Experience

Capita Business Services

• IT Services and IT Consulting
• 300 - 400 Employee

• Business Development Manager

  • Jun 2002 - Present

  Delivering operational efficiency improvements / cost savings achieved through business unit rationalisation programs and/or business process re-engineering. Development, review and delivery of project briefs, project plans and business requirements for trials, initiatives, new and/or enhanced systems / ways of working. Review and confirmation of functional specifications against agreed business requirements.



Subscription Servces Ltd - a wholly owned subsidiary of the Post Office

• Regional Manager

  • Jan 1991 - Jun 2002

  Regional Manager (Wales & West Region) Responsible for service delivery, predominantly focussed on revenue protection / collection / enforcement activities, initially through a network of 9 x area offices within North Wales and NW England which were rationalised to a single Regional Centre in 1996. • Involvement in media and public relations initiatives and also with business development / project work, including: • Office, area and regional rationalisations and efficiency… Show more Regional Manager (Wales & West Region) Responsible for service delivery, predominantly focussed on revenue protection / collection / enforcement activities, initially through a network of 9 x area offices within North Wales and NW England which were rationalised to a single Regional Centre in 1996. • Involvement in media and public relations initiatives and also with business development / project work, including: • Office, area and regional rationalisations and efficiency improvements, including establishment of the Regional Centre operation. • Debt recovery trials for local councils and utility companies Show less



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Various roles, including Area Manager (Liverpool)

  • May 1975 - Jan 1991

  Post Office Counters support & administration duties. Revenue protection / enforcement & fraud investigation.