Experience

Waibel Energy Systems

• United States
• Facilities Services
• 1 - 100 Employee

• IT Administrator

  • Mar 2018 - Present



Sogeti

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Professional - IT Helpdesk Leader

  • May 2014 - Feb 2018

  Team lead of the company IT Helpdesk. Our team supported over 2,500 end users based across the U.S. Some responsibilities included: - Support via ticket system and remote control tools - SCCM Administration - ServiceNow admin - Conduct team meetings - Planned the roll-out of new laptops for entire company - Kept documents up-to-date on IT SharePoint site to make sure employees had the latest info This job was a great learning experience and I enjoyed my time here thanks to my wonderful team. Show less



Waibel Energy Systems

• United States
• Facilities Services
• 1 - 100 Employee

• IT Specialist

  • Jun 2013 - Mar 2014



Miller Valentine Construction

• United States
• Construction
• 200 - 300 Employee

• Help Desk Technician

  • Jan 2012 - May 2013

  This was an internship position, working along side the full-time IT team. I was able to take concepts that I was learning in school and apply them hands on at this job. I helped support the user base in person and using remote utilities. I interacted with all levels of the company which kept things interesting and fun. I provided hardware and software support along with low to mid level administration duties, mostly through Active Directory. This job was my first real look into how IT is implemented into modern companies. I really enjoyed working with the people there and the company as a whole. Show less