Experience

NAVAJO TRIBAL UTILITY AUTHORITY

• United States
• 1 - 100 Employee

• Network Operations Manager

  • Dec 2020 - Present

  * Manage the operation of the NTUA Fiber Optic/Microwave Network, Network Operations Center, and Data Center. * Knowledgeable on CIENA 6500 DWDM, CIENA Packet Switching, ADTRAN Fiber to the Home (FTTH), design, provisioning, and troubleshooting. * Network Operations, NMS, Help Desk Tools, and Automation. * Systems background in CIENA, ADTRAN, and various WiFi equipment. * Oversee NOC / Data Center: OSP, ISP, and contractors to deploy HW/SW, also break/fix of network infrastructure. * Work with external service providers for DIA, PTP, and additional services for broadband connectivity on and off the Navajo Nation. * Build external Vendor, VAR, and Professional service relationships. Show less



FirstLight Fiber

• United States
• Telecommunications
• 200 - 300 Employee

• Senior Network Engineer - Core Engineering

  • Oct 2018 - Dec 2020

  * Knowledgeable on CIENA 6500 DWDM/Packet, CPL, and Nortel DWDM, CISCO DWDM, Infinera DWDM design, provisioning, and troubleshooting. * CIENA Metro Ethernet Switches * Systems background in CIENA One Control, CISCO CPO / EPN-M, and Infinera DNA for NE Surveillance. * Project management, implementation, and design of DWDM/Packet gear, leading projects for local metro and regional build outs. * Work with OSP, ISP, and contractors remotely to deploy HW and SW solutions. * Troubleshoot optical networks, from TIER 3 escalation perspective. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Manager of Network Operations NE Region – Optical Transport Services

  • May 2017 - Oct 2018

  • Knowledgeable with CIENA 6500, CPL, and Nortel DWDM, CISCO DWDM, Infinera DWDM design, provisioning, and troubleshooting.• Systems background in CIENA One Control, CISCO CPO / EPN-M, and Infinera DNA for NE Surveillance.• Yearly POR planning, bandwidth additions, and deployment in Northeast Region. Review of HLD / EDP’s and other associated projects.• Project management and implementation of DWDM gear, leading projects for local metro and regional upgrades.• Lead and work with multiple Network Operations teams, to overcome technical issues noted Charter Communications National Network.• Mentor and training new engineers for Charter Communications, on procedures, troubleshooting, and processes.• Cover technical aspects of Northeast network design and knowledge of OSP layout.• Work with multiple DWDM vendors, to assure product SW / HW stability. Show less

• Senior Network Engineer - Optical Transport Services

  • Mar 2014 - May 2017

  • SME on CIENA 6500, CPL, and other Nortel DWDM products.• CIENA One Control Implementation and support. • CISCO DWDM design and support 32, 80, and 96 channel gear.• CISCO CRS / ASR Router knowledge and trouble shooting.• Juniper QFX knowledge and trouble shooting.• POR bandwidth additions and planning assistance.• Project management and implementation of DWDM gear.• Hands on trouble shooting and support of DWDM gear.• Infinera dtn- x product knowledge and troubleshooting.• Assistance in the redesign and implementation of best practices in Albany Metro T & D Hubs. Show less



Ronco

• United States
• Telecommunications
• 100 - 200 Employee

• Senior Sales Engineer

  • Jan 2013 - Dec 2013

  • Certified AVAYA design and SME expert.• Ciena elite champion for Packet-Optical, Optical, and Carrier Ethernet solutions.• Bid Responses for data networking solutions.• Network design and solutions deployment.• Optical networking solutions and design consultant.• WLAN solutions design and deployment.• Marketing and professional services development.• Tier 2 & 3 customer support.

• Senior Data Engineer - Northeast Region

  • Dec 2011 - Nov 2013

  • Certified AVAYA design and SME expert.• Ciena champion for Packet-Optical, Optical, and Carrier Ethernet solutions.• Bid Responses for data networking solutions.• Network design and solutions deployment.• Optical networking solutions and design consultant.• WLAN solutions design and deployment.• Marketing and professional services development.• Tier 2 & 3 customer support.



