Doug Hagen

Principal, Research and Development; Technical Product Owner at COFENSE
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Contact Information
us****@****om
(386) 825-5501
Location
Buffalo, New York, United States, US

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Experience

    • United States
    • Computer and Network Security
    • 200 - 300 Employee
    • Principal, Research and Development; Technical Product Owner
      • Feb 2018 - Present

      Leesburg, Virginia, United States Created Cofense Vision proof-of-concept and ensured the success of it’s public launch as interim Product Owner. Helped produce multiple proof-of-concepts that evolved into production solutions or major features such as Cofense Validator, Vision's Auto-Quarantine feature, and offline report generation for Vision. Architected and created an ETL service that imports and enriches IoCs and IoC hit data from external and proprietary sources for dissemination among Cofense services… Show more Created Cofense Vision proof-of-concept and ensured the success of it’s public launch as interim Product Owner. Helped produce multiple proof-of-concepts that evolved into production solutions or major features such as Cofense Validator, Vision's Auto-Quarantine feature, and offline report generation for Vision. Architected and created an ETL service that imports and enriches IoCs and IoC hit data from external and proprietary sources for dissemination among Cofense services, verification, and reporting. Saved hundreds of hours by introducing Ansible to the team, creating playbooks, and reusable Roles. Boosted productivity and accuracy of over 70 globally dispersed Phishing Defense Center analysts by overhauling the JavaScript-based tools and back-end services they rely on. Created a suite of JSON-API Rails services and client libraries in Python and Ruby that create URLs based on criteria, track clicks (optionally sending click data back to clients via webhook callbacks), and generate consistent, internationalized phishing content. Resolved back-end and SQL performance issues escalated from the production engineering team. Supported a team of 50 as interim VP of Engineering during a transformational cost cutting reorganization. Show less

    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Principal, Research and Development
      • Aug 2016 - Feb 2018

      Leesburg, Virginia, United States Pivoted regularly between various technologies, languages, frameworks, and APIs to directly address the needs of executive leadership team members. Created and maintained Rails-based file transfer service relied on for daily business operations. Empowered sales and marketing teams by building an OSINT service that tracks which email security technologies customers and prospects use over time, pushing results to Salesforce for visibility. Reduced AWS costs by identifying… Show more Pivoted regularly between various technologies, languages, frameworks, and APIs to directly address the needs of executive leadership team members. Created and maintained Rails-based file transfer service relied on for daily business operations. Empowered sales and marketing teams by building an OSINT service that tracks which email security technologies customers and prospects use over time, pushing results to Salesforce for visibility. Reduced AWS costs by identifying over-sized and unnecessary infrastructure.

    • Vice President of Engineering
      • Jan 2011 - Jul 2016

      Leesburg, Virginia, United States Built and led a team of over 40 developers, system administrators, and QA engineers as the company achieved over $35MM in ARR and A, B, and C raises. Organized regular team meetings at technical conferences around the country for camaraderie and recruitment. Mentored and managed the team that launched Triage, the company’s second email security solution. Streamlined and matured our development, deployment, on-call, and support processes as the team grew. Created… Show more Built and led a team of over 40 developers, system administrators, and QA engineers as the company achieved over $35MM in ARR and A, B, and C raises. Organized regular team meetings at technical conferences around the country for camaraderie and recruitment. Mentored and managed the team that launched Triage, the company’s second email security solution. Streamlined and matured our development, deployment, on-call, and support processes as the team grew. Created regular reports and conducted presentations for the company and executive leadership. Enthusiastically kept working tickets, taking customer support calls, and attending sales demos with prospects.

    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Django Developer
      • Jan 2012 - Mar 2012

      Sterling, Virginia, United States Delivered a credit card payment portal with accrual based financial reporting under the co-founders’ direction.

    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Lead Developer (PhishMe)
      • Apr 2009 - Jan 2011

      Chantilly, Virginia, United States As the first PhishMe employee, I was responsible for all development, system operations, and tier-1 support. Designed and prioritized major product features with co-founders. Hired, trained, and mentored the initial development and sysops teams. Prepared configuration management and provisioned a federal customer’s self-hosted, on-site PhishMe instance. Engineered and maintained internally used custom solutions for business operations and research. Conducted… Show more As the first PhishMe employee, I was responsible for all development, system operations, and tier-1 support. Designed and prioritized major product features with co-founders. Hired, trained, and mentored the initial development and sysops teams. Prepared configuration management and provisioned a federal customer’s self-hosted, on-site PhishMe instance. Engineered and maintained internally used custom solutions for business operations and research. Conducted web-application security penetration testing engagements for Intrepidus Group clients. Created and maintained internal documentation. Attended sales demos. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Developer
      • May 2005 - Aug 2008

      Falls Church, Virginia, United States Mitigated crippling performance issues of a recently-fielded intelligence gathering solution. Designed and engineered a complete rewrite of a web app and backend services relied on for wartime operations. Responsible for three mission-critical web apps, a backend API service, and a custom deployment framework. Designed a space-efficient encoding syntax and developed supporting client libraries in C, Perl, and Python. Assisted the forensics team at their customer's… Show more Mitigated crippling performance issues of a recently-fielded intelligence gathering solution. Designed and engineered a complete rewrite of a web app and backend services relied on for wartime operations. Responsible for three mission-critical web apps, a backend API service, and a custom deployment framework. Designed a space-efficient encoding syntax and developed supporting client libraries in C, Perl, and Python. Assisted the forensics team at their customer's office to complete a Java solution and address performance issues. Helped setup a classroom used to train new operators on-site at customer's headquarters. Conducted urgent change requests with absolutely minimal turn-around time. Entrusted with Secret/TS/SCI security clearances from multiple agencies. Show less

    • Technology, Information and Internet
    • Programmer
      • Apr 2003 - May 2005

      Buffalo, New York, United States Boosted company’s daily revenue by speeding up partner server code that responded to over 150MM daily hits on sites like MSNBC and CBS MarketWatch. Teamed up with co-founder to create, launch, and manage a stand-alone domain parking SAAS offering.

    • United States
    • Higher Education
    • 700 & Above Employee
    • CIT Help Desk Supervisor
      • Jan 1999 - Dec 2002

      Buffalo, New York, United States Resolved over 6,400 support issues for a community of 55,000 students, faculty, and staff via email, telephone, walk-in, and on-site. Interviewed, hired, and trained over 40 Help Desk consultants. Created and taught three IT workshops for dozens of professional members of the University community.

Education

  • State University of New York at Buffalo
    BS, Business Administration / Management Information Technology
    1998 - 2003

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