Developer

• Feb 2022 - Present

Software Engineer

• Apr 2021 - Dec 2021

App System Engineer

• Jun 2020 - Apr 2021

Software Developer

• Nov 2019 - Apr 2020

Application Developer

• May 2018 - Jun 2019

Software Developer

• Sep 2015 - May 2018

• Developer on team for in-house Transport Management Software, using C#, MVC 4, HTML5, CSS, jQuery, JavaScript to create web based applications • Developed updated ‘Driver Profile’ application, including supporting databases, SSIS package to load data from legacy tables, and UI elements. • Worked in an Agile environment using Team Foundation Server, then Jira for workflow and tasks, including Quality Assurance tasks. • Developer on team for in-house Transport Management Software, using C#, MVC 4, HTML5, CSS, jQuery, JavaScript to create web based applications • Developed updated ‘Driver Profile’ application, including supporting databases, SSIS package to load data from legacy tables, and UI elements. • Worked in an Agile environment using Team Foundation Server, then Jira for workflow and tasks, including Quality Assurance tasks.

Senior Analyst, IT Operations

• May 2010 - Sep 2015

· Primary responsibilities included desktop support, as well as support of corporate customer base. · Enhanced team engagement by creating a web based activity for use after staff meetings. The project increased engagement, as well as attention and focus for the team during meetings. · Created and managed SharePoint pages. · Testing and validating scripted applications for enterprise distribution. · Primary responsibilities included desktop support, as well as support of corporate customer base. · Enhanced team engagement by creating a web based activity for use after staff meetings. The project increased engagement, as well as attention and focus for the team during meetings. · Created and managed SharePoint pages. · Testing and validating scripted applications for enterprise distribution.

Field Sales Support

• Jul 2009 - May 2010

Started in Quality Analysis of new Field Sales software system, then after software released, switched over to supporting the deployment in the field for sales agents. Started in Quality Analysis of new Field Sales software system, then after software released, switched over to supporting the deployment in the field for sales agents.

Technician

• Feb 2006 - Mar 2009

· Resolved help desk calls and incident tickets and provided excellent customer service in a second-level support role. · I was a lead for the department in OS migration, mobile devices including BlackBerry, Microsoft Exchange and Active Directory management. · Resolved help desk calls and incident tickets and provided excellent customer service in a second-level support role. · I was a lead for the department in OS migration, mobile devices including BlackBerry, Microsoft Exchange and Active Directory management.

Technician

• Dec 2004 - Feb 2005

Assisted in password resets for encryption software Assisted in password resets for encryption software

Contractor

• Nov 2003 - Nov 2004

Assisted in shipping and imaging new computers to agents for an upgrade to Windows XP. Tested images, supported customers remotely and at deskside in corporate office. Assisted in shipping and imaging new computers to agents for an upgrade to Windows XP. Tested images, supported customers remotely and at deskside in corporate office.