Avaya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Services Manager II

  • Nov 2009 - Oct 2011

  • Managed 46 NYS agencies and Hartford Hospital, Hartford, CT • Oversaw inbound customer product and software escalations. Competent in technical aspects and able to achieve resolution of issues. • Highly skilled in the application of Nortel Data and Telecommunications gear (PBX’s). • Knowledge transfer of AVAYA and Nortel product information and configuration. • Hands on analysis of product and network issues, assisted Engineering Teams in timely issue resolution. • Conducted bi-weekly and monthly reporting of customer issues and software reviews. • Assisted pro-services and sales account teams in selling new gear and services. • Interfaced with customers providing needs analysis. • Successfully managed lead role on projects of new services and existing software patching needs. • Utilized Seibel Service Request System to extract customer statistics for customer / corporate metrics reporting. Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Customer Service Account Manager

  • Feb 2006 - Nov 2009

  • Managed 46 NYS agencies, Hartford Hospital, Hartford, CT, and Paychex, Webster, NY.• Handled inbound customer product and software escalations.• Highly skilled in the application of Nortel Data and Telecommunications gear (PBX’s).• Achieved in providing significant knowledge transfer of Nortel product information and configuration.• Collaborated with Engineering Teams and provided analysis of product and network issues, assisting in timely product complaint resolution.• Assisted on site with laboratory recreation and analysis of customer software and hardware problems.• Completed bi-weekly and monthly reporting of customer issues and software reviews.• Assisted sales team with contract renewals and network inventories.• Collaborated with pro-services and sales account teams in selling new gear and services.• Mentored new employees on job requirements and customer skills.• Assisted peers in timely product complaint resolutions and escalations.• Interfaced with multiple vendors on equipment installs and analysis of data network issues.• Provided overlap of responsibilities of Customer Service Account Manager and resident Engineer positions for NYS Office for Technology, until first quarter 2006. Show less

• Senior Resident Engineer

  • Nov 2003 - Jun 2006

  • On site work at New York State Office for Technology (NYENET).• Provided onsite account management, escalation, and product support for New York State Agencies.• Participated in the design NYENET solutions for New York State Agency customers.• Utilized Knowledge of ATM, optical gear (SONET / DWDM), router implementation, L2/L3 switch implementation, support and design of network infrastructure.• Proficient in the use of CISCO, Extreme, Juniper and Nortel data and optical equipment.• Assisted and mentored Resident Engineers in issue resolution and support processes.• Interfaced with service managers, sales, systems engineering and technical support engineers to provide data solutions for customer.• Assisted state agencies in the understanding of their WAN / LAN designs and provided guidance for future network growth.• Lab recreations of data network gear problems or interoperation scenarios with other vendor equipment. Show less

• Senior Premium Services Engineer

  • May 2000 - Nov 2003

  • Supported UBS Warburg, New York State Agencies, Florida Power and Light and Travelers Insurance.• Handled inbound customer support calls for Nortel Data and Optical product issues.• Opened support cases, Return Manufacture Authorization’s, and software change requests to fix customer issues.• Reproduced customer hardware / software problems in the lab.• Trained new Premium Engineers in customer support roles and issue resolution.• Technical resource for sales team and Service Account Managers.• Optical lead person for premium product support. Show less



Cutter information corp

• Arlington MA

• Network manager

  • Mar 1998 - Apr 2000

  • Network Manager for 80 plus Employees’. • Managed LAN, WAN and Remote Access for corporate Network. • Provided PC Desktop Support, Maintenance and Upgrades. • Recommended digital workflow analysis, applications and process workflows. • Network, Server and PC designs for future company growth and needs. • Software recommendation. • Network Manager for 80 plus Employees’. • Managed LAN, WAN and Remote Access for corporate Network. • Provided PC Desktop Support, Maintenance and Upgrades. • Recommended digital workflow analysis, applications and process workflows. • Network, Server and PC designs for future company growth and needs. • Software recommendation.