Experience

Level365

• United States
• Software Development
• 1 - 100 Employee

• • Mar 2022 - Present

• • Sep 2017 - Feb 2022

  In my role, I help create, define, and promote the Level365 brand. We help small-to-medium sized companies improve their voice, video, and collaboration through Unified Communications.Although no two companies are the same, there are some common events that lead to evaluating a current communications system: 1. Moving2. Growing3. Paying Maintenance Fees4. Missing Features to Support a Remote Workforce5. Experiencing Poor Customer Service6. Experiencing Poor Quality of Service These events often cause ongoing pain for business, but Level365 specializes in avoiding the pitfalls and challenges of these events. Our solution is cloud-hosted and managed by us so companies can focus on their core business and not their phone system. We are constantly providing new features that are included in our service. In the last few years alone, we have rolled out many advanced features including: · Video Collaboration· SMS/Chat Messaging· CRM Integrations· Web Phone and Softphone· Mobile App· Cloud Faxing· Call Center Solution Show less



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• • Jul 2012 - Sep 2016

  Developed, created and implemented marketing programs, policies, incentives, pricing, tactics to increase acquisition, retention and improve overall customer satisfaction. Spearhead new product roll-outs, beta testing, and marketing liaison with engineering, technical operations, I.T. and customer care. Supervision of marketing and PR staff tasked with delivering outstanding internal customer service.• Implemented strategic marketing initiatives resulting in exceeding sales revenue goals in both revenue and units for the past 4 years covering multiple product lines• Increased connect activity by 7.5% from 2013 to 2015 by implementing hands-on sales focus that was customized to accelerate each sales channel• Developed training, positioning and communication for incentives, product launches, product roll-out and other changes to 20 direct sales, 11 inbound sales and 80 call center employees at least 1x per quarter resulting in increased sales Show less

• • Dec 2007 - Jun 2012

  Implemented marketing strategies that drove sales, retained customers and increased overall customer satisfaction. Managed new product roll-outs and beta testing of products. Facilitated alignment of new products with engineering, technical operations, I.T. and customer service.

• • Sep 2005 - Nov 2007

  Managed, developed and implemented marketing strategies to acquire, retain and upgrade cable and high-speed internet customers. Promoted brand with direct mail, cross channel, broadcast TV, print, radio, newspaper, bill inserts, events, sponsorship, brand awareness, customer communication and retention. Drove creative development process with agencies to establish, maintain and instill the brand image with consistent look, feel and messaging. Formulated marketing communication through internal memos, e-mail, meetings and training on promotions, pricing, specials, new products, new services and other marketing initiatives. Show less

• • Jan 2002 - Aug 2005

  Promoted and established the Bright House brand in the Indianapolis market after transition from Time Warner Cable. Coordinated with creative agencies to develop, maintain and instill the brand image. Developed and implemented integrated marketing campaigns. Facilitated media schedule with direct mail, TV, radio, outdoor, print, events and sponsorship.



Nextel

• Saudi Arabia
• Telecommunications
• 700 & Above Employee

• Marketing Analyst

  • May 1998 - Jul 2001

  Developed, planned and implemented direct sales initiatives involving product, pricing, promotions, events, new products and incentives. Coordinated monthly and quarterly direct sales meetings that included new product, pricing, promotional training. Fostered and developed Nextel's brand and name recognition in the Indianapolis market via advertising, events, trade shows, sponsorship and PR. Developed, planned and implemented direct sales initiatives involving product, pricing, promotions, events, new products and incentives. Coordinated monthly and quarterly direct sales meetings that included new product, pricing, promotional training. Fostered and developed Nextel's brand and name recognition in the Indianapolis market via advertising, events, trade shows, sponsorship and PR.