - Jun 2022


The Bluebird Theater
• United States
• Security

  • Sep 2017 - Sep 2021


Upserve

• Indonesia
• Food and Beverage Services
• 1 - 100 Employee

• Customer Support Specialist

  • Nov 2020 - Jun 2021

  Upserve is redefining restaurant operations. Upserve’s all-in-one Restaurant POS and Management Platform empowers restaurants to easily operate, manage, and grow their profits - from the front-of-house to the back - so restaurants can keep the focus on hospitality. Upserve is redefining restaurant operations. Upserve’s all-in-one Restaurant POS and Management Platform empowers restaurants to easily operate, manage, and grow their profits - from the front-of-house to the back - so restaurants can keep the focus on hospitality.



AXS

• Design

• Customer Care Manager

  • Nov 2019 - Nov 2020

  Address client and customer needs while managing a highly skilled customer service team. Continue to build and mentor a team of customer service specialists that engage with customers over the phone and through email. Schedule staff, create and update monthly reports for distribution to key stakeholders.

• Customer Care Agent

  • Jun 2018 - Nov 2019

  Provide ticket holders with information about venues, tickets, policies, and refunds. Maintain a strong base of information about a range of venues and events in the Denver area. Frequent use of Zendesk platform, Flash Seats, and Back Office.



Outspoke.

• United States
• Marketing and Advertising

• Digital Marketing Strategist

  • Sep 2018 - Apr 2019

  Content creation, social media management, blog writing, WordPress developing, marketing strategies, etc. Content creation, social media management, blog writing, WordPress developing, marketing strategies, etc.


Nimbleslick Entertainment
• Music
• 1 - 100 Employee
• Agent Assistant

  • Jan 2017 - Jan 2018