Douglas Reeves
Technical Support Engineer at StreamSets Inc.- Claim this Profile
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Bio
Zach Denton
I've had the great fortune to work with Douglas directly and indirectly over our time together at T-Mobile, with every experience he brings his best effort, creativity and attitude. Having a solid background on customer focus myself, I've observed Douglas exhibits exceptional customer service skills, regardless of status as peer, customer or leadership. How many times we crossed paths where he took on a project to ensure better reliability and support to a product such as HPNA/MFNA, Granite, Ericsson Adaptive Inventory (EAI) or countless others, you could be assured Douglas would not just act like an owner, he signifies himself to truly be the owner with his great attention to detail, willingness to learn/listen/observe from all information sources such as manuals (RTFM!), collaboration, and good, old-fashioned work/learn/try/grow. I would highly recommend him to any team and role he finds of interest and hope to cross paths professionally with him again as he's always that person you want on your team with his great dedication and ease to work with in any fashion.
Zach Denton
I've had the great fortune to work with Douglas directly and indirectly over our time together at T-Mobile, with every experience he brings his best effort, creativity and attitude. Having a solid background on customer focus myself, I've observed Douglas exhibits exceptional customer service skills, regardless of status as peer, customer or leadership. How many times we crossed paths where he took on a project to ensure better reliability and support to a product such as HPNA/MFNA, Granite, Ericsson Adaptive Inventory (EAI) or countless others, you could be assured Douglas would not just act like an owner, he signifies himself to truly be the owner with his great attention to detail, willingness to learn/listen/observe from all information sources such as manuals (RTFM!), collaboration, and good, old-fashioned work/learn/try/grow. I would highly recommend him to any team and role he finds of interest and hope to cross paths professionally with him again as he's always that person you want on your team with his great dedication and ease to work with in any fashion.
Zach Denton
I've had the great fortune to work with Douglas directly and indirectly over our time together at T-Mobile, with every experience he brings his best effort, creativity and attitude. Having a solid background on customer focus myself, I've observed Douglas exhibits exceptional customer service skills, regardless of status as peer, customer or leadership. How many times we crossed paths where he took on a project to ensure better reliability and support to a product such as HPNA/MFNA, Granite, Ericsson Adaptive Inventory (EAI) or countless others, you could be assured Douglas would not just act like an owner, he signifies himself to truly be the owner with his great attention to detail, willingness to learn/listen/observe from all information sources such as manuals (RTFM!), collaboration, and good, old-fashioned work/learn/try/grow. I would highly recommend him to any team and role he finds of interest and hope to cross paths professionally with him again as he's always that person you want on your team with his great dedication and ease to work with in any fashion.
Zach Denton
I've had the great fortune to work with Douglas directly and indirectly over our time together at T-Mobile, with every experience he brings his best effort, creativity and attitude. Having a solid background on customer focus myself, I've observed Douglas exhibits exceptional customer service skills, regardless of status as peer, customer or leadership. How many times we crossed paths where he took on a project to ensure better reliability and support to a product such as HPNA/MFNA, Granite, Ericsson Adaptive Inventory (EAI) or countless others, you could be assured Douglas would not just act like an owner, he signifies himself to truly be the owner with his great attention to detail, willingness to learn/listen/observe from all information sources such as manuals (RTFM!), collaboration, and good, old-fashioned work/learn/try/grow. I would highly recommend him to any team and role he finds of interest and hope to cross paths professionally with him again as he's always that person you want on your team with his great dedication and ease to work with in any fashion.
Credentials
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Career Essentials in Software Development by Microsoft and LinkedIn
MicrosoftDec, 2022- Nov, 2024
Experience
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StreamSets Inc.
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United States
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Software Development
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200 - 300 Employee
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Technical Support Engineer
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Feb 2023 - Present
I just started this job, and I'm still in training, so I'll come back and write more about what I'm up to after I have a little more time on the job. I just started this job, and I'm still in training, so I'll come back and write more about what I'm up to after I have a little more time on the job.
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Technical Support Engineer
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2019 - Nov 2022
Designed and developed rules and solutions for event handling and presentation using OSI NetExpert and IBM Netcool (Watson AIOps) event management systems. Managed operations of mission-critical monitoring systems in geo-redundant high-availability (HA) environment using DevOps methods and practices• Developed solution to identify and suppress non-actionable alarms being sent to NOC when far-end node was down due to network maintenance, freeing NOC team to work on actionable alarms and decreasing overall Mean Time to Resolve (MTTR). Show less
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Technical Support Engineer
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2015 - 2019
Conducted application operations / production support, incident and change management, troubleshooting, root cause analysis, and process documentation and improvement for network, event, and configuration management systems. Provided escalation-level support to several operations teams on multiple application platforms.• Created and overhauled technical and procedural documentation for use by engineers in support of multiple applications and instructed engineers on processes and diagnostic methodology, enhancing operational efficiency, application uptime, and MTTR. Show less
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Senior Network Operations Center Technician
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2013 - 2015
Won T-Mobile Technology Excellence Champion award (2014) for leadership and technical excellence.Operated as technical leader of production support team for 15 applications. Performed incident and change management. Created technical documentation and support procedures for applications. Trained and mentored NOC technicians for application support role and provided 3rd-level technical escalation support to team.• Drove formation of breakout team to handle application support within Network Operations Center, establishing model for later NOC reorganization into specialist teams.• Delivered superior application reliability and customer satisfaction from previous support teams, overcoming lack of team member previous experience with application or server support or with UNIX-like operating systems. Show less
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Education
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Texas A&M University
Coursework toward Bachelor's, Computer Science
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