Experience

Creativity, INC

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Sr. Director - Operations

  • Jun 2023 - Present



Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Director - Store Strategy and Method Improvement

  • Jan 2020 - Jun 2023

  Identify, test, and implement numerous productivity and cost saving opportunities throughout every area of the store in order to optimize store payroll spend and improve customer service •Identify industry best practices, competitor practices, and technology opportunities to improve store efficiency, execution, and reduce labor spend at both Ross and dd’s •Analyze potential short and long term financial and change management impacts •Direct cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, and the field to implement pilots and chain-wide initiatives to improve efficiency •Define project success criteria (Key Performance Indicators, qualitative feedback, cost/benefit analysis) and lead and manage cross-functional teams to deliver required results in accordance with corporate expectations and time schedules •Define and maintain timelines and resource requirements •Draw conclusions based on data analysis, quickly be able to identify inconsistencies or anomalies in data •Understand how engineered labor standards are created through the use of the Maynard software suite •Support the development of measurements for current and future processes •Drive and validate measurement of method improvement labor saves •Serve as key point of contact for organization to understand impact of changes in the business on labor •Ensure linkage between labor standards, business objectives, and the labor management system •Support business needs by completing data analysis on various topics and presenting findings in succinct communication Show less



Michaels Stores

• Retail
• 700 & Above Employee

• Manager - Planogram Production

  • Dec 2016 - Jan 2020

  *Lead planogram production team for Michaels stores. *Manage team of 13 Merchandise Presentation Specialists. Execute planogram documentation to meet goals established during the analysis and decision-making process.*Support Store Operations by managing processes providing specific space planning merchandise direction.*Implement direction that is both visually appealing to the customer and efficient and functional for the store to implement and maintain*Work cross-functionally with Merchandising, Marketing, Visual, Inventory Management and Store Operations teams Show less

• Director - Store Process Simplification

  • Mar 2014 - Dec 2016

  *Lead the development and refinement of Standard Operating Procedures across all Michaels Stores*Identify and implement efficient workflow and process simplification by leading Lean process improvement initiatives requiring cross-functional support*Build and maintain store Engineered Labor Standards across 1,200+ retail stores*Support department Vice President with key inputs to drive decision impacting the business and company strategy*Manage relationship with multiple vendors across various platforms from Store Supplies, Team Member Garments, and Non-Merchandise Procurement *Lead a team engineers and analysts to drive costs from the stores organization while providing outstanding customer service Show less

• Manager - Operations POS Transformation

  • Jan 2014 - Mar 2014

• Manager - Engineering - Supply Chain Optimization

  • Jan 2013 - Dec 2013

  *Maintain the Labor Management Systems for the Michaels Distribution Network. *Responsible for training, developing and coaching a team of Field Industrial Engineers to support the DC network and company objectives. *Lead cross-functional productivity improvement projects throughout the Supply Chain network by utilizing engineering techniques in the areas of data extraction and analysis, work measurement, methods development, lean, continuous improvement and project management.



Michaels Arts and Crafts

• Irving, Texas

• Manager - Store Processes and Labor Standards

  • Sep 2008 - Jan 2013

  *Maintain Engineered Labor Standards for a 1000+ store organization amounting to over $450 MM in store payroll dollars. *Direct the development, review and approval process for all store Standard Operating Procedures through working with cross-functional business partners in key areas of the organization. *Maintain systems for developing store process improvement initiatives through direct contact with the field organization. *Maintain Engineered Labor Standards for a 1000+ store organization amounting to over $450 MM in store payroll dollars. *Direct the development, review and approval process for all store Standard Operating Procedures through working with cross-functional business partners in key areas of the organization. *Maintain systems for developing store process improvement initiatives through direct contact with the field organization.



KB Toys

• Merchandise Analyst

  • 1996 - 2004