Doug Pavic

Insides Sales Manager at DeeJay's Event Rentals LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US
Skills

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Credentials

  • Cisco Certified Network Associate Industrial (CCNA I)
    Cisco
    Jun, 2015
    - Sep, 2024
  • CCNA
    -

Experience

  • DeeJay's Event Rentals LLC
    • Insides Sales Manager
      • Dec 2014 - Present

      • Provides customer support for all assigned projects to ensure on time delivery and overall customer satisfaction. • Coordinates with on-site field service managers within the warehouse & scheduling of all activities and customer orders. • Develops and cultivate client relationships with both new and existing customers while achieving and exceeding profit and revenue objectives. • Manages & coordinates all inside sales, working directly with event managers within all departments to ensure overall “best-in-class” customer service. Show less

  • Tekelec
    • United States
    • Telecommunications
    • 200 - 300 Employee
    • Software Upgrade Engineer (SWOPS)
      • 2001 - Present

      • Perform Software upgrades on Eagle STP & ELAP. • Worked directly with the customer(s) to isolate complex software/hardware upgrade issues through Telekec NOC. • Perform Software upgrades on Eagle STP & ELAP. • Worked directly with the customer(s) to isolate complex software/hardware upgrade issues through Telekec NOC.

  • Nortel Networks
    • Telecommunications
    • 700 & Above Employee
    • System Test - Validation Engineer
      • 2000 - Present

      • Performed automated regression testing on the DMS-100/500 and worked with new customers in the delivery and sales of 5M per year. • Hardware upgrades on DMS 100 processors 88K to XA-CORE. • Developed multiple test documentation n for the AUTOVON project. • Performed automated regression testing on the DMS-100/500 and worked with new customers in the delivery and sales of 5M per year. • Hardware upgrades on DMS 100 processors 88K to XA-CORE. • Developed multiple test documentation n for the AUTOVON project.

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • NOC Tier II CALNET3 – Global Client Support Center
      • Jan 2014 - Dec 2015

      • Manages from cradle to grave AOTS/Remedy tickets. • Perform initial triage, isolate network issues, dispatch and provide resolution to all network/circuit issues reported via network alarm systems or via customers. • Providing Quality of Service (QoS) meeting/exceeding customer Service Level Agreement (SLA). • Managed & coordinated all customer site visits to ensure overall customer satisfaction • Managed Edge – MRS (Managed Cisco Routers). • Manages from cradle to grave AOTS/Remedy tickets. • Perform initial triage, isolate network issues, dispatch and provide resolution to all network/circuit issues reported via network alarm systems or via customers. • Providing Quality of Service (QoS) meeting/exceeding customer Service Level Agreement (SLA). • Managed & coordinated all customer site visits to ensure overall customer satisfaction • Managed Edge – MRS (Managed Cisco Routers).

  • Delta Electronics
    • Taiwan
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Product Sales Manager – Inside Sales
      • 2003 - 2010

      • Established new sales channel including distributor and OEM accounts within the US and Canada for multiple product lines that generated $22M per year in sales and revenue. • Generated all sales orders, credit memos and tracking information. • Processed customer purchase orders and provided shipping details, invoices, including order confirmations. • Registered & created credit lines for all new distributor, OEM and sales reps. • Developed and successfully launched the Delta RMA Web Online system for all customers throughout the U.S. and Canada. Show less

  • MCI Corporation
    • Telecommunications
    • 1 - 100 Employee
    • Advanced Routing Support Engineer II
      • 1996 - 2000

      • Call Center support for MCI’s Advanced Routing Systems. • Alarm Surveillance on the ICR platform. (ACD processes) • Troubleshoot application & quality issues on DMS-100/250. • Generated/resolved Service Reports (SR) to completion. • Call Center support for MCI’s Advanced Routing Systems. • Alarm Surveillance on the ICR platform. (ACD processes) • Troubleshoot application & quality issues on DMS-100/250. • Generated/resolved Service Reports (SR) to completion.

Education

  • CCNA
    Associate’s Degree, CCNA
    2000 - 2000
  • Purdue University
    Bachelor's degree, Electrical and Electronics Engineering
    1989 - 1996
  • Purdue University
    Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
    1989 - 1996
  • Purdue University Calumet
    Bachelor’s Degree, Electrical and Electronics Engineering
    1989 - 1996
  • Cisco Networking Academy
    CCNA, Computer Systems Networking and Telecommunications
    2015 -
  • Purdue University
    Bachelor of Science - BS, Electrical and Electronics Engineering
    1997 -
  • Purdue University
    Associate of Science - AS, Electrical and Electronics Engineering
    1995 -

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